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September 2024 by Brittney Scoggins
Called on a Tuesday afternoon to make sure they can run a diagnostic on my car to see why my car was leaking coolant. They claimed they couldn’t thoroughly run one till the next day when the engine cools, which wouldn’t be till the next day. So I agreed to drop it off for the diagnostics to be done the next day. When dropping of the car, there was a guy & lady in there. They took my information, I gave them my key/alarm. They both told me “no work will be done on a car, without a customer’s consent once the diagnosis is complete. If you decide to get work done, the diagnostic fee will be waived and you’ll get a quote as to how much the cost will be for repairs”. Since that was the case, I would be without a car and I’m newer to the state and don’t have anybody immediate around me. I had to literally beg for a ride by to my house, which was only 2 miles away from the shop. The older guy, was kind of abrasive at first but he reluctantly gave me a ride back to my house, his name was Ray. Turned out to be a nice guy, thanks. Next day comes (Wednesday) don’t hear a word from anybody, till I decide to call around 1:00pm. I was told my car hasn’t even made it “in-house” yet, maybe it’ll be got around to, maybe not. Didn’t hear anything else that day. Thursday comes, I call around 10:30am to see what was going on. Talked to the same guy, who I would assume is Art, the person that’s doing the work and he tells me that there was a clamp on a hose loose so supposedly that was the cause. He drove my car around and mentioned something about an air pocket needing to be smoothed out but he need to get back around to that some time that day (he made it a point to tell me several times, not to worry. The cost will not be that much because it seems to be a simple fix) I ended up calling later that day, again before leaving work, around 2:30pm to see if it was finished for me to be dropped off to pick it up… got a bunch of excuses “that I’ve got 14 different things going on, maybe I’ll get back around to it before we close to day, if so I’ll give you a call. If not, it should be done Friday”. If you can guess it, never got a call. So, now we’re on today Friday (9/6/2024) I CALL (nobody from this business, has called me not one time, despite reconfirming my phone number about 4 different times before leaving on Tuesday afternoon) yet again at 12:00pm same guy I’ve been talking to the previous times I’ve called the last 2 days. He now want to inform me that all of a sudden. The car is still running hot and may need a thermostat and guess what!? They closed at 12:00pm on Fridays!!! So now, he tells me that Monday it “should be done”. I state to him, “ do you not have anybody in your office to call your customers to inform them on the status of their vehicles!?” He replied, “ no there’s not.” Once again, I ask for an estimate/cost and of course he doesn’t know. What kind of business is this!? If the fix was as simple as he was claiming, why is it taking 6-7 + to do so!? If there is a commission board for vehicle repairs, I will be reporting this to them! I told the guy, do not do anything else to my car! I’ll be there Monday to pick it up! IS THE WHOLE STATE OF NC, THIS INCOMPETENT!? I’ve never in my life, in any other state that I’ve visited or lived had this many issues with businesses across the board! Straight ridiculous!
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July 2024 by Colin Kurtz
Awesome experience. Took my radiator to another shop in Rocky Mount. The staff was rude. The estimate was very High and they didn’t think they could help me after they inspected the radiator but said would try but would be responsible for a cleaning and diagnostic just to tell me if it didn’t work. I took it to Arts, dropped it off. He called me a day later and said it was finished. Awesome experience, wonderful customer service, fair pricing. I’m happy with my experience at Arts!
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March 2023 by Michael B.
Note that I have had good service in the past, but something seems different now. Had a leak in coolant system in 2008 VW EOS. They did the initial diagnostics and said they could fix it. I agreed.After keeping my car for an almost a week, they called and said it was more than they wanted to deal with. Apparently VW's are difficult to work on. I was ok with that part, but they still charged me $104 for the initial diagnostics. I would normally be ok with that, if I was the one that didn't want the work to be completed after their initial eval/diagnostics. But in this case, they backed out of the repair but still charged me the $104. So, I have my car still not fixed a week later, out the $104, and I still have to go somewhere else for them to do their diagnostics that I will have to pay them for a second time. I would not recommend Art's. Don't waste your time and money.
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February 2023 by Sundown184
Excellent and affordable service. I live in rocky mount and took my car to Arts since local business does not provide the service they once offered. Give Art's a chance you won't be disappointed.
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February 2023 by Passport Stamps
If I could 0 star.. I would took them a radiator to clean and I received it back and installed it just to find out it hadn't been cleaned.
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September 2022 by Jed Simpson
Nice people
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September 2022 by Lisa Bethel
Love Mr. Art and that dog!!! Just love the dog!!!
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September 2022 by Geneva Lofton Nunez
They have good customer service.
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July 2022 by Geneva Lofton
They have good customer service.
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May 2022 by Tex Brown
Art's Radiator+Auto Repair is THE place to go in Wilson for radiator work. Also Experts at general vehicle repair. I've done business with them 25 years.They take pride in friendly top quality service and work.Cars are stored inside high fence or in garage. Tell em Tex sent ya !
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January 2022 by Mark Brown
Great service and friendly people. Tried to repair my radiator but it was beyond repair and had to be replaced. I feel the price was very reasonable.
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November 2021 by Shelly Braile Brewer
They are fair and honest. Only place I take my car to.
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October 2021 by Ray Harrell
Service was done in a very timely manner. Will definitely be going back. And recommend this place to others as well!
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October 2021 by Robert B.
Just amazing service and attention to detail. The nicest people You will ever deal with. Art will take care of you.
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April 2021 by Anthony Ellis
He’s had my car for 3 days just to put a radiator on. Had a small problem with a sensor cared it back they fixed it with a 12 month warranty I suggest you let him know ahead of time for speedy results. Good work
