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September 2023 by Peggy Egis
Always helpful. Always.
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April 2023 by Patrick G.
Good people who helped me with my dad's account during a difficult time following his death.
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December 2022 by Zack Martin
This is the absolute worst "bank" in the history of our country. Terrible service at almost every location, terribly bad service over the phone and god help you if you have to deposit a check not printed on a fifth third check.
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November 2020 by Susan Blackstone
I have been banking with 5/3 since college. It was my very 1st solo acct. I have always appreciated their customer service and availability of services. Today I received a call from my local 5/3 to see how they could support and remind me that they are here for me and my family during this time in our nation. I truly appreciate you. Stay safe and healthy.
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November 2020 by Boris Fissioun
Great bank and great employees, always very helpful and cheerful! Answer my questions and go out of their way to help. Thank you! I would mention names, but it would be too long! Thanks everyone!
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November 2020 by Luke Mcdermott
Worst bank ever
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September 2020 by Susan Blackstone-Buck
I have been banking with 5/3 since college. It was my very 1st solo acct. I have always appreciated their customer service and availability of services. Today I received a call from my local 5/3 to see how they could support and remind me that they are here for me and my family during this time in our nation. I truly appreciate you. Stay safe and healthy.
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December 2019 by Ferdinand Morfaw
Good customer service
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July 2019 by Emily Keener
I got a new job and after a few months of going into 5/3 for the company I just had to start going there personally as well. They are SO friendly and for the most part fast. They currently have a new hire who is still getting the hang of the fast part but that's fine! This 5/3 is my favorite out of the five I've been to. It makes my day when I have a long work day and have to go to the bank to be greeted by such friendly people!
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January 2019 by Reza Esfandiari
One of the ladies in this branch obviously doesn't like her job. Treating customers like trash.
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May 2017 by bud11dy
Nice friendly and fast service.
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December 2014 by John B.
Having been a customer since they acquired State Savings Bank, I reached my limit after one too many fees. I closed my account and moved to USAA bank.
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October 2014 by Sarah P.
Even though I no longer bank here, I kinda wish I did. I had an account for over 10 years at this bank and switched because another bank offered me $200 to switch. Unfortunately, I made dreadful mistake of changing. You can get through their drive through (even if lined around the building) usually in under 5 minutes. If there is not a line, I have been through the line in less that 1 minute (no joke). They are fast & accurate. Never ever had any problems here. Tellers are always very nice & always gave my kids suckers. Def recommended.
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July 2014 by Valarie Cummings
I have had a mortgage loan with Fifth Third for over 11 years. I called the loan officer in Gahanna to discuss refinancing. He asked for my number and said that he would call me back the following day. He never called in a week's time. When I called the manager and complained, the loan officer called me back and said that he does not recall receiving a call from me. His actions showed a lack of professionalism, organization, and customer service. I now understand why Fifth Third has so many complaints online.
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October 2012 by Matt Dillon
BEST CUSTOMER SERVICE EPERIENCE EVER, from any business. Long story short, I deposit a large check in the new automated ATM's in Reynoldsburg, the ATM "kicks" the check a day later because it doesn't recognize a signature and addressee. I call my Gahanna branch and spoke with Josh Baker, who looks into it, then calls me back later in the day to verify that the other bank is mailing the check back, and that it would be a couple of days, however, if I came in with the check he would make sure there was no hold on the check. I told him I'd see him in a few days. One day later, on Josh's day off, Zach Rodriguez calls me to tell me that they actually went over the the Reynoldburg branch, got the check sitting there to be mailed, brought it to the Gahanna branch, reversed the error, deposited the check AND made sure there was no hold on the check. AMAZING teamworkj and customer service. I will NOT be leaving 5/3 for anything!
