-
April 2024 by Tina H
The staff are fabulous and friendly people. They are so very patient with their customers, it warmed my heart to see that!
The prices for the glasses are beyond amazing for someone not wanting to sell a kidney to pay for a new pair of glasses or someone on a fixed income.
I brought my prescription with me from my eye doctor’s office and quickly found a pair of name brand frames with progressive lenses that comes with a 1 year guarantee…. For $115 out of pocket! I will definitely be going back for a pair of sunglasses soon and have already set up my annual exam with them for next year.
-
July 2023 by Amanda Rundels
First and last time using Sam's Club Optical Center. Had an eye exam on June 21, 2023 and picked out my new frames that day. I was told it would take 7 to 10 business days for my glasses to come in and that I would receive a phone call and text message letting me know they were in. On business day number 10 i call the Optical Center and no one answered. That same day, I had to go to Sam's Club to pick up dog food so I stopped by the Optical Center to check to see if my glasses where in. The tech that "checked" was rude and and acted like it was inconvient for her to check. She "looked it up" in their system and said my glasses were not in yet and that it might take 15 business days. One business day 16 I still hadn't received a phone call or text that my glasses were in so I call the Optical Center and they did not answer (no surprise, they do not answer their phone, I had tried mulitple times to reach them by phone). So I called Sam's Club Service Desk and asked to speak to the Club Manager, he wasn't available so I spoke with another manager, Tabitha, who was very kind and helpful. I explained the situation to her and she told me she would look into it and call to give me an update the same day or the next morning. A few minutes after I get off the phone with her, Sam's Club Optical calls me, I can tell by the voice it's the rude tech and she tells me my glasses are in, I ask "what day did they come in" and she tells me "June 29th" That is 8 days after my appointment I told her that no one called me and I didn't receive a text. She said "let me look...yeah you're right you didn't get a phone call or text" -silence- "okay I'll be in tomorrow to get them" no apology for not calling or texting me. It's July 14th and my glasses were at the Club for 2 weeks and no one called or texted me and I was lied to when I checked on Businees Day #10, my glassds were in the tech just didnt want to take the time to look. If this review could be zero stars it would be. I'm only giving in 1 star bc the manager, Tabitha was very kind and helpful. I will not be using Sam's Club Optical ever again.
-
March 2023 by Patrick O'Phelan
Devon is a roxkstar! Best service we have ever had.
-
September 2021 by james abond
Thank you Sam's for great serviceThanks Becky for fixing my broken glasses as I waited .
-
December 2020 by Eddie Mulkey
well stocked and clean great experience.
-
October 2020 by Lily Rose Welch-New
it was well stocked, clean, we were able to get in and out. the carts are sanitized, thank you so much.
-
August 2020 by D Hoang Anh Huy
Ty so much for sanitizing the carts, much appreciated. Keep up the good work. I have a suggestion tho. Could we pleassse get a small try on room? Ty
-
August 2020 by Jackie Dillon
Ty so much for sanitizing the carts, much appreciated. Keep up the good work. I have a suggestion tho. Could we pleassse get a small try on room? Ty
-
July 2020 by Elizabeth Walsh Withrow
good prices. well stocked. friendly staff
-
November 2019 by Josh Stacy
this place really needs to learn to answer the phone been calling for days no answer very unprofessional.
-
February 2019 by Pat P.
The Sam's Club in-house brand - "Members Mark" - is consistently good when it comes to paper products - e.g. paper towels, TP & "kleenex." People! We use this stuff for clean-up. Why spend a fortune on a name brand? You can't eat it. Save money on the "disposables" so that you can spend it on good food. And of the good food I speak of, save your money and skip the Members Mark Gourmet Five Cheese Macaroni. You'll not find a more tasteless product whose texture is also almost as bad. When it comes to the world of mac & cheese, it's an also ran.
-
December 2018 by Sue Horsley
Wonderful service from Becky, Mel and Deven.thanks girls.
-
December 2018 by Philip B.
I love this store. It's my favorite store. I love to walk every aisle and just look. Their ready to eat meals are great. Their meat is excellent!
-
June 2017 by Harrison G.
Great Sams Club the staff is friendly and the store itself is well stocked and very friendly and the prices are very well marked. I buy Berenstain Bear Books in here.
-
September 2016 by Stephanie C.
Poor customer service. Everyone is rude as all get out. The tire center is ridiculous with their policies and rules. They don't carry half of the tires you need and they refuse to even attempt to help you with anything. Don't waste your money or time.
