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“This bank is amazing! Was able to make an account all online. The next day was able to apply for a car loan and got approved the day after! They helped me do it all thru email. I’m so pleased with them :)”
“Our branch used to be on Reynolda Road in Winston Salem, NC, but has moved to 2095 Peace Haven Road. Regardless, this has always been the bank to go to for friendly service where people remember your name and are eager to help.Highly recommended in every way.”
9AM - 5PM
1554 N Peace Haven Rd, Winston-Salem
Banks
“The ladies that work at this bank are exceptional! They always greet you with a smile. I never feel like they're in a rush. I was recently in the hospital and they sent me a Get Well Soon card. These ladies are friendly and engaging and I look forward to seeing them each week.”
“Thank you to Ms Bryanna Johnson (Fin Serv Rep II) and Ms Susan Alley (Sales&Serv Rep III) to treat me such as important eventhough my money is just a little, thank you so much for your treatment without any different.”
9AM - 5PM
401 Knollwood St, Winston-Salem
Banks
“I've never had such personal attention in setting up bank accounts. If their ongoing customer service is anything like it has been joining, I expect nothing but positive experiences ahead.”
“Always a warm reception and personal recognition even by new employees. Have been very helpful with all services requested of them. Atmosphere is more that of a small, home town bank from the past yet services are very modern.”
“Everyone in Bank is very nice and helpful and friendly ☺️ general and will talk to you....I would not ?? chance my bank for not because.. you can find good friends like that's.no one nice like them”
“i saw that someone by the name of Lisa gave this bank a (1) star....and i am not saying that she didn't have a legitimate reason to do so... however, as for me... i moved to winston salem in 2013 and started banking with these folks...and have been in the office a million times...not once have i witnessed a dissatisfied customer or have I myself been mistreated...on the contrary...often times when people walk into the lobby they will greet each other and actually hold a sincere conversation... as for me. i am always cheerfully greeted...(which all businesses should do) and it doesn't feel fake. They are pleasant, always there when they are suppose to be there, courteous, professional, the gentleman that helps me with the loans and customer service has always been exceptional in his work and i have always been super satisfied....i decided to write the review on this bank, because i also have an account at bank of america on stratford rd, next to harris teeter and i recently had a very terrible experience there and it is not the first time. I wrote a one star review for them...and realized that i had never given these folks a 'GOOD REVIEW" AND THAT THEY DESERVED IT.... REGARDING bank of america, i keep that account as a Christmas account for someone....but it is not my business acccount... anyhow...stay away from bank of america and I would use the 1st citizens bank...office on trenwest drive... to me each bank is almost as an independent running business... actually most franchises are that way...and within a business with multi locations...there will be good and bad...(there might be other 1st citizens offices with bad customer service..yet i have a sense that the company has a real culture of customer service, unlike Bank of America, where their culture is mainly of bad customer service) .however....it all comes down to the people at that place.... and the folks at 1st citizens on trenwest drive , have never failed me, so i felt that i wanted to give them 5stars...just because ! .... thanks to all of you at 1st citizens! I appreciate you ! and to all you folks. (stay away from bank of america ! if you value your money! )”
“I love the staff, they really pay attention to your need.. they make you feel like your not speaking to a stranger, your speaking to someone who really cares. They're my kinda of plp.”
“From my first day as a member each person on staff has made me feel welcome and recognized me. April helped me strengthen my credit rating and then purchase a used car.”
“Megan Ratcliff is AMAZING! Started a new business bank account within 30 minutes (okay a little more because I was a bit chatty)! Will definitely be bringing future business to this bank from this ONE experience.”
“Jill was responsive and always willing and able to answer any questions. I couldn’t have asked for anything more!!! I would recommend her to anyone needing a mortgage!!!”
9AM - 5PM
5002 Peters Creek Pkwy, Winston-Salem
Banks
“Great service! The staff are very friendly and knowledgeable regarding services they offer. We always feel welcomed with First Bank at Oliver's Crossing.”
“Wow! Best banking experience I've ever had and I'm 48. Kiara is absolutely the most informative, thorough, and analytic for what's best for my needs and pretty much blew out of the water, any other banking experience I've ever had for professionality and looking out for what's best for the customer. Thank you very much and when you leave the bank, you should stop at BOBO's (Robinhood Rd) in the next parking lot over by the YMCA. Make sure you get the potato soup! Thank you again Kiara.”
