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December 2023 by Anna Harden
Katelyn is amazing! My fiancé and I went in the store yesterday just to buy a ring and Katelyn was so so helpful! She is extremely knowledgeable, patient, kind, and very helpful. Hands down the best experience I've had at a jewelry store, because of her. She helped us put together the perfect ring with a large center stone Diamond and enhancer. She created the most beautiful ring I've ever seen and I am SO excited and beyond grateful for her help. Buying a ring is such a special time, and she made it exactly that, a special memory. I am getting married in two weeks and need the ring resized. She said it'll be ready well before then I am SO excited to get it back and see it on my finger ?I highly recommend this store and Katelyn. Thank you so much!
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December 2023 by Greg Martin
Just wanted to give sales associate Katelyn a major shoutout! Our visit to the Mooresville NC Kay Jewelers was phenomenal. Not only was she super helpful with product suggestions, but she knows her stuff re: financing, etc.Thank you Katelyn for everything!! We will be back for more bling!
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December 2023 by Robin Christian
MY FAVORITE STORE and I LOVE THE STAFF THANKS TO ERICA FOR ALWAYS BEING HELPFUL AND FRIENDLY. FOR BEING PATIENT WITH ME TO DECIDE WHAT I WANT THIS TIME.GREAT PLACE I JUST CANT SAY ENOUGH HOW MUCH APPRECIATE EVERYONE THERE
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December 2023 by Mar-Shaun Edwards
Very helpful and found us exactly what we were looking for in our wedding ring.
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October 2023 by CyclonicNinja
Sara was a pleasure to work with and very helpful! Great experience
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October 2023 by Theresa Sugleris
We went to the Mooresville location looking for an anniversary ring. Sara was extremely helpful and courteous. She explained about the rings I was selecting and the details that were included in the protection plan. She was patient with me as I was a little indecisive. I will definitely recommend this location and I will return for any other jewelry purchases or repair needs.
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October 2023 by P Bell
Katelyn at Kay Jewelers in Mooresville provides a great shopping experience when looking for a gift for that special person in your life. She answers all questions and concerns. She is patient and not pushy. She is the person to ask for when you need that personal touch.
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September 2023 by Joanne Patterson
Hi...I purchased a men's bracelet on Thursday, 24th. The salesman totaled up the sale and added the protection plan without first asking me if I wanted it. When I questioned the total amount due, is when he said that he added the protection plan and gave it to me for a discounted rate of $30. To add to insult, when I looked at my receipt, it read $54.99 for this plan. Not only did he take it upon himself to add it without my permission or least to promote it and to let me decide, he lied about the amount he charged for this plan. I have shopped at this store for years and love the customer service, but this has left a sour taste in my mouth. Enjoy your day.
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August 2023 by Vanessa Gilman
Had the best experience here thanks to Myah!! We had gone to a locally owned ring store (JoM) and were pretty disappointed, it felt like a scene out of Pretty Woman. Didn’t even try to sell us anything, assumed customizing would be out of our budget, and told us they couldn’t even get us a quote on just a loose gem until almost a week later. So the next day we went into Kay and Myah was like my personal hype woman!! She made the experience so comfortable and fun and helped us pick out my dream ring set and figure out how to customize the way I wanted after trying on a million things, and she was soo patient. Her energy made me want to lock in the ring on the spot, not because I felt pressured but because I felt comfortable and confident. (Also discovered that Kay’s lifetime warranty is awesome, worth buying through the chain for. But ask for Shamyah!!)
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July 2023 by Ashley
Only uses the electronic "diamond" tester which will flag lab grown diamonds as mossianite when it isn't mossianite and a HTHP diamond. Then they won't do any work on anything that isn't a "diamond". So pretty much useless. I suggest definitely keeping to small business jewers that know what they are doing.
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May 2023 by Donna Sullivan
I love my 5.0ct. tennis bracelet. Thank you for the amazing service, Erica! I amvery pleased with the option in diamonds that you help me choose.
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January 2023 by Deana Trenchard
Went looking for a sturdy chain to hold a very special charm. Rain spent time making sure I found exactly what I needed. Even helped me get it on the chain. Very grateful for the time he spent.
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September 2022 by Cesar A Alzate
Absolutely, great service.
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January 2022 by Austin C
They attempted to lie about the lifetime warranty I purchased two times. They tried to say that I did not purchase the warranty and when I worked with customer service to provide proof, they claimed that what they were charging was just for resizing and not the repair. I was told that I would receive a refund when I returned. They then tried to say that I did not have the warranty again. All money was eventually returned but it was absolutely dishonest.
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January 2022 by DUSTY Williams
Always pleased with the staff this is the only place I buy jewelry