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July 2024 by Z Villalobos
Son got a haircut and called me directly afterwards talking about how he loved his haircut. Son is a teenager so it takes a lot to impress. Max is now our go to.
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July 2024 by Leah Dickinson
I've been seeing Catalina for years...first at the Grand Salon location in Dublin and now at the Short North location. I've since moved out of state and still make time to see her when I'm in town for manicures (gel and traditional) that are perfection. I cannot recommend her highly enough. (I've also trusted her with eyebrow shaping and she's wonderful.)
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July 2024 by Aaron Stormes
I highly recommend this Salon! I was anxious to try something new but Marlene took GREAT care of me. I felt welcomed, heard, and comfortable. The salon is gorgeous and I 10/10 recommend you to see Marlene!
Stylist: Marlene! Marlene was amazing, they created conversation and cared truly about how you felt about your hair. I will be going back to see Marlene SOON!
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June 2024 by Alex B.
After months of growing out my nails I went here for a manicure and was convinced to get gel because it "would be easier" the gel made my nails extremely weak when I took it off and now my nails broken off. Also just want to add the overall manicure was very poor. Cuticle work wasn't done well so my nails looked already grown out.
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June 2024 by Pina Pagani
Last week I had an appointment at 9 am for “special event” for my nieces wedding. I am from Ontario so the area was not familiar to me and GPS took me to a different High Street address. It was 5 min to my appointment and l called to explain what happened and that I was on my way. Receptionist that answered the phone said “well we have a 10 min grace period and then we can either reschedule you or see if we can fit you in “ I told her I was on my way and I needed my hair done “well as i mentioned we have a 10 min grace period”. I was already stressed and she did NOT help the situation. I was parking my car at 9:10 and again called them to tell them I was just parking. I was greeted and checked in and then told to have a seat. By the way, besides a bridal party and a couple of other clients, the salon was not busy! I said my appointment was for 9? She looked around and said yes, she’s just setting up. At 9:20 a stylist showed up and started setting up, turned out to be my stylist. She was super sweet and although I showed her what I wanted (another lady in the salon just had hers done and showed her) my hair didn’t turn out anything like I wanted. It was now 10:30 and I had to get to my makeup appointment, there was no time to fix anything. I paid over $130 (Canadian) and left feeling stressed and not satisfied. To be honest, thankfully the stylist my niece hired had some time and ended up totally redoing my hair which I was so thankful for. I would have booked with her directly but it was a large bridal party and they couldn’t over commit.
Again the stylist was very sweet but my hair was not “special event” worthy.
The whole appointment started off on the wrong foot for absolutely no reason. I was so frazzled by her response that I didn’t even think to ask for her name .
Requested style: Updo with some curls, twists
Hair type: Shoulder length, fine, straight
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May 2024 by Tammy S.
DO NOT spend the money for the "Crystal CBD pedicure/manicure". Unless the person giving you the service is named Crystal - there are ZERO crystals involved. The "rose quart hot stone massage" looked surprisingly like warm black towels. My pedicure is stunning and my nail tech was spectacular. I even said the description is incorrect. However there it is, right in their website. So save your money on this one - it's a unicorn
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May 2024 by Anita Antoun
Front desk service was incredible, great product recommendations, brow service was not good. Don’t go here for brows, I recommend exquisite threading. Do not go here for brows.My brows are overtrimmed and lopsided. Do not bother. Horrible. The worst brow service of my life results wise. Absolutely not.
So after a week my review is still exactly the same. I have discovered a small bald patch on my brows I’ve never had before from poor trimming technique. Had my brows threaded for 3.5 years and never had anything close to this result. I would just be extremely careful going to high end salons like this in Columbus . A lot of them do not justify the level of service with the price at all. I can go get my brows threaded for 18.00 and plus the tip walk out with a service 10x better. Unfortunately same goes for many haircuts I’ve had by expensive salons too.
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April 2024 by Ann D'Antonio
Wonderful services.
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March 2024 by Katie H
Went to PENZONE for the first time today! Aldina did my hair and gave me exactly what I wanted! I had never been here but she made the experience super comfortable and I knew right away she’d do a great job! She asked me questions about exactly what I wanted! Love my hair she did awesome!
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March 2024 by RaNicAler :P
They're great here!
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February 2024 by Kay K.
My mom and I visited Penzone today to celebrate her birthday, and we both had such an awesome experience! I booked my mom a highlight and cut with Jazmine, and I had a massage with Camille as well as a pedicure with Jillian. While my mom was getting her hair foiled, I started off my time with an awesome massage. Camille went above and beyond to take care of me, getting me water upon finishing my service and checking on me throughout. I took advantage of the complimentary coffee service, the orange infused water, and the bar throughout my time at Penzone. I had a sparkling wine while I enjoyed my pedicure which was great. Camille is absolutely the best massage therapist I've ever had, and I've been to multiple spas in the area, I'll absolutely be back to book with her! They offer complimentary choice of aromatherapy or hot stones for your massage service - go with the hot stones, they were awesome! Overall, our time at Penzone was a win and I'd highly recommend it, especially for those who want to get multiple services in 1 spot!
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February 2024 by Jennell
I wanted to like this salon, and I wanted to like the stylist that did my hair (Sage). I went in for a special event hair style. I had an updo style picked out but the stylist thought it would look too “severe” with my dress so I went with my back up hair style which was Hollywood type curls. I called the salon before my appointment and asked if I should come with clean or dirty hair and they said 1 day old, so that’s what I did. I have hair that’s more on the oily side so after one day it was so flat. The stylist did NOTHING to increase the volume or make it look like my hair was not sticking to my head from the oil. She didn’t even brush it before she started curling it. I paid $81 for the worst curls I’ve ever had in my life, 2 Bobby pins and a spritz of hair spray. It was awful. My appointment also started 10 min late and I was 15 min early. When I went to get my makeup done my makeup artist commented “I thought you were getting your hair done before this”. She had to help me salvage my hair before the event. The absolute worst service and experience I’ve ever had at a salon. The audacity to charge $81 for what she did to my hair is shocking. I’m new to the area and I’m looking for a new salon but ladies, this place, ain’t it. Save your money and find a better salon.
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January 2024 by Lauren Hackenberg
Give it up for Marlene y’all I’ve had balayages twice as expensive and half as good. I had a vision and she executed!
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January 2024 by Natalie Olmstead
Dion is the best hairdresser I have ever gone to! I like that Penzone allows you to book online.
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December 2023 by Mary Bauchert
I didn't actually get a cut. I was left to sit and wait with no explanation why I wasn't being seen at my scheduled time. Why have an appt if it isn't even close to when you will get in? And it's not acknowledged that you are being kept waiting? I decided to leave and go elsewhere.
