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February 2024 by Leigh Yearwood
Loved shopping here the staff was so nice and friendly was welcomed by Nichole, she helped me find everything I needed, with quick and easy checkout
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February 2024 by John Putnam
Horrible experience....Manager threatened to call police because I wanted my money back on a $5.00 purchase.!!!!...I could not believe how he was acting...I waited on the police for 30 minutes then another associate gave me my $5.00 dollars..I had a receipt....Been on this earth for 55 years and this was the first....Manager way to immature to be managing a store and employess.....
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January 2024 by Brittany Mills
Shanda and Nikki helped me with what I needed! And they where wonderful!
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December 2023 by Tara Houston
Love the customer service you get. Very helpful staff. I definitely will shop again at this store. Thanks to Nikki and Shanda for their service. Yall are the best ladies.
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November 2023 by Jake Hoyle
Just wanted a battery for my truck in the next parking lot. And even offered to buy the tools needed to swap it. Even though the kid wanted to argue about what tools I would need.. Nothing but a hassle. I asked if i could run a cash ticket through my workplace so i didnt have to wait until monday. Also an issue for some reason and never is with advance. I was also hounded by the employee for him to do the exchange. I declined as i am more than capable. I will happily purchase from advance auto instead. Seemed they didn't want to sell me anything but the employee sure wanted to work on my vehicle and argue with me for some reason.
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November 2023 by Troy Johnson
The customer service experience is very poor. I will not do anymore business with Auto Zone as they have gone downhill!
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October 2023 by Angel Granados
Hello people I haved going to this place for years. And had a Good service. But now they have new workers in there, bad service I will never go back.
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October 2023 by Jeremy Turner
Absolutely the best service I've had hands down as soon as I walked in I was greeted by Shanda she was very knowledgeable and professional and answered every question I had would 10/10 highly recommend her and this store to anyone
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September 2023 by William Kuntz
I forgot to post this while I was on Vacation. Ha! I was experiencing a battery light pooping up on my dash cluster so I needed to stop asap and found this location. As soon as I walked in Nikki (I believe was her name) was the first person to greet me. She was quick to help me, which is always nice when the last place you want to be is in an autoparts store when on vacation. She helped me get the right battery for my Jeep and get even offered to help me install the new battery (I did decline but thanked her for the offer). The time we spent looking up the battery was nice. She was very kind and informative. If I am ever traveling through there again and need parts, I will definitely be stopping again! Thank you Nikki!
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September 2023 by Jena Skai
I am so thankful for shops like this and especially so when there’s someone knowledgeable and helpful to assist! I had this weird light on my dash with a service entry light. Turns out it was for my keyfob battery… of all things! Thankfully Nikki the girl that helped me knew. She even helped reset the light and showed me how to open my keyfob for future battery changes. It was refreshing to have someone help that seemed like they enjoyed their job. Friendly, fast, knowledgeable… definitely recommend!
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September 2023 by Katrina Michelle
My family and I are traveling north to Point Pleasant, WV to the Mothman festival this weekend. We are making stops at parks and lakes along the way. While at Lake Norman, I realized my driver brake light was out. I found the Auto Zone in Troutman and stopped to grab a new bulb before continuing on. I've never had to change that particular light on my Renegade before. Luckily the store manager at the store also owns A Rene. She was able to show me how to install the new bulb and get me going again. Her name was Nikki, I believe. She was so super helpful and such a nice person. If you ever need an auto part store, and are in Troutman, stop at that Auto Zone and ask for her. She's got you!! 10/10 customer service!
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September 2023 by Colleen Greene
Stopped in to get some oil and a filter for my vehicle. The store manger was very friendly and helpful. This store was very clean and well organized.
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August 2023 by Dwayne Barber
Stopped in to get a diagnosis regarding my battery and/or the alternator. The gentleman came out, hooked up his machine and said it was the battery. I questioned him twice. They installed the battery and the problem continue. They then said it was the alternator. The battery was $206 and the alternator was $400. I asked to return the battery and was told I had cranked the truck and it was considered used. The old battery was an ACDelco that was less than a year old. If Auto Zone is in the business of diagnostics, their employees should know how to use the equipment. We paid for auto zones $206 mistakes. There was no manager on duty so I called another, local, auto zone and spoke with their manager. He advised my first mistake was going to the troutman store. I reminded him my truck was giving issues and I didn’t have a choice. Feel free to reach out to me so we can discuss. Thanks
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July 2023 by Jason Cornell
It's a commercial auto parts store. Fairly dependable parts at an almost affordable price.
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May 2023 by J Wilkins
Rude & obnoxious. Even had the audacity to hang up on me after I asked a simple question so yeah I will be following up with corporate regarding this experience COMPLETELY UNACCEPTABLE !
