August 2021 by Stefani Rubio
Needs better customer service.
July 2021 by Yves Velazco
Had to make changes to my accounts. Was able to schedule online and appear at the branch. Was in and out in less than 30 minutes. Marco was a huge help and got everything I needed done taken care of. Facility looks clean and employees are wearing masks. I’m fully vaccinated, but safety is still a concern knowing the Delta variant is more contagious and deadly.
January 2021 by Va Ve
Great customer service! Responsive to my banking needs.
November 2020 by Diana B.
I have been with this Wells Fargo Branch since my husband and I moved to Wake Forest in 2014. I have not had any pleasant experiences when visiting the bank lobby. I always find the bankers and tellers to be at best stand-offish , and usually outright rude and condescending. When I went in a year ago to make a fairly large cash withdrawal, the teller asked me what I wanted the money for! I had to tell her that it was none of her business. It's now even worse since COVID hit. Since I don't visit the bank lobby very often, I didn't realize that you had to make an appointment to get a signature notarized. The banker "greeting" customers who enter the lobby must think that her job is to scold any customers who dare to enter without an appointment. I really don't need that when I'm their customer, and if not for their customers they wouldn't have a job!
September 2020 by Silvana Santana
Don't go to Jennifer this lady is rude an should not be working at Customer Service.
July 2020 by Andrea
Overall, just another Wells Fargo bank. They help you with what you need and most people have been friendly, however, I had one experience here where an employee was extremely judgmental when I wanted to open a separate bank account for my son. Aside from that experience, this is a convenient location to deposit money in the ATM, which is nice to drive-through.
January 2020 by Heather B.
Always have a friendly, fast experience here - we've been with Wells Fargo since they were First Union bank in 1995! The employees at this location are all very attentive and kind - Jennifer and Eddy are terrific. We've had papers notarized here, do all of our banking here, car titles notarized, etc. Our children bank here as well and between the drive thru, walk in and the Wells Fargo app, it's all very user-friendly. Only knock is this location has a rather small parking lot that is frequently busy and can be a pain to back out of.
November 2019 by Justin Sellars
Marco was great getting my partner and I up to speed on what we needed to get our business account up and running. He also walked me through setting up my checking and such. Great service and quick delivery on what we need to know as a customer. My business will be using them for banking long into the future I believe.
August 2019 by Andres Rosario
The people at the bank are nice but thats the only positive thing I can say about this location. I recently moved to this state and in the year I have living in Wake Forest I have purchased a car and home. Both which I would have liked to do through WF. When I came in to inquire about a home loan, they told me to send an email and said some one would reach out to me (which they never did). I also had the pleasure of selling my motorcycle and depositing 8k into my account only for them to place the money into the wrong account (had to call and ask where money is). I closed my account today, and to no surprise, no one cared to ask me why I am closing this account or ask about my experience with WF. Overall very disappointed with my time banking here, and It cost WF a home loan, car loan and future business.
April 2019 by Alexandria Olsen
I would like to commend this branch, specifically Marco Coll. I recently left a different branch after 10 years and he made the transition smooth. My questions and concerns were addressed and I look forward to banking with Wells Fargo!
March 2019 by Ashley G.
Stopped by to get some cash and our cashier (Tiffanny-yes, two n's) was SO helpful. Everyone greeted us when we walked in and everyone had a great attitude. Thank you!
February 2019 by Shane Deal
Rude and very unhelpful.
October 2017 by James c Whitfield
Some one is using my number at your bank. I have a Gmail account send me a Gmail fix it thanks
March 2017 by James Whitfield
Some one is using my number at your bank. I have a Gmail account send me a Gmail fix it thanks ðŸ™‚ðŸ™‚ðŸ™‚
November 2016 by Tiffany Wright
I didn't even know there was a Wells Fargo in Wake Forest but I called and they assured me they were there! My first visit, everyone was so nice and helpful.