-
March 2024 by Alex Demeuse
If I could leave 0 stars I would. Terrible service at this location in wake forest. I had arrived 45 minutes to an hour before they were closed for the day and I didn’t even get to pull up and the guy with a smirk on his face comes up to me and says “we’re open 7 to 7 tomorrow”. I said your website says you guys are still open til 530? He quickly came up with a poor excuse because he JUST DIDNT FEEL LIKE WORKING. His excuse was “ well… we’re having computer issues.” He immediately knew he was full of it because he just walked away on me saying have a nice day. Absolute clowns working there. Unbelievable. Poor excuse of service, would not recommend this location.Forgot to mention, I came earlier that day and was told 20 minutes but ended up being an hour and so I left and came back to that. Total waste of time.
-
March 2024 by R. Powell
If I could leave one star, I would. I have heard many horror stories about Nathan and his disgusting attitude. There’s no reason for this facility to lack the integrity that they do. Many different horror stories regarding the mishandling of customers vehicles. Valvolines complete disregard for damages that their mechanics have caused! It’s outrageous. I can smell a lawsuit from the tops of Mount Everest. But, God bless.
-
March 2024 by curtis boyter
Great place
-
March 2024 by Allen Daniels
Employees forgot to tighten skid plate and fell off while driving. First time ever having issues there. Usually good experience
-
February 2024 by Chris Gamble
Won't go anywhere else.The staff and management are good and professional.
-
February 2024 by Nato Vedove
Dashaun & Bryan did an excellent job!Thank you guys!
-
January 2024 by Walters English
Two visits now and they say they can’t do inspections.. nothing instant about this place.Response to reply:Maybe you should post your inspection hours. I will not be calling. I’ve wasted enough time. I’ve taken my business to precision tune auto care.
-
December 2023 by Angelica Staggers
Went to get oil change yesterday and they offered all other services as most do shops etc... they forgot to reset my oil change light but didn't forget to tell me how much oil change cost and issues that could be fixed. I then called later and they offered to reset it for me and the guy on the phone even walked me thru the steps. I would say next time just take time out to do the small things as well.
-
November 2023 by Adam Cavitt
They didn’t tighten my filter down properly and then when I come back after getting that fixed, they did not want to replace the screw that they lost for my cover horrible place. No care for customers.
-
November 2023 by mai xiong
Changing my rating to 2. This was my go to place for quick oil change service and tire rotation. Today’s service was subpar compared to many services I have use in the past. I asked the technicians for an oil change and tire rotation. The technicians refused to do a tire rotation because their hands were cold and unable to perform the requested service. I will not be using this location for my oil change or tire rotation anymore. The lack of professionalism instill the lack of confidence in the technicians hired to perform these simple automotive maintenance.
-
October 2023 by Yolanda Parrish
I went here for an oil change on 9/30/23 and 2 weeks later my vehicles oil was empty. Nothing registered on the dipstick. This could have blown my engine up. They did not show me the oil level when they were done with the service so I know for certain that they did not fill my engine with the proper amount of oil. I’ve had the car looked at by 2 different mechanics and they both said that the car is not burning or leaking oil so the oil change was the problem. DO NOT TRUST THESE PEOPLE WITH YOUR VEHICLE!
-
October 2023 by Adam W.
This place will mess up your car, and not do a thorough oil change then NOT take responsibility until seen in court. I would only recommend this place to an ex you never wanted to see again. The customer service does not exist. This is the worst place with the worst individuals to get an oil change. If you want professionals check out Brakes plus just down the street. They did not fix their mistake until taken to court then all expenses were paid for SO unless you keep a lawyer I WOULD NOT RECOMMEND THIS ESTABLISHMENT. 98% of the reviews of this place are filled with apologies from their management for stealing the public's hard earned money yet doing NOTHING about it except apologizing. Places ran by criminals like this usually don't last and I'm sure their manager John will have to find some minimum wage job to match his professionalism. Check out Brakes Plus for good service that won't have you worried or going back for lawsuits for simple issues.
-
September 2023 by Kelly M.
Run away, don't walk. After getting an oil change, my lower engine shield cover came loose on I-40. They either didn't put all the screws back in or didn't tighten them. Had to drive home from Greensboro to WF with a metal plate scraping the road the entire way. New parts = $100 plus labor to install
-
September 2023 by DVVS Inc.
If there's any funds to be had, trust and believe an upsell WILL be attempted!! From "extra" oil even down to a visibly salvageable air filter. Seems to be many of these type strategic crafty money hungry auto service entities!! Let's get back to taking care of each other with reasonable and practical auto care maintenance/service repairs!!
-
September 2023 by Eliza Eliza
Dashawn, TyAnthony, and Brandon helped me today getting my tires rotated and my oil changed. All where extremely kind and efficient with getting the work done. Thank you so much.
