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May 2024 by Brittney Williams
I would never bank with PNC ever again I closed my account it hasn’t even been a full year since I closed my account and they already sent something to collections baby goodbye yall could never hold my monies nope you have to be a better bank then me
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April 2024 by Bargain House Appliances
They removed the 3 tellers, and put in one ATM… everytime you have to wait in an extra long line, and then sometimes ATM is closed for maintenance…
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March 2024 by Petrinia Gamble
The young man that waited on me was OK, really not that sociable but pleasant. He was not that talkative.
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January 2024 by Deborah Dingess
I called inquiring notary services and was told I could come in to get my document notarized. The employee asked when I could come in and was fine with 15 mins. Entering the bank, I realized there are no longer any in-person tellers, just a video ATM and 3 employees working in the back where the desks are. The two who greeted me were very polite (which is the only reason I'm giving more than 1 star) but said there was only one person who could notarize but she was with another client. After waiting for a ridiculous amount of time, I decided to go to another branch. Disappointing that even though I had an appointment, I had to wait so long. I've been a PNC customer for years but after today, plus the fact that this branch has no tellers, might as well switch to an online bank that offers more benefits or another brick & mortar bank where services can actually be utilized in-person if needed.
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November 2023 by AHMED A (TONY)
Worst employee+manager ever can be found in a business that supposed to be serving customers of all kinds and all sorts of races not to pick if you want to do your job or not that pnc bank on main st has hours of operation till 6PM I am actual customer for pnc bank for over 7 years now•••I visited the Main Street branch last week they wasted my time and they didn’t do their jobs properly i basically didn’t get done what i went there to do because they said it’s 5:40PM and we close at 6:00pm we can’t help you,,,so come back on Monday if you still want service. SUPER BAD CUSTOMER SERVICE AND NO RESPECT FOR THIER CUSTOMERS ??♂️maybe am not the race they prefer to serve •I Am closing my bank account with PNC bank tomorrow.I would love to know what i did to deserve that type of service from a bank that i spend my hard earned money into ?!??!!!what a shame seriously I don’t suggest anyone to do business with PNC banks at all•
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October 2023 by Zach webb
This bank doesn’t even have tellers. So if you want to deal with an atm with a screen and a person working remote this is your spot. Won’t be returning as when it comes to my money and services I want someone in front of me, not a glorified ATM that can’t process all of my banking needs.Edit: there were also 4 bank employees in there all huddled to one desk just hanging out. And for each person that walks in they just advise to use the 1…. Yes 1 teller atm that takes 20 mins for each person to use either because of hearing problems, language barrier, or just general screw ups.
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June 2023 by Debbie M
Fast service
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June 2023 by Gashaw Kassa
Horrible service
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February 2023 by Sadaqat Ali
Got rid of all the tellers to replace it with one ATM, which when you get to it after waiting in line, you have wait again for the virtual teller… Usually only one banker who you have to wait a while for behind a queue of people.
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January 2023 by Gervecea Flipping
Bad customer service, just rude as heck, don’t know how to answer the phone , just simple I don’t feel important & I been with the company for some years now & im unhappy & bout ready to move on
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January 2023 by Chase Misner
They are so slow and usually understaffed waited over 30 min to do something that was completed in 2 min once I was seen
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November 2022 by Brandon Smith
Been with PNC since it was called National City. I've had a credit card with them for over 5 years and a $10,000 limit that is strictly only for emergencies. I've used it twice. PNC totally canceled my card with no warning and NO LETTER in the mail. Their reason is because it's been 12 months since I last used it. I've only used it twice in 5 years, it's an emergency card. They never tried to close it due to 12 months of inactivity before. It was nice to have that card incase of an expensive emergency but they cancelled it with no warning. I'll be cancelling the rest of my accounts here and moving them to a bank that always keeps my emergency credit account active.
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November 2022 by Betsy Toadvine
Awful. This location only has a “virtual teller” which makes for confusion, long lines, and frustrated customers.
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July 2022 by Cat Lady
This branch initiated a closure on my business bank account and couldn't figure out why. I had to call customer service to learn that it was initiated at the branch. The manager couldn't find a reason but speculated it was due to missing documentation... but what was needed wasn't noted on the account and the notices were repeatedly mailed to the wrong address. My messages and calls went unanswered for days, and when I would checkin in the lobby, no one would assist and I was left waiting for nearly four hours before I left. So now they've lost both my business and personal accounts.
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June 2022 by B. B.
This branch initiated a closure on my business bank account and couldn't figure out why. I had to call customer service to learn that it was initiated at the branch. The manager couldn't find a reason but speculated it was due to missing documentation... but what was needed wasn't noted on the account and the notices were repeatedly mailed to the wrong address. My messages and calls went unanswered for days, and when I would checkin in the lobby, no one would assist and I was left waiting for nearly four hours before I left. So now they've lost both my business and personal accounts.
