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September 2024 by James Decker
I took my wife's KIA Forte to Ridgecrest Towing and Auto Service for the first time. I primarily went there, because it's an AAA Certified Auto Repair shop, & they have great reviews. I asked the owner, Derrick, as he was entering my info into his computer, did he give the discount for AAA members? He replied that he did. But when I was leaving after the work was completed on our KIA Forte, I looked over the receipt, & realized that Derrick had NOT given me the AAA discount. I know 10% is not a lot, but I was disappointed. I had driven from Canton NC to Ridgecrest Towing & Auto Service, which is 33 miles away.
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September 2024 by Tracy Brandt
As a female, I look for a place that does not have female posters, staff who do not talk down to me, and who listen well. The staff here are Professional, courteous, and knowledgeable. I have been very pleased with all aspects of the services I have had done there.
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August 2024 by Wendy Reed
Helpful and knowledgeable employees from the tow truck driver to the mechanics. I appreciate their help so much. I am now a loyal customer. I will bring all my vehicles to them particularly my Roadster.
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July 2024 by Shelly Deitz
Derick and his staff are always very friendly, helpful, and knowledgeable about vehicles and do an excellent job! They are perfectionists about their work, which I appreciate. I love their honesty and their low prices. I would recommend them to anyone needing their vehicle repaired.
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June 2024 by Kelly MacDonald
Were super helpful in a pinch while roadtripping! So thankful they were open on a saturday. Prices were very fair!
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April 2024 by Edmund Kazuschyk
My insurance roadside assistance sent Ridgecrest towing to tow my vehicle when the brakes went out. I was stranded in the middle of nowhere and the driver, James, was extremely helpful and accommodating. I was unfamiliar with the area and James was very knowledgeable of Ridgecrest's auto repair facility and after speaking with him I felt confident about taking my vehicle there for repairs.
The shop itself was excellent, identified and fixed my issue and I was back on the road as quickly as possible. Derrick was professional, courteous, and helpful.
The location of the shop was ideal, directly next door to a hotel and a very short walk to town/restaurants. If I had to be stranded I'm glad this is where I ended up!
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January 2024 by kevin brown
The lady tow truck driver was a Blessing from God. Great company from the tow truck driver to the mechanic GREAT SERVICE AND PRICE FOR THE WPRK ON OUR 2007 NISSAN XTERRA.
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December 2023 by Samuel Beasley
The day my brother and I were leaving for winter break, we found out we had a dead starter. Though Mr Derrick didn’t have to, him and his team changed our starter and got us on the road the next day. Amazing shop, care, and price! Thank yall so much!!
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December 2023 by Katelyn K.
Quick to connect with me and wonderful help. Ended up being able to help me start my car versus still a tow so highly recommend working with them. Goodness knows I'm so very thankful
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November 2023 by S Strom
We broke down in the smokies by the Ruby mine. James came and got us and took great care of us and our vehicle and trailered golf cart. He stayed with us and made sure we we ok. He even took us to our motel. Derrick the mechanic/ owner was great also. They did everything they could to make this awful experience manageable. We are forever grateful and would recommend them to anyone!
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November 2023 by todd braswell
We broke down within 2 miles of this shop, after business hours, and over 6 hours from home. Ridgecrest was on it, Mrs Lilly and Derrick kept my family from being stranded, even arranged a ride 1.5 hrs North to Pigeon Forge. By closing time on Saturday, Derrick and crew had the 5.7 Hemi rolling as good as new. He was polite, timely, fair and kept me updated throughout those few days. Can't speak highly enough about all those involved. They turned a potential nightmare into a manageable trip, that my family was able to enjoy. We're back home, safe and sound, in deep SW Ga. Next time through, I'll be stopping in to say hello. Thanks again, guys. The Lord blessed us once again. Southern hospitality and customer service at its finest, something we know all about here at the Fla/Ga line. -Todd, Nicole and SavannahServices: Electrical repair
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November 2023 by Sarah Rave
I can’t recommend AAA Ridgecrest Towing highly enough. They are friendly, knowledgeable, and efficient. All of the employees I interacted with were polite and helpful. There is not one single thing that AAA Ridgecrest Towing could have done to improve my experience. They have earned my trust and loyalty.Services: Auto battery replacement
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September 2023 by Christine Henry
Always friendly and definitely good services
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September 2023 by Dana Roper
Very nice people! Thank you for your help.
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September 2023 by Nathaniel S
I was out camping in my school bus which I have only partially converted into an RV. Turns out I snagged my transmission coolant line on a rock when venturing down an old road, and I called AAA to get it fixed so I could make it home. AAA, of course, is a bit of a sham as I discovered that day.
No matter. Ridgecrest was completely reasonable, worked out a fair solution, came to the campsite and fixed my bus in only a few hours. A new coolant hose had to be fabricated and Marvin ran and got a new one in no time. Super friendly, very polite, and very efficient. Jeremy at the main office was also kind, thoughtful, and willing to work with me on an unusual vehicle that even AAA is weird about, even though I pay for the premiere RV service. It just comes down to this: AAA is a faceless national organization that is not honest to the terms of its own contracts. Ridgecrest is an example of real local people who are here to actually serve customers and go above and beyond the call. AAA goes beneath and far short of it. But I'm not here to bash them. Though I will.
I'm here to say these guys were kind, thoughtful, reasonable, affordable, and I highly recommend them.
