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“Drew was Spectacular! My wife went in to upgrade her phone to an iPhone 15. We spent a short time with Drew, and I went home with one too. Knowledgeable and efficient. Great employee!”
“Noah was awesome getting us in and out smoothly. Bought 2 new phones today. Noah managed to keep us entertained while providing excellent service at the same time. Thanks for all the help today.”
“Excellent service by Joshua and Amanda! If you want to upgrade your phone and/or want full customer service anytime it’s needed, this is the place to go!! They are very knowledgeable and won’t disappoint!!”
“Whoever's saying bad thing about this place either never been here or is or was on something when they came here . I was treated with the best customer service and Andy helped me transfer my service from that other purple company. I went to a different Boost store and the service was like night and day . Even when you you go to different types of places you don't get this type of help as long as you have patience. This was awesome.”
“Andy is always professional and is so knowledgeable. Any problems we’ve had, he fixes. He explains new plans to help us make the best choice. This Verizon location is the best!!!!!!”
“Such as easy experience. No issues. Good deals. Friendly customer service. Explained everything to me in detail. New phone came in super fast and they transferred all of my data with no issues. Highly recommend them.”
“Went in after work on a Fri and Tiffany was very helpful getting me a new phone and transferring from my old phone to my new.
Patient, kind and experienced”
“Tre was fabulous. That was the best experience I’ve ever had at Verizon. He was so sweet and patient and he was funny. I loved it. He was working with like six people at one time and his multitasking was impressive. Amazing worker.”
“My wife and I were purchasing a new phone for our daughter. Jeff was incredibly helpful and made the process as easy as could be. I can't say enough about the welcoming nature, helpful attitude, and overall friendly demeanor of Jeff. Outstanding service!”
“The cricket wireless in Massillon is outstanding both Marc and Katelynn have shown me a superior customer service and gone far above and beyond any other experience I've had anywhere else”
10AM - 8PM
119 Tommy Henrich Dr NW, Massillon
Mobile Phones
“Had to stop in at the T-Mobile store today to purchase a new phone for my hubby and the experience was totally awesome as always....DJ Took care of me and I was completely satisfied with his customer service, I feel as though he went above and beyond to take care of the problem I was experiencing today, also greeting each and every customer that came through the door and helping them also!! SHOUT OUT TO DJ!!! ?”
“Marc was a breath of fresh air. He was beyond helpful to me and the other customers that visited the store while I was there. It's rare these days. Couldn't recommend this location more, and if Marc is working you'll be pleasantly surprised by his attention to detail and honesty. Thank you for the seamless experience. 5 ⭐”
“Al I want to thank you for all the wonderful help!! Thank you for making my life easy to switch carriers.. You did it!! You took the time for me and you were very patient and very sweet.. Thank for your blessings on my behalf of cancer.. You are so sweet..”
“Thank you for your help in getting a new phone under my situation I really appreciated your help last night and was grateful to my daughter for her knowledge and help also thanks to Lexie too.”
“Worked with Hayden and he was fantastic. He was kind and went above and beyond for me and my husband. 10/10 would recommend him for any of your phone or internet needs.”
“I entered the store to purchase a new phone, and Timothy made sure that I got the best deal and all the credits I was eligible for. Even though the store is understaffed, he kept customers' care at the highest priority and even stayed after hours to make sure I was taken care of.”
“Nate was a helpful, patient, understanding, and most of all, informative about the different phones available.I was able to get a decent starter phone, for a decent price. Thank you Nate!! AT&T, give that man a raise!!”
“Normally I have the worst luck with my phones being able to be saved & fixed, and I just loose everything. I couldn't get my phone to come on, reboot, NOTHING!! Dawn at the Arlington plaza store was able to get it going within minutes, & even got me a new screen ordered since mine is cracked, & I had completely forgotten that I have insurance on the phone. This location has great service, & the employee's are very helpful, & very polite. Highly recommend this location.!”
“They have an excellent employee working there. She really helps with whatever she can. It's important to me to have a great person who is patient with us that are not as smart as our smart phones.”
“Amazing customer service extremely knowledgeable staff and great deals. Marissa helped me with my troubled phone and she gave me a great deal on a new phone 10/10 will only be going to this location from now one. Shop with confidence at this location!!”
“They did what I needed for my devices! Yes have more than just a phone. I went in because a device was acting up, and they fixed it without a separate charge, was a simple app problem for them. So was extremely satisfied and happy with the service received.”
“This was the first visit to pay my bill. The customer service representative was very nice and helpful and made sure my credit of 10.00 off was applied. Didn't have to wait to be helped.”
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“This Verizon location was great when I needed to get my phone replaced! Mick really took the time to explain everything and look at different options for us. Highly recommend!”