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February 2024 by 1 1
I’m so grateful for your work you have no idea. Please don’t ever change, we need car care like this. Thank you again for your talent unmatched and professionalism.❤️
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February 2024 by Georgianna Durant
Professional staff and always friendly and go the extra mile to satisfy customers!Thank you for wonderful service!Services: Air & cabin filter replacement
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February 2024 by Paul Alfieri Singer Songwriter
Extremely friendly staff and kept me informed the whole timeService: Oil change
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February 2024 by Michael Adkins
Most unprofessional experience. Manager was very aggressive after confronted about damage to our vehicle. Told me she was going to call the cops for fraud because I wanted to know how this damaged could have been caused. Had to replace two rotors three times in three years with this company. Would not recommend in the slightest.
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December 2023 by LLP JohnnyBars YTF
I paid 1870 bucks to have something fixed on my car and all they did was turn my check engine light off. I still have issues with my car. And I was told that I wouldn't have issues with my car.
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December 2023 by W Brown
The receptionist up front were nice and the work was good. My only issue is the wait time. I had a 4 o clock oil change appointment and my vehicle was not pulled into the bay until 4:50pm. My total wait time was one hour and forty minutes, which was better than my last experience there when I waited 3 hours total WITH an appointment.
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December 2023 by Kelly Russell
The service team did an amazing job with installing my 360 camera. No wires showing and all of the interior panels were securely back in place. I was very pleased.
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December 2023 by Kimberly Allen
Went in bc i had a flat tire & asked them to check the car over they gave me an estimate for over 2k. Tried to say I needed work on car that had just been done a month prior based off mileage. They didn’t even take time to look at belts or spark plugs but wrote that I needed them along with several other things. I won’t take my car back here.
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November 2023 by Alice Clarke
Very happy with our first time visit! Got an appt right away, took us in as soon as we got there, work completed in about an hour…. Had to have Muffler welded and reattached. Price was reasonable. Carol was awesome and Preston did a good job and was super nice.Service: Auto exhaust system repair
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November 2023 by Julie F
Carol is the best service advisor and is always able to get me in for repairs, even on short notice. They quickly confirmed that my brakes were in great shape and that the repair I dreaded would not be needed. The replacement of two tires and alignment was far less than I was assuming I'd be paying and it was such a relief when I found out. My car was in and out in a day and it drives so much better.Service: Tires
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November 2023 by Joe Dyttmer
They changed the oil. Which was why I went there.However, they performed some “inspection “ and then came back with about $2500 worth of “repairs” that have already been previously done.The icing on the cake was I needed some air in the tire because the low pressure warning light was on on the dash. However when they told me my vehicle was done, they did not put the appropriate air in the tires, the light was still on.Overall; oil change was fine. Will definitely not return to this Meineke, if I even decide to go back to any Meineke again.Service: Oil change
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November 2023 by Brianna Nicole Goins
Hands down excellent customer service experience, my Service Advisor Kari Wildgoose and the Service Manager Carol Kowalski was amazing had me in and out in no time! Kept me informed and price was very reasonable! Highly recommend this shop and definitely will be a returning customer myself!Service: Tires
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September 2023 by Jesse W
Avoid this place - they will break your vehicle. This location has cost me thousands for what were supposed to be simple repairs. Roughly last winter I took my vehicle in for an alternator/wiring repair and, before that, brake work (more on this below).After the alternator work, when I went for pickup, the vehicle was dead on arrival. They insisted it was only a dead battery and tried to get me to take it after they recharged it. They put the charged battery in, it cranked once, dead again. This was when I found out that this location didn't even have a head tech because they all quit, the previous manager had been fired, and all the work was being done by guys who looked like teenagers who paid more attention to the soccer game on the shop TV than their jobs. So it was towed to a licensed Chrysler shop (Lake Norman Chrysler).Turned out Meineke's jerry rigged electrical work burned out the computer, the new alternator and battery, the wiring, as well as several sensors. It all had to be redone by a Chrysler tech who called the work a rolling fire hazard. Meineke even rigged some of the fuses because they couldn't figure them out. When the Chrysler tech called this location to figure out what work was done and why they did what they did, they were yelled at and accused of "trying to ruin the business".I had to rent a vehicle for months. I went through BBB with my issues because the owner refused to speak to me and the manager had no resolution. Between Chrysler repairing Meineke's work and rental cars I've probably spent over $3000. Meineke just does not care.Now, almost a year and only 5k miles later, brake and wheel sensor issues. Was told by my current mechanic that whoever last installed my brakes (meineke) not only installed them incorrectly, but banged up the wheel speed sensors which caused my ABS and traction control to shut down. Another $400 down the drain.I have to take some responsibility because I should have never returned after the initial brake work because, get this, they forgot to hook the parking brake back up and I had to return the next day. What was I thinking letting them touch my vehicle again? This is the kind of business you hear about on news segments about nightmare mechanics. Avoid it like the plague.
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September 2023 by Lew Davis
Yesterday was my second time at the Mooresville location, and again I was very much impressed with their professionalism and punctuality. My car was taken in five minutes after I arrived and the problem was solved twenty minutes later. Does not get any better than that. I would certainly use their services again if my car has an issue. Also, they were extremely nice.Service: Exhaust
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September 2023 by Satara Leazer
I took my vehicle to Meineke this past Saturday (8.19.23) for a broken rear view mirror. I arrived 30 minutes before closing (which I know..I know...by this time everyone is ready to go, but I had just got off work myself and needed this fixed badly).The technician who looked at my vehicle had it for about 5 minutes then told the ladies to let me know that I had to purchase a new one. Not news I wanted to hear of course and definitely not a price I liked considering the mirror wasn't that badly broken, it was just one part that wouldn't pop into place.The two ladies (I truly hate I didn't get y'all names) who worked up front stayed 30 minutes after closing with me and got my mirror fixed!!!Thanks so much ladies! You two truly are the best and definitely made my day so much better!!
