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February 2024 by Bria Argrett
You should go to literally any other pharmacy in the world other than this one. Pharmacist Pritti Patel is the most rude, disrespectful, unhelpful person I’ve ever encountered. Not sure why she’s in the business if she hates it to much. And to make it worst the store manager Jared watched the entire interaction and was too scared to speak up. Pretty obvious who runs that store, and it’s not him. With such a quickly growing community this pharmacist needs employees with more patience and management with more of a back bone. Switched everything over to the pharmacy off East Broad St. A little out of my way but 100000% better customer service and experience, so it’s worth it.
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February 2024 by Mark Bodnar
Absolutely incompetent pharmacy. By-and-large, the staff has been very rude these last couple of months. I just got off the phone with the pharmacist. (Pritty Patel) Incredibly rude. After they INCORRECTLY filled a prescription, expecting me to go through hoops to fix it. So beware this pharmacy is giving out controlled substances incorrectly!
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January 2024 by Hunter Allen
This pharmacy is terrible, I always have to wait 20 plus minutes even when no one else is here, they are always confused, they forget to fill my prescription, and to top it off they are disrespectful and constantly interrupt me and have hung up the phone on my multiple times
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November 2023 by Allison C
Pharmacy service is terrible, for so long now. Finally transferred my prescriptions to Harris Teeter, where they are always helpful, welcoming, and efficient. Save the time & headache and use a different pharmacy if you can.
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November 2023 by J Haz
This pharmacy is awful. You try to call and no matter the time you sit on hold for more than 20 minutes. The staff is extremely rude except for the pharmacists. If it weren’t for the fact that this is the only Walgreens in the area unless you want to go to Statesville, I’m sure you would have lost a lot of customers. They don’t call with updates, they expect the automated system to accurately update, and 9 times out of 10 it is ALWAYS wrong.
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November 2023 by Barry Hill
Terrible store, Noone knows what their doing not even managers. Either stupid or just plain lazy. I'd rather drive 10 extra min to statesville. Will never come back.
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September 2023 by Carla Pence
Calling in prescriptions to this Walgreens pharmacy is often futile- not sure if they just ignore; calling pharmacy directly takes >15 minutes- pharmacists are pleasant and knowledgeable if you can get to them. Many SNFs , ALFs do not have direct computer links w pharmacies- therefore would be nice if Walgreens voicemail or texting worked as well as other pharmacies.
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June 2023 by Edmund Ritchie
1 star 0 isn't available pharmacy that can't fill prescriptions. And can't answer the phone if you need medicine go to a different pharmacy !
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April 2023 by Huck
By far the worst walgreens ive ever been to,you wait on the phone forever on hold,meanwhile its saying "only 1 caller ahead of you" really?30mins for 1 caller ahead of me,then i get told its ready,drive 20mins outta my way,wait in line,for 30mins,meanwhile theres only 2 cars in the drivethru,im one of em,,to get told to come back in 40mins for some bullcrap reason,then other times, they say the most disrespectful things,judge you for the meds you take,you know yall keep up with the condescending judgement,an your really gonna cause someome to hurt themselves,yall shpuld really be ashamed smh
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February 2023 by elizabeth acree
This Walgreens is convenient…as long as you don’t use the pharmacy. I have been using the automatic refill program they have. I always have several prescriptions on file. They don’t check the file to fill my prescriptions. They send a form to my doctor to get a new order. This happens every time. I quit using the refill feature and call to tell them my prescription is on file. They are still automatically filling that prescription after personally telling them to stop the refill feature. I use them for convenience but it is never convenient.
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February 2023 by Todd S.
The Walgreens in Troutman North Carolina 533 North main Street Donna and Lee are real professional but the rest of the store is a fat zero I don't even rate this store -5 I've had problems for the last 6 -5 I've had problems for the last 6 months
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December 2022 by Amber Powell
Wonderful group of people.❤️ I had to call I know of six times to make sure my doctor had sent my prescription in. My doctor kept messing up my prescription the ladies that were working on ( I don’t know if there was any men working in the pharmacy) December 14, 2022 were wonderful. they were more than willing to help me get the medicine that I had spent over six hours calling different pharmacies trying to find. They treated me with respect and they treated me like a human being. They understood that things happen and things get messed up and they did not blame me at all andthey did not get mad not one time. I know that they were super busy but they still took the time to answer my questions and talk to me. I just want to say thank you to all the people that worked in the pharmacy on December 14, 2022. I hope that everyone of you have a merry Christmas and again I appreciated everything that you’ve done for me today . I’ll be a Customer for life❤️
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December 2022 by Andrew Epperson
Not sure what happened to this place, but you should not expect your medicine on time or without a hassle. I’ve wasted so much time on hold for over half an hour, being told things that are flat out wrong, or just having them “forget” my prescriptions entirely. Today I got the privilege of waiting 1 hour in the store for a medicine they should have called for days in advanced and didn’t. I was told my name would be called within 30 minutes. After an hour I had to wait in line just to find out that filled it and didn’t call me over the intercom. There’s so many more examples of the incompetence here. I have a feeling it’s due to poor pay for employees and they keep leaving. Can’t blame them. Will be going to the pharmacy down the street from here on. The Waltons have enough money and don’t need my business.
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December 2022 by Trey Barhite
This is one of the busier walgreens I've been to. I live 2 minutes away and due to my insurance this is the only pharmacy they cover. They are consistently understaffed to the point there were only two techs and a pharmacist running the whole place with a drive threw on a Friday at 6pm... they never answer the phone probably because they are understaffed and super busy and I find that my prescriptions will sit there for a day or two before they are filled. I don't blame the staff because they are super nice and work really hard. My grief is with the manager or owner who for months has been short staffed and has done nothing to fix the issue. It's unacceptable to not answer the phone and make people wait in long lines just to hear they have your prescription but have not filled it yet.
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November 2022 by Kayla Fugitt
Twice I've used this pharmacy instead of my regular pharmacy because I wanted to use the drive thru. Both times now getting my RX filled has been a hassle. They send an automated call saying there's a problem with insurance. Then when I call to check they say they didn't have the correct info from the doctor. This doesn't happen when I use Sam's Club, so the common denominator is this Walgreen's.