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November 2023
Reserved a truck for the next day through them. I received a call 2 minutes before my reservation saying they overbooked and did not have a truck for me. 3 days later I received a $75 charge for being a "No-show". Have been on the phone a combined 3 hours and have yet to get my money back.
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August 2023
This was my first time renting with budget and I was nervous. However, the new employee Joanna was absolutely phenomenal,kind, personable and all around provided great customer service. My services there were quick and made easy! I will definitely be renting here again if Joanna is there!
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August 2023
Personnel was really nice at the Akron W Market location. The vehicle was clean but the limited selection of make and model was disappointing.i do understand its a small location. Would go back because of the easiness of booking and the friendly ladies at the counter.