“I had an issue with getting my phone connected and I went to several boost mobile locations and they weren't able to assist me I was ready to switch services and I went to the boost mobile store in Kettering and received assistance from a young man named Brodie and he went above and beyond and resolved my issue now im a happy boost customer Thanks Brodie???”
10AM - 7PM
4892 Airway Rd B, Dayton“Ashley has waited on me time and time again providing exceptional customer service. She is friendly, knowledgeable and walks you through what she’s doing. Very impressed with this store.”
“Brogan was very honest and patient with me. He explained things very clearly and was not trying to “sell” me anything. He just helped me upgrade my phone and get me the best service plan I could get.”
“Marvin and Lydell were excellent to work with. Came in with my IPhone not charging and being in a unique situation due to apple replacing my phone last year instead of repairing it like they were originally supposed to. They took the time to help figure my best option moving forward and got me the new IPhone 15 that I wanted on the spot and onto the correct promotional plan for me moving forward. I appreciate your guys help and patience.”
“I'm giving 5 ? to this store due yo excellent service that I received from Cally 3 days ago at this store, she spent one hour with me assisting me with my new Tmobile phone.i purchase the phone from store on Miller Ln in Dayton 1 week prior. I went to Miller Ln to change telephone service from At& T (I had service more than 20 years) I got a new phone there after I was told that they could not transfer info from my old phone to new.. I went back a week later to same store help with phone, did not get any, I also went to another tmobile on Wenger Rd and person there was no help. Finally went to N. Fairfield Rd store, where I was able to resolve all problems, thanks to Cally, she is truly a very knowledgeable person and very patient as I had many questions. Thank you again for your time and service..”
“Rene helped me out so so much!!! I came in with a problem and she was extremely knowledgeable and helped me fix it! Next time I need a new phone or anything I'm definitely going to this T-Mobile store to see Rene!”
“Sasha was very easy to work with getting a new line set up and made sure I got the most out of the promo. Made what I was worried was gonna be a painful process very painless.”
10AM - 8PM
2132 E Dorothy Ln, Kettering“I LOVE THIS STORE. DARRION IS ABSOLUTELY AWESOME. RODNEY AND JENNY ARE TOO. TOOK CARE OF MY SITUATION AND ARE VERY PERSONABLE AND KNOWLEDGEABLE. DARRION DESERVES A PROMOTION!!!!!!!!!!! :) 10 OUT OF 10 WOULD RECOMMEND!”
“Didn't have a problem with Spectrum other than when the year was up, they raised my monthly charge. I called and tried to talk to customer service. They wouldn't work any kind of deal. I had 300mb service and went to Metronet for 1gb for same price. When I went into the store to drop off my stuff and cancel my service, the lady said I should have come in there and talked to them. Nice lady! Pricing is now competitive with Metronet. Start working the deals Spectrum!”
“Awesome experience overall and my issue was resolved quickly and respectfully. Jack was very understanding and patient while I tried to figure out my account information to activate my SIM card (I am still so sorry about that!). I really couldn't have asked for a better experience, especially after having a bad day. Even the other customers at the time seemed to enjoy the light atmosphere and we all exchanged some fun conversations. I left with a working phone that actually remains connected to mobile data and with the best deal I could have asked for. It definitely felt surreal encountering polite customers and and employees who still felt motivated to help! It really is something that I will think about for a while and continue to be grateful for. I hope they all know that they are appreciated. Thank you!”
10AM - 8PM
8240 Troy Pike, Huber Heights“I went in this past weekend to get a new phone because unfortunately I lost my phone due to me having it while near water. It’s an associate named Johnathan I think and he was so helpful! I went in twice and he was able to talk to me, guide me through directions and went above and beyond my expectations on getting me a new phone BOTH TIMES! I’m so thankful I met him & he was able to help me! Thank you so much Johnathan and I hope you’re able to keep helping others! He’s such a great person.”
“I went to Spectrum at the Greene on Saturday, May 13. I needed urgent help with my mobile business line by Monday morning. Krystal took charge! After spending some time on the issue she succeeded, which I didn’t doubt for a minute! She is very knowledgeable, kind, respectful and friendly. Jessica was in training and was very gracious as well. Krystal is a real asset to Spectrum. Thank you Krystal and Jessica.”
“David and Jon at Verizon on E. Dayton Yellow Springs Road in Fairborn were GREAT! They fixed us up with an up-to-date high-performing replacement for our old and unreliable phone, carefully transferred over all pertinent data, ran ops checks, and applied a protective shield, all at very reasonable cost! They gave us their full attention, explained everything, and patiently answered our many questions. They were congenial, knowledgeable, and thoroughly professional -- we'd give them six stars if we could!”