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June 2024 by Rob & Tracy Haynes
I had some quick business this day and they were kind of busy, but all of the associates were efficient and friendly to every customer. I was out of there much quicker than anticipated.
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March 2024 by Annie Blair
I had a nice experience here when I returned cable equipment. Mr. Steele waited on me. He gave good customer service.
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March 2024 by Cionna Gipson
This company drilled holes in my house because a tenant told them they could. I’m the homeowner and this company allowed a tenant to ok them damaging my home without my approval. When I called them to see why they would do this without owner consent they said that’s not their job. I will be getting a lawyer involved.
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March 2024 by Richard Stirsman
Went to the Kenwood store after being notified our old equipment needed to be replaced and upgraded. Drew Steele is the employee we were lucky enough to interact with. Drew was knowledgeable, courteous, and without prompting reviewed our account and applied some promotions which significantly decreased our monthly payment. I was so impressed I tried to tip him…which he immediately refused.
This was one of the most pleasant customer service experiences I’ve ever had. And I’m old!
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February 2024 by mark williams
Wade is an outstanding rep that works out the Kenwood location he has been the main reason for me to switch from Spectrum to Altafiber . Going forward if Wade is your representative for Altafiber you are definitely in good hands Thanks Wade for you outstanding commitment.
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February 2024 by Terry Hutchings
The employee was quite friendly and respectful. He said he was sad to see me change service to Spectrum. But I just couldn't continue to pay over 90.00$ a month for Internet service.
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February 2024 by Gerald Townsend
Return old equipment very good service
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January 2024 by Christine Bissmeyer
Took quite a while to talk to someone.
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December 2023 by thatcher johnson
Horrible service and misleading advertising.
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December 2023 by D.Y. H.W.
Ugh. Too long of a wait just to drop off a wifi box they threatened to charge me over that they don't even make anymore. Didn't wanna lower my bill until I told them I went with Spectrum for almost 80% less. They charge entirely too much.
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December 2023 by Cheryl Blevins
Everyone was very friendly. I decided i wanted to get a Home phone so i went to Cinti.Bell and and ordered wifi and internet and looked at the phone display. I liked one of the phones but was told " they have phone displays" but they no longer sell phones. GOOD TO KNOW AHEAD OF TIME!
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November 2023 by Cindy Orf
Great customer service.
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November 2023 by kevin pang
Internet off! Waiting on scheduled call back for over 30 min . Customer service bad! May return to spectrum
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November 2023 by Margi Williams
Had tried to make bill payment by phone. Spent 45min with customer service and they couldn’t get it done. Made a call to Kenwood store. Andrew answered the phone and took care of me in 5 min. Quick & friendly customer service is hard to find these days. Thx agan from WW.
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October 2023 by Margi Bryant
Had tried to make bill payment by phone. Spent 45min with customer service and they couldn’t get it done. Made a call to Kenwood store. Andrew answered the phone and took care of me in 5 min. Quick & friendly customer service is hard to find these days. Thx agan from WW.
