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November 2023 by Jeffrey J.
Arrived at the tire Center early as instructed. I was told they were running behind. Then told it would be 2 hours to put on the tires I had purchased. 2 hours later - "we couldn't find your tires, so we're just starting." The last instruction... "bring it back within 25 miles so we can check the lug nuts were put on tightly." Really?!!! Seems pretty basic, yet knowing where the tires are is also...
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September 2023 by Giselle P.
I typically only go to Costco for a few things I love. Coffee~Kirtland k cups, the seasonal pumpkin pie, cheesecake, Pho, roasted chicken, turkey pot pie. Today the cheesecake looked odd. Like it wasn't finished. Also almost everyone had an earth quake crack on top. Please don't ruin this beautiful, tasty bargain. It's one reason I got a membership. It has always been a crowd pleaser. Also the burgers in meat department no longer taste as good. I don't buy them anymore for that reason. Giving up letting us use Discover after mid November 2023 is also a big disappointment. Ok I'm done.
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September 2023 by Patrick D.
Last visit, I utilized the self checkout but Costco seriously failed this day between the employee and the supposed supervisory staff. Employee decided to swear at me because he was too busy on his phone and supervisor/manager acted like I was making it up even though your cameras likely caught the whole interaction. Solution: fire gm because they fostered a dysfunctional work environment, fire employee because swearing at a customer is completely unacceptable and fire supervisor for failing to address the problem & instead blame the customer. There are plenty of hardworking people that want/need jobs. Stop keeping bad employees that only serve to drag down your name.
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July 2023 by Olu A.
I usually go to this Costco because it is closer to home. I required some specific clothing pieces and couldn't figure it out on the website. I called in to ask if they could check for this type of pant and was immediately met with an attitude. And instead of helping me solve the situation, I solved it myself by requesting that she look for the item. I always try to be polite and upbeat, but this lady was not it. Please work on teaching your staff customer service and etiquette!!!!
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June 2023 by Mallory S.
This is a very good, but typical Costco. Everything is clean and fully stocked and the staff is always on top of it. Sometimes, the produce does have mold and/or is wilted which is sad to see. The food court is a bit of mess as they never seem to be adequately staffed for the amount of people who crave that $1.50 hot dog combo, which is turn, creates a mob of people always swarming around the dining tables. Additionally, while I've always liked their strawberry sundaes, their fruit smoothie was a bit too watery.
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April 2023 by Mark R.
What's NOT to love? It's Costco, and from what I've heard and believe since I come here often, it's supposedly the second busiest one in the country. If there is ANY downside, that's it. It's always busy. My favorite place to shop though, and it's minutes from my house.
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February 2023 by Boris F.
How can anyone live these days without Costco! The store in Mayfield Heights is always crowded. I think it's time to open another one nearby. Solon would be a good location.
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February 2023 by MaKayla H.
I was having a pleasant experience until the checkout. I usually go to the Strongsville location and at that location you simply pull your cart up and 1 of the 2 associates at the checkout counter put your items on the belt and ring you out. At this location I was met with impatience by 2 associates at the lane I picked and I put my cart in the lane where the sign said cart and walked to the register with my boyfriend where the associate then told me "you're supposed to unload your cart but it's okay this time". So I'm very confused why 2 associates are needed at a single checkout register if they don't bag items and customers should unload the cart themselves? Sounds like someone just didn't want to work and was taking it out on me. I've asked friends who have been to other Costco locations in the area and all agree that the associate unloads their carts with no issue. I will not be returning since she felt the need to single me out.
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January 2023 by Charity Perry
Literally the worst pharmacy I have ever used. Not only do they not know how to use their own computer systems when it comes to hiccups with insurance, but I am always looking at an hour wait MINIMUM when I come in! There is no drive through and there are never enough employees to service the amount of customers they have. Hire and train more people asap! I will be transferring all my prescriptions to another pharmacy as soon as possible and warning everyone I know about their dismal performance. STEER CLEAR!
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November 2022 by Brad D.
Costco is Costco! Lol Just here getting some petro . Cheapest gas prices in town. $3.14 everyone else around is $3.79 or so.
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October 2022 by Cornelius Johnson
Understaffed, excessive wait times.
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June 2022 by Elizabeth R.
Great products and prices. Decent service. But unfortunately - every time I go to this specific Mayfield Heights location, every single staff member from door to membership counter to register is incredibly rude regardless of time of day/shift/level of busy. There have maybe been 1 or 2 standout moments when staff wasn't blatantly rude as soon as you walk in the door without reason. I honestly hate going here because of this but I don't want to cancel my membership because of the wholesale prices.
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June 2022 by Audrey M.
Trash, if I could give this store zero stars I would. I absolutely hate Kirkland brand and they have no variety amongst their products. Most of the ingredients in Kirkland brand products are toxic very toxic more toxic than other leading brands and even generic brands not only are they toxic but they are expensive for no reason. You can't even shop here for free you have to pay for a membership on top of their over priced products that are low quality. The only upsides are the food court and the rotisserie chicken. The food court is pretty nice. Also the parents that shop here are out of order, they love those stupid ass Kirkland brand baby wipes. And last time I was here I was quite fried and this one couple had this child that kept annoying me. I was sitting down on the couch and they kept letting their child come up and scream at me and annoy me. You guys never really have coupons or good deals. The worst part about the store isn't even the store it's the people that shop here and are so brainwashed they think that they're getting a good deal. As a professional couponer I can say this store is where my dreams go to die. If y'all started offering a free trip to Kirkland maybe I'd give you two stars because I still don't really understand what benefits you get with the premium membership you don't even get a free hotdog from the café.
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April 2022 by Brian W.
Been going here since they opened. They still have some employees working here that started when the store opened. Always clean. Always low prices. Membership is worth it for the gas discounts alone. Absolutely no complaints.
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March 2022 by Carey A.
Always well stocked and clean! The employees are fast at the register which is a bonus. The only piece of criticism I have is that the man who did an exchange I had months ago was not the friendliest. Maybe he was having a bad day, but his attitude was unnecessary.