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September 2024 by Vivian Lynch
Went in today for highlights. Explained to the stylist that I wanted a lot of blonde highlights. After showing me a sample I told her it was to dark that I wanted full head of blonde, blonde highlights. I emphasize my desire by telling her beach blonde. Thinking she finally understood what I wanted she proceeded. 2.5 hours later I end up with color that’s some warm brownish tone….not blonde as I had requested. I told her the color was wrong, she did nothing to try and correct her mistake, in fact she over charged me by 45 dollars by tacking on a blow drying fee which I refused to pay so she removed it. (45.00 to blow dry hair??? Are you nuts? I would never pay someone to blow dry my hair) I let the girls up front know I was unhappy with the results to no avail. After I got home I called the customer service number to complain, supposedly they will email later with a compensation. Your hairdresser should listen to what you want and proceed accordingly…not just do whatever they want Addendum: I spoke with Natalie who claimed to be the store manager…she offered me a “glossing” for my hair. I refuse to let Ulta service any of my salon needs. I asked to be refunded my money and she refused. I called customer service the same day my hair was ruined and complained. Natalie tried to tell me I waited 3 weeks…untrue. I put the ball in their court the very afternoon my hair was ruined. This is not an upstanding salon and they refuse to make good on their products. If you value your hair stay away from Ulta salon. I will be calling customer service once again to speak with Kelly who is a supervisor over Natalie. People think they can get away with horrible service, it’s a shame how customers are treated without respect :Adding to my review… After speaking to customer service again Ulta refused to do anything to fix my hair other than add a toner. I told them I would not let them put chemicals on my hair again. Today on September 14th 2024 I received a call with a voicemail mail from Natalie basically telling me their salon could no longer serve my needs….?? as if I would ever go back to Ulta. Don’t flatter yourself Natalie… there are plenty of salons in the area that would be happy to have my business and I’m sure they would listen to what I’m requesting them to do. Your salon has been very unprofessional in my case and I will make sure that anyone asks I will tell them to stay far away from your in store salon.
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September 2024 by Teresa Reichel
Love Ulta people are so friendly and helpful
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August 2024 by Theresa Bricker
The staff is very helpful the variety is okay. When they have clearance items definitely grab them when you can. But, I did feel a little "watched" by the staff as if I was somehow "out of place". I love Ulta and I love the products that they sell, if I go in to shop with my tank top and shorts on and barely any make up, dosent mean I don't have the money to shop there. A little judgy. That wasn't all the staff members that was just most.
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August 2024 by Kimberly Freeman
My favorite vacay Ulta. Everyone says hello. Ready to offer advice or assistance ?. Great selection great parking.
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July 2024 by Karen Cottiers
As a licensed Esthetician, I shop at Ulta all the time, as well as recommend the store to patients and clients. I will never do it again. The manager Kam, in this shallotte store is absolutely unprofessional and rude.
She spoke to me today with the upmost disrespect, as if I was a child and had no idea of the industry.
She was disgusting!
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July 2024 by Summer Bass
Tiffanie is wonderful! So sweet and always makes my brows look amazing!
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July 2024 by Tammy Milam
The girls that work here are so nice and always willing to help me find what I need.
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June 2024 by Jesse Jones
Had exactly what I needed. Thanks
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May 2024 by Heather Stanley
Ulta is amazing. Always has my favorite hair products and the staff are great!
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May 2024 by Heather Keller
Ulta is amazing. Always has my favorite hair products and the staff are great!
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May 2024 by Lara Fowler
Very disappointed in the customer service person with the blue hair telling me the eye liner I wanted was no longer available without checking her facts. I ordered it online at the Murtle Beach store. More than likely won't return to this location.
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April 2024 by Kane Fowler
They don’t sell Jean Paul Galteir Le Male, Dior Savage, 1million, or Jean Paul Galteir Pour Homme. I want them out of business ASAP! #JermyFragrance;)
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April 2024 by Vickie Garris
Dede gave me a wonderful pixie cut that looks professional and modern! She is great at what she does, listens to what you are looking for and she builds on that with her many years of experience to give you a fantastic result! I've finally found my permanent hairdresser.
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April 2024 by Laurie Coy'inscore
Tiffany was amazing today. Went above and beyond to make sure I got the right product so I wouldn't have to travel back for a return. Thanks Tiffany your big smile, great attitude, and willingness to help is very appreciated!
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March 2024 by Linda
I went to Dede for a new short hair style . She did such a beautiful job with color and cut I was absolutely beside myself with how beautiful my hair looked. Not everyone can be a short hair stylist , Dede is the best I have ever been to and sweet as can be to talk to and make you feel comfortable.