“Conveniently located downtown on the corner of 2nd street and Main. Street. Has an outside, 24 hour walk up, Atm if you dont have time to go inside. Very open and safe even at night.”
“I'm pretty sure I'm spelling her name wrong.Ms. Addy was extremely helpful and non judgmental. I had issue by prejudice at the Stratford location. See details at the Stratford review.I explained everything to Addy and she followed through with the exact training and knowledge she received from whomever trained her properly. She knows her job and was exceptional and kind.Anyone can cash a check but very few people can make a visit pleasant.”
8:30AM - 5:30PM
1025 S Peace Haven Rd, Winston-Salem
Banks
“SECU is the best financial institution in this area. Everyone is so nice and helpful. I use this branch and sometimes the Stratford branch . I hope SECU doesn't change like other financial companies have and always keep enough staff to give great customer service. .”
“Visited Food Lion. There is a older woman with a low cut hairstyle and she rocks. She talks to my gbaby and he just laughs so much when she speaks to him. She even bought him a cowtale even though I had cash. She has a pleasant personally and always smiles and greets customers. East Winston location is awesome. Thank you guys. Keep up the good work.”
10AM - 7PM
320 E Hanes Mill Rd Unit 4, Winston-Salem
Banks
“First bank I have used in NC. Love them always pleasant tellers. Great place to bank at. Reasonable help even on down times. Greatfull for the experience and continued ransactions with them.”
“When I came to Woodforest , I needed help because someone had purchased a couple things on my card and Tia was very understanding. She was very nice and informative, very courteous. I appreciate her help and I hope if I ever come back hope I don’t have to but I hope she’s the one that waits on me. Her service was right on time. Woodforest is the best bank in the world.”
9AM - 6PM
893 N Liberty St A, Winston-Salem
Banks
“I love Truliant! In the two years I have been a member, I have been more than pleased with the services offered and the way I've been treated. My only complaints are the fee for insufficient funds is extremely high, which puts one further in the hole and makes it even more difficult to recover, and there is not a branch or ATM close to my home. Otherwise, I am extremely satisfied being a member of Truliant Federal Credit Union.”
9AM - 6PM
3200 Truliant Way, Winston-Salem
Banks
“It was great April was wonderful and helping me decide what checking account and savings and what I could do in the near future everybody was just super nice there.”
8:30AM - 5:30PM
3389 Sides Branch Rd, Winston-Salem
Banks
“I would like to congratulate Abby for doing such a great job helping me today. I had a very difficult situation going on and she was very patient, helped me handle multiple things that was going on with my account graciously and with great customer service. I was in tears almost when I called to give her a compliment because she made by upsetting experience so much better. Thank you, thank you, thank you...please hire more people like her. Your office is awesome and even though I lost my account today I will still continue working to make this union better because of nice people like Abby.”
9AM - 6PM
1691 Westbrook Plaza Dr, Winston-Salem
Banks
“Martha was very helpful. She provided several investments opportunity offered by Allegacy Federal Credit Union, that I was unaware of. The entire staff were very welcoming and professional. Thanks to Martha for her excellent customer service.”
10AM - 7PM
320 E Hanes Mill Rd Unit 4, Winston-Salem
Banks
“First bank I have used in NC. Love them always pleasant tellers. Great place to bank at. Reasonable help even on down times. Greatfull for the experience and continued ransactions with them.”
“Wow so impressive Ian I can’t thank you enough with helping refinance my auto loan you made it so easy and simple . I got a lower rate and lower payments . He did everything I asked and never once I did I feel stressed or have to wait . He made sure to update me every step of the way .Excellent customer and more !”
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“The Winston-Salem branch of Charles Schwab has been extremely helpful to our business. My business partner and I decided to open our company’s SEP IRAs at Charles Schwab because we both have Schwab accounts and have been happy with the performance of Schwab and the ease of doing business with them. When we needed to get more employees who qualified for our SEP IRA added, Jesse at the Winston-Salem branch was instrumental in ensuring that we were able to meet the timeframe that we were under to get them added. He had great follow through, contacted us with updates, etc. I would highly recommend Charles Schwab and Jesse at the Winston-Salem branch.”