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October 2023 by Athie Livas
The manager at the FedEx counter was horrible. One of the least reasonable people I've ever dealt with. Avoid at all costs - they should be ashamed.
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October 2023 by Madison Hawkins
Won’t be using this pharmacy again. I gave them my scripts at 7 pm on Friday night. They said they’d have them ready by tomorrow. Was tracking it on the app and said it should be ready by 11 am. When it wasn’t, I called and asked how long it might be. They said about 12:30-1 pm, which was fine with me, but they also said I only had 3 scripts due when I actually had 4. They said they never got it (when I very clearly remember giving it to them the night before). After another call back they said they found it and apologized. I waited until 1 pm, but the app said they still weren’t ready. I probably should’ve called at this point but I just went off the app. According to the app, they weren’t ready until about 4:30 pm. They didn’t even call me when they were ready like they said they would, I had to see it for myself on the app. I had just gotten discharged from the hospital the day before and some of these were new meds that I had just started, including antibiotics for strep throat. I went an entire day without my new meds because they couldn’t communicate with me on when they were ready. I’m not even sure when they were actually ready. Yes, I know I should’ve called but I didn’t want to bother them. It shouldn’t be on me to have to call multiple times about my medications. I never use Walgreens, I use a mail order pharmacy through my insurance but I needed my new meds right away. I usually get them from cvs if I have to go to a physical location. If I had known there was a cvs in red springs 15 minutes away beforehand, I would’ve gone there. Pharmacist or whoever it was I spoke to was nice and communicated with me when I called, but other than that I’m disappointed and frustrated with my experience with them. They should be taking people’s medications that they need to function more seriously. Go somewhere else if you can.
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September 2023 by Beth Oxendine
If I could give a ZERO rating i definitely would. NEVER answer the phone. Had my childs per script sent in. 24hrs and still not filled. My baby is sick 9months old and needs this medicine. WORSE PHARMACY EVER. Not to mention when you go inside you’ll stand there for 20minutes or more before they acknowledge you. Also laughing and talking but can acknowledge your customers? Can’t fill a prescription after having it sent over 24hrs. WOW. SHUT THIS PLACE DOWN. Staff walk like they’re 90yrs old.
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August 2023 by Ranada Hammonds
Walgreens in Pembroke NC is ok it wouldn't be my go to pharmacy I don't know how they are still open the staff is Rude, they never have ya meds in stock they tell you ol they are ready you get there they DNT be ready then they turn around tell ya ol you can't get them until another week......BUT WHEN IT COMES TO GETTING PICS MADE IN STORE OR OFF LINE THEY ARE THE BEST AROUND.....
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July 2023 by Makenzie Mintah
Terrible pharmacy and pharmacists . Piss poor customer service and minimal explanations on pertinent prescription information. Not sure if they have minimal cognitive functions or lack proper communication skills. They offer no problem solving solutions. If something is unavailable they will just say “we don’t got it” and you’ll have to make your own pharmaceutical based inquiries, even though you’re not the pharmacist. The pharmacy manager or on call pharmacist will sit on her lazy a** and not feel the need to speak to customers when requested to answer valid questions regarding her, her staff’s customers service and their inventory. I would give them 0 stars if I had the option .
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December 2022 by MI
Do not come here. We are in need of our medications and this pharmacy do not fill them it take DAYS to fill them. They are very slow and you have to go thru hell to get your prescriptions filled. This is the worse pharmacy ever.
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October 2022 by Crystal Oxendine
I wouldn't even give them one star but I had to leave something. Their pharmacy sucks.Pembroke pharmacy is very rude and unprofessional and they need to get a whole new staff in the pharmacy.
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September 2022 by Annette Campbell
As of today, I will be changing pharmacies after being a loyal customer since they opened and prior with Kerr Drugs. What has happened to the customer service. Extremely slow and don't care to speed up at all. My doctor sent my prescriptions 3 separate times daily and they still had the nerve to say my prescription wasn't called in. So sad...
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August 2022 by Annette Hunt
As of today, I will be changing pharmacies after being a loyal customer since they opened and prior with Kerr Drugs. What has happened to the customer service. Extremely slow and don't care to speed up at all. My doctor sent my prescriptions 3 separate times daily and they still had the nerve to say my prescription wasn't called in. So sad...
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August 2022 by Sherrie Harris
Extremely unprofessional and not helpful. Would not recommend to anyone!
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August 2022 by Sheree
Slow, take forever to get service at pharmacy
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May 2022 by TEE E
All employees are rude. My truck was too tall for the drive through so I had to come inside for covid test. I was turned away even though this was for event purposes and I showed no symptoms at all. After waiting for over 30 minutes in line. Ridiculous.
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January 2022 by Tyson E
All employees are rude. My truck was too tall for the drive through so I had to come inside for covid test. I was turned away even though this was for event purposes and I showed no symptoms at all. After waiting for over 30 minutes in line. Ridiculous.
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January 2022 by Debbie Finch
I have worked 37 years as a Certified Pharmacy Technician. I’ve never seen a more incompetent bunch of folks in all my years of experience. From the script sent as of January 7 and not being recognized as such. Then to the needles and insulin taking over 2 hours to be filled. Unbelievable!
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January 2022 by Buffy Oxendine
The lady's in the pharmacy are very rude. The need to stay home with there attitudes. I will not go there no more for nothing. I called headquarters on them..
