-
November 2023 by Dennis “Kasia” Uhrmacher
Does NOT honor their reservations.If you enter an agreement that the truck will be at X spot at Y time, it should be there. That is how reservations work. They almost ended our move before it began by telling us THE NIGHT BEFORE that our reservation didn't matter as the truck is not going to be at X location at Y time. Do not rely on them. Now we either have to get lucky at Penske or try to get out of contractual obligations.Found a way to still make uhaul work, but this is still 100% unprofessional on uhaul's part. Terrible way to run a business. They added 6 hours to the process of getting the uhaul. 6 hours. We had to drive 1.5 hours extra to get it and go back to our house, and we will have to do that same thing tomorrow to go get our car and bring it back here once moving help arrives. I bet they do it just to get that extra mileage charge out of you.In no way is that this location's fault, specifically, but all of uhaul. Don't trust UHaul with your move because they don't put much effort into honoring their end of their deals.
-
November 2023 by william Shelton
I got a truck too small to have a ramp. Corporate wouldn’t help but this location helped. Best customer service by far!
-
October 2023 by Hanna Sivertson
Renting was a breeze! I booked online and got all set up at the counter. Customer service was fast and friendly. He answered all my questions with no judgment. This was my first time using UHAUL and it definitely won't be the last. Keep up the great work!
-
August 2023 by Kelly Polanco
Booked a 10’ truck & dolly 2 weeks before our one way move to Florida. The morning of our move, we got a call that our equipment was in Roseau, MN, which would have added an extra 4 hours drive to our 27 hours drive. The employees at Grand Forks are nice and as accommodating as they could be, but the representative at corporate was less than helpful and didn’t offer any resolution. We cancelled our appointment and took our business to Penske. On the same day, Penske booked us a 16’ truck and car carrier for the same price that U-Haul was quoting minus the inconvenience. Go to Penske instead.
-
July 2023 by Steve M.
The customer service I received from the GM at this location was one of the worst interactions I've ever had with a company. He unbelievably unprofessional and cancelled my order when I told him about the unsatisfactory service he was providing me. I will never use uhaul ever again!
-
July 2023 by Alan Joslin
If you need a hitch installed, this is the place to go! Ordered it online, the man who gave me a call a few days prior was very polite. When I got there I just dropped off my keys, and picked it up a few hours later. Super friendly staff, and very good installation. Thank you U-Haul!
-
July 2023 by Yassmine Warda
If there is a negative star, I would give it! Totally unacceptable to screw our plans and our time of check out from the apartment because of the unavailability of the truck and the auto-transport, each one of them was in a different place making a total of 12 hrs driving just to get them, before even starting our move ( 20 hrs drive)!! We reserved and confirmed with u haul two months in advance! Totally unacceptable to put us under stress, exhaustion, and a lot of pressure like this!!!!!! We have a baby and the move is already so exhausting and you just made it way worse than it is!!!!!! Adding up, there was NO discount and NO single apology for the inconvenience.
-
July 2023 by Sabrina Mokszycke
The staff, there are courteous, helpful, and friendly. They are knowledgeable on the moving materials and also on supplies available in other areas when they do not have them available in stock. Readily righted a situation that another uhaul store had mis-handled.
-
July 2023 by null
I received some terrible customer service from a general manager at this uhual location. The customer service I received from the GM at this location was one of the worst interactions I've ever had with a company.
-
March 2023 by Justin
The general manager, Chad, and his team are phenomenal. I was having issues with Uhaul Roadside Assistance but Chad talked to them and got everything cleared up for me. Aaron was also very helpful in hooking up my auto transport.
-
March 2023 by Beth Villebrun
The service was great, The truck is trash. You can't go to the gallon.any faster than 40 or it shakes terribly. Almost scary to even drive.This is truly ridiculous we are getting 6 miles to the gallon
-
February 2023 by Jeff McDonald
My daughter rented from this place more than three weeks ago for a one-way rental this week. She got a call yesterday that this location no longer offers one-way rentals (nevermind the fact they booked it for her more than three weeks ago) and that she would need to drive 90 minutes away to pick up her vehicle. She pushed back but got nowhere with them so she instead gave her business to Penske. And when Penske discovered the vehicle she requested was over an hour away, THEY went to get it for HER. Great job with your customer service, Penske! And in reading the U-Haul reviews and seeing how many others have been disappointed by their last-minute changes, I am not surprised U-Haul faltered here as that appears to be part of the U-Haul experience. We will stick with Penske from here on out, as they appreciate the importance of honoring their commitments.
-
January 2023 by Dylan Reitan
The guys here are great to work with! I’ve rented trucks the last few years, Chad and his team have always been awesome!
-
June 2022 by Matt Andrews
Never using this place again, called the night before we had a cross country move in the works to tell us our trailer was unavailable and that we could travel 3 hours away to pick up another one. Crazy how this place is still open.
-
May 2022 by Taylor B.
Similar to a lot of other reviews we made a reservation for a truck in March - all was fine - we are forced to agree to terms and conditions in order to make reservation, Etc. "Someone will contact you prior to confirm your equipment and pick up location" - Well guess what the day before we are supposed to pick up the truck for a cross country move - they confirm the only equipment they have is over 2 hours away but don't worry because they'll comp a day of the reservation and won't charge us for the additional miles we HAVE to drive to pick up this truck. No mention of gas, or other compensation. When called to ask about this the customer service rep responds with well you did agree to the terms and conditions. Basically they can over promise and undeliver and you can't do anything about it. Also about 5 days before we were supposed to pick up the truck they texted under the reservation number asking if we'd be willing to tow a loaded trailer behind our truck for a portion of the trip (PU and DEL location out of route), loaded with not our property and they'd be willing to deduct $500 from our trip. Just feels super shady to have a company ask random people to tow other people's property. Would recommend never using U-Haul no matter how much cheaper they appear to be.
