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February 2024 by Tamnika Mayfield
Excellent Customer Service
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February 2024 by Mandalay Cooper
Marshal was so sweet and friendly while I was checking the truck out. And when dropping off in the evening the staff was also kind and welcoming.
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January 2024 by KAM S.
The Representative who waited on me was very nice and helpful.
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January 2024 by Rob Mouat
People are helpful and friendly. Equipment was ready and as expected. I use these guys all the time for daily truck/van rentals.
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January 2024 by Leslie Blount
I checked online before even making a reservation or calling to rent a truck. I ended up just doing a live chat, my question was if a family member could pay at one location & I pick up at another. The answer was no but my mom could reserve & pay over the phone & I could go to my nearest location to pick up. Ok so she called & took care of her part at 9:59am. The person she spoke with set the reservation to 10am. Right around the time I arrived to the location I received a message informing me that my reservation was cancelled. I then called & was told that, that happened cause I was late for pick up.No one ever let us know that, that would happen. The lady I spoke with said that she would try to resend the reservation basically "uncancel" it. Got that taken care of i walked right inside and had to wait 10-15 minutes (maybe even longer) The lady finally came to the front desk & did apologize, said they were short help. She eventually found the reservation but had to give her all the info to enter it again. Just to be told I had to pay (which was suppose to be done already). When I mentioned that, she said she didn't have access to see the full card number not only that but then she said she would have to physically see the card be swiped as well & it couldn't be paid over the phone. I only had a very short window to get my entire 2 bedroom trailer's contents moved & into storage. I only had a few hours left. Then I Called my mom told her the issue, & she ended up calling the 1-800 number yet again. Finally mom called me back 30-45 minutes later with the only resolution being for her to drive over an hour away to pay & complete the rental. With time not on my side & no other options I asked mom to wait so I could see if anything else would work. I got online and made a reservation at a different location. Everything started out great, never saw anything saying I had to have a credit card for the rental, in fact the only thing I ever saw was that you needed a credit card for pick up trucks, & van rentals. I arrived at this location and started the pick up process online. Then after going through almost the entire process got to the end & then was told about the CC, I did another live chat just to find out if I had to pay with CC or if I could just pay cash. Nope Can't pay cash only card, had to go 10-15 mins away to put money on my card just to drive 10-15 mins back to the location. All just to find out that they didn't need to physically swipe the card at this location. Finally got to the end & Finished out the online pick up just to have to go inside to be let in the gate,then back out to find the truck.......then lord & behold had to go back inside yet again for the keys. What's the point in having an online pickup option if you have to go inside anyway??? At least when going in intially, it wouldn't have to happen but once well twice in my situation. I'm sure the process would've been a lot faster as well. Ok finally got everything finished, & was in the u-haul trying to leave the parking lot just to get to the gate to find that I have to go back inside yet again so I could exit the gate. I left my house at 10:30 that morning to go to u-haul & pick up the truck, I didn't return back home with the U-Haul rental until 2:30-3:00 that afternoon. My entire day was completely wasted & I ended up loosing half my belongings anyway due to lack of time available to pack & move. I've had plenty of bad experiences with U-Haul, but also have had plenty of "ok" or decent enough experiences. But I've never experienced anything like this. After the rental was returned and probably around 7 days later I get a notification informing me that U-Haul tried to charge my card the full amount again. Not sure what that was about or even if it was just a mistake all together. But one thing I am 100% sure of is I will never call upon u-haul for my rental needs ever again. There are actua
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January 2024 by Beauty Fad
Great customer service
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December 2023 by Alex Portillo
Good customer service
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December 2023 by Robert
FOLKS if YOU get YOUR feelings hurt easy STOP reading NOW!!! Just speaking truth!! Money pit if you can get someone to answer the phone instead of someone else in China or some other foreign country that can't get there head outta the A$% and listen and talk ENGLISH might get somewhere. Good luck I tried 2x they won't get a 3rd OUT! OF MY PARK!
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November 2023 by Harvey Rison
Great customer service provided by the staff, they were very helpful.
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November 2023 by San Kitt
The staff was nice, knowledgeable and professional. Thank you
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November 2023 by Lauren
I had the misfortune of dealing with a U-Haul dealer where the woman named Brandy's attitude was absolutely atrocious. She mentioned she needed a emergency contact for when “ we ended up upside down in a ditch” Not only did she refuse to assist in moving a trailer that was blocking the one I needed, but she callously suggested I lift the trailer myself, despite my recent back surgery. When I explained my physical limitations, her response was simply, “'That's your problem”' Terrible customer service and a complete lack of empathy from Brandy make this place one to avoid at all costs.
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October 2023 by Harry K
Great place if you don't like Ryder or Penske truck rentals. ?
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October 2023 by Ramin Baghaie
Awesome folks behind the counter, the equipment was clea and ready and they were most helpful. Highly recommend them.
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October 2023 by Phil M (Race City Retro)
Top notch location, had to rent a car trailer to pick up a car in PA. Gave me a great trailer that had no issues on the long trip there and back. People were friendly and made the whole process smooth as silk.
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September 2023 by Ricardo Zegarra
The location is great, but trying to do the check in with the app is a complete waste of time. After taking a selfie, taking a picture of the front and back of my license I had to wait 8 minutes to get “approval” on the app. Then I walked 13 minutes to locate the truck only to find out the key was not there. So I had to walk back to the office (2 minutes) then wait in line to speak with the clerk, another 3 minutes). Then walk back to the truck to find out the equipment I ordered (dolly and blankets) were not inside, so I had to drive to the front, wait in line for another 4 minutes to request what I had ordered. I’ve picked up trucks before and the front desk take about 10 minutes to get it done and get my truck. The app needs much more improvement for it to really make the process efficient.Next time I will go back and speak with the clerks at the front, I spoke with Marshal when I picked the truck and he was super nice and efficient, he was already getting people on their truck by the time I was getting “approved” on the app.
