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October 2023
Avoid renting a car at AVIS Raleigh at all cost! You may have reserved a car but it will still take you nearly 2 hours to get it. Staff moves very slowly and very few seem competent. Called customer service and their response, “well, you’ll just have to wait.” Never again.
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October 2022
Waited on line for my car for 3 HOURS. Worst experience picking up a reserved rental car. I definitely will not be returning to Avis here due to the amount of inconvenience by the time I arrived to my destination I was was completely exhausted. I don't know what happened but this was truly a bad experience.
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September 2022
What is the point of having a booth for "Preferred Members" when there is no one at the booth, during one of the busiest arrival times at RDU. 5 arrivals from Southwest Airlines alone. People out the door and down the sidewalk. At midnight, the line was out the door. I think it's time to find a new rental car agency.
