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March 2024 by Juraj Bedi
Lockstep Automotive Solutions far exceeded my expectations of their expediency, straightforwardness, and professional yet friendly customer service. I wanted to replace the universal joints on my truck and the owner gave me an accurate and fair quote over the phone, booked my appointment, and got the job done first thing in the morning. Now my truck runs like new. I would highly recommend Lockstep Automotive Solutions.
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February 2024 by Lauren Melzer
We used Lockstep after one of our cars started having transmission issues at pretty low mileage. Luis was able to figure out what the problem was for much cheaper then the dealership wanted to charge and gave advice on how we should proceed. Unfortunately our car had a catastrophic issue and even though it couldn’t be repaired here we will continue to recommend this garage to anyone who needs a mechanic!
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January 2024 by Christine Shockey
Great customer service.
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December 2023 by Hyun Whitman
Although I don't normally write the reviews, I did review a few someplace.But this place has to be written.The owner is really helpful and kind.I had several concerns regarding issues with my vehicle, so I asked him many questions, and he politely responded.Even after everything was fixed, there was still a problem. I went back and explained the circumstances, and he happily attempted to find a solution.There are certain problems that become clear only when you see them in action as in my previous experience.My vehicle was serviced at several locations.I will not reveal these location.I could see those places weren't really honest; they were just in it for the money.Certainly, the price was ridiculous.I looked up costs at other retailers too.In any case, I'm glad I found this place.I am grateful that you have read my evaluation.
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November 2023 by Lola Evans
Would not recommend. First place I ever went to and they “diagnose” your car for 100 dollars but don’t fix the problem. I had a horrible experience here. The people who owned this place before would explain everything to me and tell me price and ask did I want to proceed. This man man me feel rushed, looked at me like I was stupid while explaining what I think is wrong with my Then when i left my car was shaking which it was not doing before hand. Brought it back not even 45 mins later and first thing he saids is I didn’t do anything to it. I went explaining that my car I think was running hot and the AC does not work. So when I leave the shop I expect my car not to run hot and the ac/heat to work. But instead I left with a “diagnosis” of nothing. My system does not work and he told me it was the motor blower. Obviously I want it fixed if I brought it to the mechanic shop. But don’t worry he will take 15 off my next visit if he fixes the motor blower. As if I would go back here. My car sat there for 3 and a half hours for him not to do anything. Then asks if I want a hug because it looks like I need one. I need a hug after me and my son rode together in 40 degree whether this morning and almost froze cause my heater does not work. I work all day and that is my only means of transportation so I wasted my time coming here.
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November 2023 by Napoleon Stevens
If you want a bandage over a problem keep searching! If you’re looking for someone to square the problem away whilst going the extra mile on your vehicle then look no further than Luis at lockstep. He installed lowering springs on my GTI and took care of other suspension issues that would’ve become a problem in the future.
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October 2023 by Newmoe310
HIGHLY recommend this place! Great communication, knowledgeable and responsible priced for the work done. Owner is experienced and knowledgeable about all types of cars. Not to mention if you like cars it’s like a mini car show showing off his skills.
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October 2023 by John Quinnan
Junior solved my problem with a permanent solution that was thousands less than the dealership -My truck was done the same day he got the parts. I highly trust and recommend him and his work. I went in limping and left with my head high running strong in full stride!
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October 2023 by Noah Corrigan
Would recommend to anyone!! He kept me in the loop (my part took a while to arrive to due UAW workers) nearly everyday and gave me updates via the chat which is an awesome way to communicate. Thank you again!Service: Auto maintenance
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September 2023 by Mariona Pazderski
Luis from lockstep is very honest and saved me a lot of time and money! Super thankful I stopped here , next time I have any other issues I will be coming to lockstep!
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September 2023 by Christopher McGarvey
Had a wonderful experience here about two weeks ago. I was visiting Jacksonville from 2 hours away to buy a used 2004 Camry, and needed someone to inspect it to make sure it was in good shape before I signed the dotted line. Luis made sure a day in advance that he could fit me into his schedule and saved me a slot. A straight shooter, he looked everything over, found a couple minor issues that helped me negotiate a few hundred dollars off the sale for needed fixes, and ultimately gave me the peace of mind I needed to buy the car. He knocked off half the price of a standard inspection for me, and he even did a couple extra checks after I was about to leave when I remembered I hadn't asked if the airbags had ever been deployed, and he pulled out his little computer and confirmed they hadn't. Upstanding, wonderful service! Highly recommended. Thanks Luis!Service: Vehicle Inspection
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June 2023 by William Yee
Lockstep Automotive Solutions serviced my 2003 Jeep Wrangler for maintenance and perform major services (oil change, brake fluid, automatic transmission fluid, and differential fluid).I also had AC serviced after having cooling issues. Lockstep Automotive Solutions was able to recharge my AC and make necessary repairs. Great to have your AC tune up with the North Carolina humidity.I did my due diligence to research independent mechanic shops in the Fayetteville and Spring Lake area. This is a great honest mechanic operating a small business and veteran own by Luis.Please don’t go to Harrell’s or dealerships that will try to rip you off as a service member or dependents of a service member.Go to the Lockstep website to get an online quote for service and repair. My repair bill was cheaper than the initial quote. Luis is an owner/operator so be patience for a quote later that day.I wouldn’t hesitate for Lockstep Automotive Solutions and Luis to perform any service foreign or domestic manufacturers. Look no further to finding a mechanic and local business. Lockstep Automotive is your one stop shop.
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June 2023 by Steven Chetcuti
After a lot of research, I finally purchased the AirLift RideControl kit so I could level out my F150 while towing. I had intended to install the kit myself but ran out of time prior to my relocation. Lockstep Automotive Solutions was an authorized retailer/installer listed on the AirLift website. The Lockstep website made communication and scheduling simple. Luis was able to answer all of my questions and squeezed me in on short notice. He installed the kit in a third of the time it would have taken me. He was able to fit the airlifts behind my Husky wheel-well liners without a problem and routed the fill lines through my license plate. The system looks sleek and functions perfectly. Luis is a true professional. His pricing was fair and was exactly as quoted with no surprises. I highly recommend Lockstep Automotive Solutions to anyone in the Ft. Liberty area! It is great to support veteran owned and operated businesses-particularly when they are as stellar as this one!
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June 2023 by henry prevatte
Thank you, Lockstep Automotive, the Air Lift system yall installed, worked great towing my new fifth wheel camper
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May 2023 by Tamra DeAkino
They were fast and accurate. I paid a little more than I am used to paying, but it was worth it. Thanks guys!
