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September 2024 by A Raina
This location denied seeing my 80 year old father because he was 10 minutes late for his schedule appointment. He was late for his appointment because of bad weather, heavy rain and bad driving condition. This place has no care for their patient’s time, so we will not give them any business, now they lost 3 customers from our household. Stay away from them!
PS: this location deserve 0 star but google won’t let me post until I select minimum 1 star.
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September 2024 by Steve
I just wanted to thank the staff at MyEyeDr. In Morrisville, NC for making, what is normally a frustrating process, a very stress-free experience. Dr. Vachhani is knowledgeable, kind, and explains every step of her examination so you have an informed understanding. Miss Serena was equally knowledgeable and helpful when the time came to pick out frames, and have them fitted. Shouts out, also, to the friendly receptionist and the young man that did my preliminary intake for the Dr. I recommend this location to anyone with any eye care needs. Thank y'all again!! See you soon!!
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August 2024 by yogesh pandit
Best place to go for eye exam and get glasses right under one roof.
Doctors are highly educated and give good advice.
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July 2024 by Jim Ireland
If I could give fewer stars I would. Two years ago when I went I was double charged for my new glasses and it took 6 months and many trips to get this resolved through their corporate accounting. Last year I asked them to put my new lenses in my old frames. Then they told me they broke my frames. When I asked for the old frames back they had thrown them away and made me buy new frames. The old frames were virtually new and without defect. This year I went to buy prescription sun glasses. They told me I needed to upgrade my prescription and made me make an appointment for an eye exam. So I did only to be called today saying that I needed a different kind of appointment… three strikes… you’re out!
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July 2024 by mark yandian
I have had it with these people and have had many problems over the years with different things. But the straw that broke the camels back was just yesterday when i recieved a text message from them confirming an eye exam appointment I made a month ago with the wrong date and time!! I called them to explain this and they wouldn’t go good onthe date that was previous set and told me i would have to wait another 3 weeks to reschedule. my eys are hurting and im squinting through my glasses and i need a new prescription to rectify this problem. these people do not care about me at all!!!! I then read the reviews and decided to look elsewhere for help. TERRIBLE PEOPLE, TERRIBLE COMPANY!!!
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February 2024 by mj coppola
All very nice, great experience highly recommend.
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January 2024 by Dani Blackwell, '22, MPA
Horrible experience ordering! The lady in the black sweater and silver hair who decided her commission and upcharging was more important than good customer service. She quoted me $258 price for frames that were fully covered by my insurance! When I asked her for a price break down, she became rude! She spoke condescendingly trying to convince me that my daughter won’t be able to see or read without all of the padded extras was absurd! Lady! If her prescription isn’t enough for her to see and read, then maybe you should be the doctor! Telling my daughter her name was the same as her dog’s wasn’t a good conversation starter either!I give a superstar for the receptionist!! Beautiful. A star for the great selection and frame prices! My baby picked out a cute pair right away! The Doctor and exam gets a star! Superb! But I’ll never go back because of that horrible lady!No, I have not received an apology yet!Yes, I purchased the same glasses at MrEyeDr in Chapel Hill for $135.Best advice. Go to the Chapel Hill branch instead.
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January 2024 by Stephanie Padrick
Excellent customer service, friendly & knowledgeable staff and skilled practitioners. I see Dr. Reeves and she is absolutely wonderful! I highly recommend her and this office.
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December 2023 by Srikanth L
I love how nice the eye doctor is.
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December 2023 by Trish Fredritz
It was my first time needing and getting glasses, so I was a bit nervous. All of the staff was wonderful. They make sure you're well taken care of from the moment you walk in with the wonderful receptionist to the doctor to the ladies helping me pick out frames and making sure they fit well when the finished glasses come in.Never once was I treated differently because I have Medicaid. In fact, despite this office no longer taking my Medicaid and my prescription being from more than a year ago but not long enough ago to get a new exam and glasses somewhere else, she helped both of us out tremendously by adjusting the prescription to allow for us to replace our broken glasses. She had no obligation to help us out, no one from that office did. There was no benefit to them for helping us fix our broken eye glasses situation...none at all, but she went out of her way to make sure we could resolve it anyways. She is top notch and has always been kind and polite every time we have been in that office.Our only complaint would be that we can't continue to go there for our eye exams and glasses in the future because they no longer take our insurance, but that isn't anything that the wonderful people in that office have control over.In addition, we have never seen anyone in the office treat anyone else any differently than we were. We've only witnessed the same 5 star ⭐⭐⭐⭐⭐ service being provided to all who come through their door.Thanks to all of you for everything! We appreciate you so much! Keep up the awesome work!
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December 2023 by Public Ok
giving one star is too much. I am in the waiting area while typing this review . I am in the exam room for last 45 min. I went in the front 3 times alreday and all I hear is ildr. is checking other patient. i asked them if Dr. is checking other patient thst why are you guys keep taking appointment. the answer was eveyone wants to see them. yeah sure but we can't spend 1:30 min for the process for just simple eye exam. when the appointment was taken 4 weeks ago .. stay away from this place..eveone whose saying about staff is true in this review.. I read all the review while seating on the exam room for 45 min.. this place is a joke .. intern used and no accounting at all.
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October 2023 by Krista Milberg _ Staff - MillsParkES
Today was my first appointment at this location, and I was impressed! From the helpful and friendly receptionist, to the techs, to the assistance with choosing new glasses- it was such an easy process. Dr. Reeves was great as well.Everyone was very helpful and kind. Thank you!
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October 2023 by Alex Deem
First red flag was their absolute insistence on eye drops. No good eye health place pushes eye drops this hard. I spoke to four different employees and every single one asked if I had dry eyes. Insane.Asked if they could put my new lenses in my old frames, as I was told my frames were discontinued (I have since checked, they are still made) but that they could get my lenses in just fine. After 3 attempts at "flipping" the lenses (how many tries does it take to put lenses in the right way???) They had absolutely mangled my frames to the point the arms bow out 20 degrees. Trying to wear these would ruin my eyes as they try to constantly adjust for how much the frames now can shift about.And after all that, looking over my glasses in my car, it slices my thumb open because whoever ground the lens edges down apparently did so with a rock while drunk, because there was a huge and sharp furl around the bottom of each lens.Absolutely insane this place is still open. 1/5, only because the two women who tried to adjust my glasses were cordial and competent. I hope they can find work at someplace less wack.
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October 2023 by The Karen
Warning: Do not go!!! Receptionist (older lady) was rude and condescending. ***They will profile you as you walk in the door*** if you have Medicaid they will make you feel like trash before you leave.
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October 2023 by Savannah S.
Had a good visit with the O.D! But you all have GOT to be more transparent with your pricing. I walked in being told that I would have a $40 co pay, and left with a $164 bill after insurance was taken into account for a contact lense fitting (I've worn contacts my entire life) and pictures of my eyes. I wouldn't have minded if I was told up front, but I wasn't and definitely left feeling salty. I don't think people should have to beg for their prices in healthcare, and I think this culture needs to stop. It definitely doesn't want to make you purchase contacts or eyeglasses from the location, just leaves you feeling bamboozled and dumb.
