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August 2024 by Deborah Peacock
CVS was a clean and friendly environment
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July 2024 by Tamara Raspberry
Went in today to return 2 Amazon packages. I was greeted by Alison, let me say Alison's tone towards me was very Disrespectful, I had 1 Amazon label but I didn't have tape for the label, Alison Replied to me well these need to be completely wrapped up, I said yes I know it's in a box the box is sealed but the label wasn't tapped, I gave her my second package and told her all Amazon gave me was a QR code it did not need a label, Alison was very Rude, OH NO WE DONT FUE THAT HERE WE DONT DUE QR CODES YOU NEDD TO GO GET A LABEL, I didn't mind not having the label but she was VERY DISRESPECTFUL towards me. But it won't be a next time I can ride a little further out not to be disrespected by a CVS employee. This store won't have to worry about me my family or my friends.
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July 2024 by Kelsey Nichols
Use CVS exclusively for my meds. Normally have to wait which is fine.
Today go in to get allergy meds a little before 6pm on a Friday with pseudoephedrine in it so I had to go to the pharmacy to pick it up, since I knew I had to check out at the pharmacy for that I did my other shopping (7 items) so I could check out all at once and use my coupons.
The pharmacy was busy but not unusually so i asked the teenage girl (Melanie) checking out my allergy meds if she would check out all my items together. She said no because they were busy. Then I had to request to put in my phone number because I had a discount for my meds and she wasn’t going to even give me the option to put in my rewards and was going to charge me the full amount.
I have been there plenty of times when they have been busier than they were today and if she thought having 4 people in line was busy she is in for a rude awakening on a truly busy day.
Normally have a reasonably experience with waiting and the front girls are typically always helpful. If I had 20 items I would have understood. But I had 7 in a basket. That would have taken less than 2 minutes to ring up. This is all after trying to come in yesterday to pick up meds and they were closed up for lunch.
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July 2024 by Lakeshia Hedgepeth
Great staff and pharmacy
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June 2024 by Gabriel Perez
Customer service, shelves stocked , greeted as we enter. Very pleasant to shop managers very helpful and respectful
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May 2024 by Mike Taylor
You can find whatever you need ?
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May 2024 by Andrew Wheeler
If I could leave a zero, I would. Last Thursday morning my Dr. sent over Rx's and one of these being an Albuterol inhaler. I was diagnosed with bronchitis with rattles. I received a text that it was out of stock and would order for me. It's now Sunday afternoon and automated service says it's still out of stock. I tried to speak to a live person in the pharmacy. I stayed on hold for over 15 minutes and finally hung up. My insurance makes me use a "CareMark" pharmacy and which I have to use CVS. I can't imagine anyone using a CVS if they don't have to. I had a similar experience at another CVS where I used to live. I'm going to have to go back to doctor tomorrow because I'm not getting better, which, I probably would have if CVS cared for one's that need a prescription when it's prescribed or at least the next day. They didn't even try to find me one at another location.
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April 2024 by Lisa Johnson
Convenient location
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April 2024 by Liandra Wheeler
This place is super inconsiderate !! I had a prescription ready and needed to hold it for two more days to be able to pick it up and they wouldn’t hold it. The medication was then on back order and I was not able to get it at all !!! They’ve lost my business !!
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March 2024 by CrystAl Thompson
Arrived at 8:55pm last night because that is where Wakemed sent me to get nausea medicine for my 12 year old. They had horrible attitudes (staff and pharmacist) said they had the prescription but couldn't fill it because "it's a whole process" and they close at 9... Unbelievable service!! I called the hospital and had them send it to Walgreens. By the time I got to Walgreens which is literally 2 minutes, they filled the prescription and we had it in FIVE minutes!! Done with CVS pharmacy
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March 2024 by Tasha Lynette
Terrible customer service at the window. They are always having issues every time I visit
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March 2024 by Jose Lopez
The worst pharmacy ever do not waste your time and money on this place ??
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March 2024 by araceli alvarez
Jojo is always makes my day when I stop by. She's always so kind and great at her job.
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February 2024 by Tamar Mitchell
Phone hold times frequently over an hour. So many mistakes with medications and say they are filling something but never do. If my insurance allowed me to use Walgreens, I would never go to this CVS. Horrible customer service! Avoid if you can!
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January 2024 by Tim Costin
If I could give 10 stars I would.We used to use a different CVS pharmacy and they were really horrible. Very unfriendly and not helpful at all.Now that we switched to the one in Smithfield, we couldn't be happier.The first time we used them was to get our vaccinations. All the associates were very friendly. The pharmacist who gave us our shots was a real joy to meet and speak to. She was fantastic.This is what convinced us to switch to them.Now to today. Just after Christmas my wife and I came down with an upper respritory infection. My doctor called in the antibiotic prescription, but he sent it to our old CVS (you know, the one we hate). Well, true to form, they did not process the prescriptions.So, I asked my doctor call the prescription in to our new CVS in Smithfield. After I knew my doctor had called in the prescription, I called the pharmacy.Now, please understand that this was on New Years Eve about 2 hours before they were to close.I spoke to the Pharmacist and explained to him that we were very sick and really needed the meds. I told him I didn't want to be a pain but we would be greatful if we could get them before they close.He was so nice and very sympathetic to our situation. He assured me that our prescriptions would be ready right away.Now that's service I can respect.Every time we've been there all the associates and the pharmacists have been nothing short of outstanding.Thank you, Thank you, Thank you.
