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October 2024 by sonja duncan
Absolutely the WORST rental company . Had an EV car that wouldn’t hold a charge and got stranded in the middle of rural Ohio at 2 am. They would not send any one to give me a ride or make sure I was safe. First service rep promised the tow truck driver would take me then driver said he couldn’t help me. Asked them to bring me a new car so I could get back to my hotel they tried to charge me $600. Again, rural area so no uber or Lyft available. Concern was only for their car not for my safety or well being. $200 taxi ride - claim they may reimburse me. Don’t fall for the great prices- their customer service/roadside is horrible. Took me from 9pm to 8 am the next morning to get any kind of assistance as I sat alone in a dark gas station. Gas station attendant was more concerned for my safety then the ppl that are making money off my rental. I’m a travel agent and will never book or recommend this company to anyone.
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July 2024 by Elizabeth Young
We used Payless car rental services in fort Lauderdale Florida recently. I had booked the car through Priceline for around $170 for the week. When we show up to get the car it took two hours to wait bc everyone was bitching about the price. Ended up costing us around $600 for the CAR we rented. Ridiculous all the way around. The workers weren't friendly. Sucky experience. I'll never rent a car from Payless again. 10/10 don't recommend.
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May 2024 by Ethan Zeger
DO YOURSELF A FAVOR AND DO NOT GO HERE, I JUST WANTED TO CHANGE MY PICK UP TIME FROM 12:30pm to 2PM and I COULDNT TALK TO A SINGLE PERSON. NO ONE ANSWER THE PHONE. THEN I GET HUNG UP ON. SO I HAD TO CANCEL MY RESERVATION BECAUSE NO ONE ANSWERS. 0 STARS. THE WORST RENTAL PLACE IN THE HISTORY OF THE WORLD. 0 STARS!!!!!!!
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May 2024 by James Bouton
I’ve tried several times to get in touch with the lost and found and local store. You can not select the store online to create a claim. My go pro hero 11 was in the car and I have no way to even get it back now
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April 2024 by Poody Bme
To much running around. Info is not clear when making reservations
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April 2024 by Ranata D Burge
To much running around. Info is not clear when making reservations
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March 2024 by LA Landscape LLC
Everyone please be aware of this company I rented a car for 24 hrs only and I returned it even earlier and they charge me an extra day because someone didn’t scan it on time.
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January 2024 by Ieasha E
Be warned. They charged me an additional day because I dropped the car off 30 mins late. I picked it up at 2:11 and ran into a little traffic and dropped it back off at 2:43pm. That's 32 mins and I was charged an additional full day. Never had this happen with any other rental company.
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January 2024 by James Cole
Fraudulent charges
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November 2023 by Jennifer Sutphin
They said if my flight was delayed they would wait for me to get me a car either way my flight was delayed they would not help me laughed at me and left me stranded
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September 2023 by STS PAK LLC
Stay away…. ❗️❗️❗️I had a bad experience.-0
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September 2023 by Michael Dowell
It took longer to get the car than the flight. No sense of urgency. 25 people in with one slow worker.
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July 2023 by Diego Ramirez
Bad customer service; two employees at the counter for Budget, Avis, and Payless had to wait 90 minutes to get a rental I prepaid for. Someone was in the assigned car slot, the attendant (lot)(extremely rude - lady) was able to get me another car. All the staff (counter, parking lot, check out, and returns) were rude and did not seem enthusiastic about their job—just an unpleasant experience.
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July 2023 by Michelle McKenzie
Be warned. They charged me an additional day because I dropped the car off 30 mins late. I picked it up at 2:11 and ran into a little traffic and dropped it back off at 2:43pm. That's 32 mins and I was charged an additional full day. Never had this happen with any other rental company.
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July 2023 by Brandon J
Not clear on what is needed when you check in. Waited in line for an hour for a vehicle that was prepaid just to be turned away because they have an archaic software system. Livid at this point is an understatement.
