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November 2024 by monique anderson
This is the second time I've come to donate and the people are just sitting around staring at me, no one came to offer assistance. I had to ask if they take donations. This is ridiculous.
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October 2024 by Pablo Zich'e
The customer service lady answered the phone so rude with a disgusting attitude and provided zero help I wish I wouldn't have even gave them a call ??
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September 2024 by Emily Ellis
Helping Hand Mission are such kind and wonderful folks and have a great mission. I try to find local organizations that are directly helping the community for all my donations, rather than the big chains and such, and Helping Hand is one of the only places around Raleigh that takes homewares in good condition like plates and bowls and kitchen appliances. They are always kind and the location is very convenient for dropping things off. I'm shocked at the reviews by people who are so distraught over not being able to treat them like a free trash disposal service. They cannot operate for free and they cannot store an infinite amount of furniture. If they decide they can’t take your furniture, obviously they're not going to haul large items to the dump for you for free, that is an absurd expectation. If you're sure that the furniture is in great shape and shouldn't go to waste at the dump, try calling a second or third place, like Green Chair or Habitat ReStore, or post it on Facebook Marketplace for free if someone picks up. There are options! But don’t berate these kind people who are just trying their best to help folks in our community.
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August 2023 by Bryant Tant
They are the front line against poverty. Giving new things for kids . New AC for Seniors. Your money goes right to work
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November 2022 by lkenya farmer
Horrible Service. Lazy Staff.
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October 2022 by G1 BladderCancer
NEWS FLASH!!! – Homelessness and food insecurity are MESSY, and often times, so are the caring people who try to alleviate it. Why? Because there’s no money, no glory, and no accolades for helping the neediest people. The people who take care of the neediest are not “professionals” with MBAs and law degrees. They aren’t lobbyists, politicians, PR professionals, event organizers, or polished speakers. They the salt of the Earth. Yes, Helping Hand Mission IS dirty, disorganized, jumbled, and frustrating. I’ve been volunteering there on and off for 15+ years, and I am well aware of their shortcomings. BUT, their hearts are in the right place. Sylvia Wiggins, the founder, isn’t lining her pockets with gold, as one person cruelly suggested. They charge for items because they have pay rent, salaries, utilities, insurance, phone bill, and much more. They can’t help people if they get shut down. Yes, they can be rude – especially to people sent there to do mandatory community service. It’s not nice. BUT, they are still helping people, feeding people every day at New Bern House, providing shelter for women and children, and collecting donations for people in need. It’s very easy to be critical of someone who didn’t show up at your door on time, or refused to take certain items – what an inconvenience for you and your busy day!! Sorry to burst your first-world bubble, but they don’t operate for your convenience. Their employees are underpaid, overworked, and under trained. They do the best they can. If you want to effect change, go volunteer to clean up their roach infested place, to organize the jumble of goods in their facility, to answer phones professionally, or to drive around and pick up furniture. Instead of trashing the people who are trying to do good, help them do better. ‘Nuff said.
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August 2022 by Chemika Rhodes
People have to remember this is a shelter not a trash dump. I have only had good experiences with the mission.
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July 2022 by Kristen P.
This place is an absolute joke of human beings who truly don't care to help the community. If I could rate it a 0 I would. Customer service is worse than any company I've ever used and their attitudes are about sky high. DO NOT DONATE TO THEM! go to a place like habitat for humanity where they actually care about helping people. Again, avoid these rude bullies like the Plague! Also they don't go in your house with booties on. I don't allow shoes in my house due to white carpet. I'm shocked these people can get a paycheck.
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August 2021 by Lee Andrew Fenner Sr.
THE ONLY AGENCY OF IT'S KIND SERVING THE LESS FORTUNATE IN WAKE COUNTY, NORTH CAROLINA
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August 2021 by Sabrina Avent
Why isn’t there a voicemail setup? After a few phone calls and then finally an email, I was contacted back. I was told my items could be picked up yesterday and was asked if I had any photos of the furniture ( I have 3 tables and 2 dressers). I only had photos of the tables but was quickly informed someone will come to my place at 3:30 and was asked for my address. I said that I forgot to include my apartment number and then suddenly the phone call was disconnected. 3:30 rolls around and no one showed up. I sent another email but received no response and of course the phone just rings and rings. It is very rude to hang up the phone on someone who is willing to donate even if they do live in an apartment building
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August 2021 by Charles Austin
This place is the worst!!went to do community service here and she talked to me like a dog..the gossip that came out her mouth about the community was mind blowing,the gang members that hangs around her are disrespectful..and she sells everything..everything is donated to her, and she sells it to the less fortunate people..wow!! Such a good way of using the community for personal gain!! The place has rats and bed bugs there,the building need to be moved farther from down town Raleigh..if Raleigh is going to clean up the city,it needs to start at the helping hand mission building on rockQuarry road location!!! Unbelievable!!
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July 2021 by Herman Thio
I donated window AC and fan units. They were appreciative, nice and respectful. The owner said that some families will be very happy to get and use them. I thought that Helping Hand Mission has a very good heart for serving the community and the people who donate items.
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July 2021 by Paula Judd
This place is a blessing from God. I first came to the Helping Hand Mission about 35 years ago when I was a young mother expecting my 4th child. That's where I met Ms. Sylvia. I didn't have much money, but needed to buy some baby clothes. Ms Sylvia started getting sets of clothes and tshirts, blankets and all kinds of baby items together. I told her that I couldn't get but so much because I only had a few dollars. She told me not to worry about it and gave me a whole big bag of baby items. She even told me to come back after the baby was born and she would get more things for me. This woman was a blessing from Jesus. I was blessed by her more abundantly. Thank you Jesus.. She also never forgot my name. I will always support the mission and her work. She has helped me with furniture, shelter and many other things while my children were little. When I had no family that cared, Ms. Sylvia was my family. I love you Ms. Sylvia. Thanks for being a blessing to me and my ch. Btw, that baby grew up to be a registered nurse.
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July 2021 by Brian C.
I love donating to this mission center. The people are very helpful and accommodating and I believe that they take the things I donate to help others less fortunate in the community. I try and donate as much as possible to help others. I believe that they help me to help others. :) God bless these wonderful people.
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February 2021 by Lady V
I'm a long time customer along with my now adult children. After my divorce I went to Helping Hand Mission and bought a house full of all I needed at a very good reasonable price. (Whether on too of their head or not).My now three Adult children have over the years g9tten their own place and when they need furniture,this is normally where they go. As my family grows with Grand children,this place has blessed my family with nice items I purchased. Yes I've experienced some unpleasant customer service a few times but so have I at Walmart or any other place but I go get what I want and life goes on. I pray the mission to help others continue and any issues be addressed to make a great shopping experience to All.
