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June 2024 by Jennifer Francis
I don’t know what’s wrong with the mail carrier that delivers on S. Miller Rd in Fairlawn but she continues to mess with my mail ever since February. I’ve been up to the post office several times to make a complaint and she still continues to hold my mail, send mail back and leave me threatening messages on sticky notes as well as write on MY MAIL. I’ve waited for my debit cards and drivers license for months and nothing has come. When I call the places that sent them they tell me the mail is being sent back to them. I’ve lived at my address for almost a year now. She now has sent my mail back to my kids school which has caused an issue with them thinking I no longer live in the district but sending my kids to their schools! I’m beyond livid and tired of going to the post office. She needs to be fired or taken off that route. I am calling corporate and filing a complaint with them as well as requesting to be reimbursed for the money I now have to spend AGAIN to get a new license and have a new debit card mailed to me. Does she not realize this is a government job and tampering with mail is NOT ok!! If the issue is not resolved, I will be taking it to COURT next.
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June 2024 by Matthew Blatnick
Manager was just not working during business hours.
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May 2024 by Jennifer
UPDATE: I always see the same, but different woman from before every time I go and she is absolutely a boss. Keeps the line running smoothly and efficiently.
Absolutely awful woman working Monday evening! Less than 1 star should be an option. I'd rather drive out of my way than have to interact with her again.
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April 2024 by lexi
I have never seen such a consistently rude, unprofessional, and disrespectful group of employees than at this post office. Every time I drop off a package, they have an attitude to myself and other customers and are very impatient. It wasn't until they disrespected my dad that it was the last straw for me.
My dad patiently inquired about their job offerings since there were none listed in our location online. They were very dismissive, repeating that it's online despite our confusion. After telling him to wait on the supervisor, they keep him waiting for over an hour!! as if wanting him to just leave and not bother to deal with it. The supervisor eventually comes as promised, yet is EXTREMELY rude. My dad asked for clarification regarding the website, and the supervisor replies rudely and unprofessionally "It's the easiest thing in the world!" They kept my dad waiting for over an hour just to have a bad attitude and offer zero assistance????
I will absolutely not use this post office anymore. They need to learn how to respect customers and be kinder. One bad encounter is unlucky, multiple bad encounters = bad management and staffing!
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April 2024 by Dixie Pristas
I reported online a missing package that was supposedly delivered but I had not received. Within 30 minutes I received a call from the Fairlawn USPS to follow up. By end of day my package had been found and delivered to me. The following morning I received another follow up to ensure/confirm I had received my package. Can’t ask for better customer service! Thank you.
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February 2024 by The Architect
Consistently have packages that arrive at this location to suddenly disappear from status updates and not arriving at intended destination for days or weeks past their scheduled arrival date. Terrible to non existent customer service. Carriers endlessly leaving mail for neighbors in my boxes, etc. Clearly no one in charge that is trying to improve things as this has been the norm for this particular branch for decades.
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December 2023 by Whit Hoffman
I'm surprised to see low reviews. I have always had good experience with this post office and its staff.
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October 2023 by Kill Bill
Still dropping Keisha mail in my mailbox and not delivering my mail causing all kind of delays and on top of that I put our name inside mailbox carrier crumbled it up and still left Keisha mail
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August 2023 by Constance Lemon
Nasty mail carrier.
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August 2023 by Jasmine Willis
Great customer service. The lady at the front with the haircut is a gem.
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March 2023 by Pet Sitter
Absolute worst customer service of any post office I’ve ever used. Lived in Fairlawn over 55 years and we’ve never had helpful people in this location. Packages just sit here for days before going out for delivery. Sadly the employees don’t even know what the status updates online mean. Went in person to pick up a pkg yesterday, was told pkg was out for delivery yesterday, never arrived, same thing today. Get your act together!
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October 2022 by Wayne Bythefire
Avoid the one with the pink / blue hair and the long nails to where she can almost not use her fingers. A joke...but they need people and she's been there with an attitude for years......
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September 2022 by Vinnie nemr (VNV)
Best post office I’ve ever used to be honest. Ship your packages on time. Just your average, great post office!
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August 2022 by Amber Surbey
It honestly depends who you get at this post office. They are either extremely helpful or extremely unprofessional and rude. No in between!!!
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August 2022 by Caitlyn Jarvis
I would give this place a zero if I could. Bad service and bad experiences. Never EVER coming back to this location.
