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March 2024 by Castro Giovanni
Absolute worst bank in Moore County. Hours are terrible and wait inside bank is ridiculous. One teller working 10 people standing on line and manager tells me to go use the ATM. Ever since they closed the Pinehurst branch they have gone from bad to worse. Do yourself a favor and bank elsewhere.
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November 2023 by Charles Griewahn
Tried to change my telephone number on my mobile app and the gentleman who was supposed to be helping me said I have to go online. Which I did and it said call which I did and they said I need to go to the bank. I have lost all trust in them since their employees lack the proper training and since I have to go to the bank I plan to close my account just as soon as I have time to go to the there
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September 2023 by Bruce Bryant
I came in to set up an income trust account and received incredible customer service from Tramelle Braxton. She was kind, understanding, empathetic and professional in her service. My concerns and needs became hers and she went above and beyond in making sure my time sensitive banking need was met! Tramelle treated me like she would treat a member of her family. I am so grateful for her commitment to making sure she provided the best customer service possible.
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August 2022 by Chas Showalter
Great people to serve your needs. Wish ATM was still in Pinehurst for convenience. Five mile drive to Southern Pines branch.
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May 2022 by Yvonne Schort (Shorty)
Very friendly and professional ? helpful to a fault. Took care of me in a matter of minutes, easy entry and exit. Handicap ♿ parking available. No hassle for me to pay a bill for my mom. Very passionate personal ? ?
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February 2022 by Jordan E.
Called asking for information before I drove 40 minutes one way. The lady I spoke with was unprofessional and kept wanting to talk over me instead of listening to what I needed. She was unable to help, but took my name and number and told me I would get a call back from someone who could answer my questions. I never received a call back. It was my first and only experience with this location, but it was not very good.
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April 2021 by james miller
Catherine did a great job taking care of my problem.
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March 2021 by Lebron James
Unprofessional needs new staff
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February 2021 by Gary S
Bank of America has awful customer service and high fees, finally closed my last connection with them. They also share you banking info with the gov't, would never trust them with a penny of my money.
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January 2021 by Rusty J.
Not good. I entered and got in line. One of the CSRs walks up to the teller line and takes the teller away to help her with something. I continued to wait. One of the guys in front of me tells the teller that he needs to wire some money. She puts him off and tells him to have a seat and that may be up to an hour's wait or more. A guy behind me asked the CSR as she was walking by about opening an account. She made it sound difficult and basically told him that they didn't have time and call back sometime. When I made it to the teller she didn't really speak, she didn't smile, and she acted irritated. I was happy when I finished and got to leave. I'm glad this isn't my normal branch.
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December 2020 by Joe Cannan
I had a great experience with Catherine in the entire Bank of America team. I closed my account because a woman from Bank of America when I was on the phone was very rude to me. I had to reopen my account 2 days later so I wouldn't go out without money for a month and a half and they were able to get it done. I can't think them enough this is a great location and you have great people working here.
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January 2020 by Tom Ranck
I was very impressed by one of the managers this morning - believe her name was Miss Flick. Very helpful and resolved my problem. Never had any sort of problem in all my years here - 5 stars all the way.
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November 2019 by Jane T.
Business as usual at this Bank of America. Same story - One teller and a line. Small town branch located off the main highway in Southern Pines. You'll find friendly customer service but only one teller working the counter seems to be the best this big bank sees necessary to accommodate the customers. No wonder there are so many other choices for banking. Hopefully soon I will be done complaining about this bottom feeder institution. Goals for 2020. Move on.
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August 2019 by Karen D. Ackwood-James
I drive from maxton to southern pines location I got there at 3:58pm.
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August 2019 by Angie Ontop
Horrible horrible customers service every impatient people I would never go back there again and I'm pulling out my business and personal accounts!!!
