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October 2023 by Anna Heinz
Took in a foster/adoptive placement and was told our child was receiving services at the Clague office. Showed up for his first appointment, missing school, and was told his psychiatrist left the practice. Kept him home a couple weeks later for the rescheduled appointment at the same location, and received a text from his therapist that the nurse practitioner they scheduled him with was out sick and I would need to reschedule - again.While rescheduling I was told that the OGS psych couldn’t see him for several weeks out, and that they couldn’t renew his prescription (that they themselves had prescribed to him) until he was seen in-person. They also said we’d have to go to an ever further location because nothing was available at that location.In the meantime, I was able to call Cleveland Clinic, get an actual person on the phone, and get our so in with a psychiatrist for virtual appointment the very next morning.The OGS scheduler finally returned my call and got pissy with me on the phone. She said I had to cancel my appointment with Cleveland Clinic and go to their super far location 5 weeks from now or they would closed out his case. They couldn’t even give him a script renewal for one more month. They are impossible to schedule with, unwilling to help with finding a closer location, and quite frankly do not care about their patients at all. Very disappointed in OGS Psych services and scheduling to say the least.
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June 2023 by 1Dark Crystal
Employees/future employees beware of the consequences working for this business. At any time an incident happens among the adolescents, YOU will be the one held accountable. You WILL be the one with the record, charged with assault, neglect or severe neglect. From that, termination and disqualification of future employnent opportunities within certain fields of interest. Majority of the unfortunate situations that bring the youth into this facility are above and beyond any training they provide. Having to be only 21 years of age to work there does not make you fit for the role and incredible responsibility they put on you. Some of the kids are coming from juvenile incarceration, important "need to know" information held from staff, violence from adolescents against personnel, a lack of supervisor intelligence and the children in need of much more appropriate care. The company basically hires babysitters instead of qualified personnel, the pay is low too. These kids are in need of and deserving of much more and the staff doesn't deserve to have things on their record preventing them from pursuing the futures they hoped for.They DO NOT inform you of this in training.
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January 2023 by nina
i was sent here when i was 12 years old and i absolutely need to tell my story because this was possibly the worst experience of my life. i was put in Crossman cottage after a suicide attempt. the first night i was there a girl said she didn’t want to eat because she was sick, and they sent her to the hospital to get a tube. mind you all the other girls, and even some staff confirmed that she had beeneating just fine before then and it was absolutely not necessary. a girl named Tiana was 19 years old and working at our cottage, all of the workers were inexperienced people who were working for the paycheck. A 17 year old girl who had autism among other mental illnesses had been there for two years and the staff would tell her everyday how much they hated her and wish that she would just leave. there was multiple girls there for anger issues and the staff allowed these girls to beat up on the 17 year old with no consequences. a girl that was only 9 had told me that her mother would do unspeakable and disgusting things to her at a young age and she peed the bed every night because of it. the staff would punish her and send her to solitary every single time. boys and girls couldn’t be in the same cottage but at the school they could. a boy grabbed me and other girls in way that i hate to talk about, we told staff multiple times and they did nothing about it. i have so many more stories about this place but in conclusion, PLEASE dont do this to your kids.
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October 2021 by margaret Montgomery-humphrey
I was just there for a visitation with my child
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May 2021 by Linda K.
I used them for counseling services for myself and my daughter. I was hands on with my daughters counseling and spoke with her counselor about everything. I handled my job as a parent above and beyond and all they ended up doing is calling dfs to get child services involved when it is not necessary. I seen a review once before about this and chose to believe it was bad parenting. Well here I am upset with the same issue. Steer clear of this place. They are trash.
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April 2021 by michelle mcguckin
Everyone here is so professional, knowledgeable, and helpful. I have been to many doctors and wellness centers. They have their stuff together 100%. I'm very happy with the help and level of care I'm receiving.
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March 2021 by Liz Sluss
An A-MAZ-ING place that helps SOOOOOO many in so many ways!!!
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January 2021 by Haley Fite
I was there in march 5, 2019 to Feb 20,2020. I was at a cottage called STC. The staff there was decent but only cared bout themselves not helping the kids. Ms.Alicia was awesome staff at STC with Ms.Sandy but (Rip to Ms. Sandy). But the nurces don't care if ur suicidal bc they wont send u to the hospital if u actually open ur head. But They really needed more staff at STC. But while I was at STC the boys and girls bathroom was exreamly nasty. But STC was an okay please for OGS. But this is my experience. Mr.T.C if u see this thank u for ur staff at STC.
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January 2021 by Francisco Sanchez
im currently at burris cottage here and i dont agree with half the things they do
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April 2020 by Martha Racketa
nice organization
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February 2020 by RealityWrecker7070
The staff are horrible, they made fun of my schizophrenia, one of the lady staff called me out on my weight and said I look 7 months pregnant. The cottages are disgusting. They leave out old fruit, covered in fruit flies. And only clean up for the inspector. They restrain for anything and everything. Do not Send your child there.
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July 2019 by Kirsten
Good location
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May 2019 by Angelica Padin
If I could give this place 0 stars, I would. I worked in residential treatment for about 2 months this winter and missed a few days because my kids were sick. I was fired on the spot one day I went in for my shift because of “excessive absences” however my supervisor Tom didn’t ever write me up prior to me being terminated. I didn’t have an issue with all staff and the kids are just kids trying to cope with not being with their loved ones. There’s also discrimination that goes on as well. I know someone who recently resigned because staff was talking about her to the kids regarding her race. Staff also spends a lot of time on their phones and some of them don’t really care about the kids. They’re not all bad, and some actually do their job but most are there to collect a paycheck. The people running this place don’t care.
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May 2019 by Makaveli Kasinova
I miss when this place was Berea Children's Home. My last day was February, 5, 2001 when I was 12 after over 3 years being there. I loved it there and wish I stayed until I was 18 because I believe my life would've been a lot better. I'll never forget the staff from those days or the kids who was there with me. So many great memories I'll treasure until my death. Mr. Tom Cummings aka Mr. TC was the guy who bought me a fishing rod set as a going away gift. I'll forever love this place no matter how many times they change the name. It'll always be Berea Children's Home to me. This place gave me the greatest and most happiest times of my life and til this day I'm saddened to have ever left home. Forever my home. Factz y'all.
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May 2019 by Elaine Kenney
Visiting family, I so wish the state would spend more money on clothes that fit these kids and cleaning the cabins
