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June 2024 by Chris Ziegler
Customer service in the drive thru is AWFUL!!! I specifically said that I wanted to cash two small checks. I was in the second lane, which proved to be a huge mistake. Someone from the front finally came to take care of my transaction, after I had waited and waited. They did not bother to confirm what I needed, and obviously, the drive thru teller did not listen. I said that I wanted to cash the checks. They proceeded, without my knowledge, to deposit them. I knew something was wrong because it was taking way too long to simply cash two small checks. If I had wanted to deposit the checks, I would have included a deposit slip or my husband would have simply done it himself on his phone. I was then told I could not simply have my money. That was THE BANK'S MISTAKE, and I was told I could not have my money back. This disaster also made me late getting back to work from lunch. If you do not have enough qualified staff to run two lines in the drive thru, DON'T!!! I would rather drive to a branch in Matthews than to deal with the Monroe location again. Now, I have to make a trip to the ATM to withdraw my money that I did not ask to be deposited!
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January 2024 by Marcie Belk
When someone is specific about where their money needs to go, as a teller, you should listen. 12/29 the teller who was at the drive thru wanted to help with the back up of people inside but in his haste put my rent deposit in the wrong account which has had disastrous effects. The lack of attention to people’s livelihood is astounding. I know it can get busy but mistakes like this have huge effects on the lives of your customers.
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December 2023 by Elchin Murad
I went to this branch for the second time to open a new account for my 13-year-old son. Ms. Nazarena Campos assisted me in opening a checking account on the same day and set up all the processes online through the phone. I appreciate her help in completing everything on the same day.
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December 2023 by Robin H
Why does this bank think they don't have to answer the phone?? I live far from the bank and need to cash a large check. Wanted to verify they would have the funds so I don't have to waste an hour driving. I have been calling for two hours. I am assuming they just leave the ringer off.
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November 2023 by Dave Morgan
Only one teller!!!
Not good for a bank…
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September 2023 by Robby P
By far the worst Wells Fargo branch and worst bank manager
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July 2023 by Barry Samuel
ATM is always down.
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August 2022 by Husein Kamolov (El Bkeeper)
I came here on Monday morning time and to my surprise there is only 1 teller is working, on Monday, Carl. In a quick second there were plenty of people lined up behind me and all of them including me were waiting more than 15-20 minutes for their turn.Once I asked the manager why there is only 1 teller working to which she said that other teller got off, lol. That’s so unprofessional for this kinda bank, so frustrating. Never gonna come back here again.
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July 2022 by My Name My Last Name
I have to express my Gratitude to PAM. for the efforts that she put, opening a Business Account for me. THANKS!! If you own a Business, Stop by this place and open an Account
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July 2022 by Luis Hernandez
Slow as turtles like every single one
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July 2022 by Mikki Daniels
Looks like not enough bankers work when I walked in, but I got service kindly what I needed.
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July 2022 by Kathy moehring
Absolutely all over the place, customer service is horrendous and the drive up "rules" change every week.
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July 2022 by Husein Kamolov
I came here on Monday morning time and to my surprise there is only 1 teller is working, on Monday, Carl. In a quick second there were plenty of people lined up behind me and all of them including me were waiting more than 15-20 minutes for their turn.Once I asked the manager why there is only 1 teller working to which she said that other teller got off, lol. That’s so unprofessional for this kinda bank, so frustrating. Never gonna come back here again.
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May 2022 by Fast F.
This used to be decent branch. Not anymore. It started going downhill the minute they closed the Charlotte Avenue branch, and we only had the option of the Dickerson branch. I understand the difficulties that COVID has cause, but come on. Over the past year they have been utilizing no more than 3 tellers max. Keep in mind that this is the Only Branch in Monroe. If you need to go to this branch on a Friday, prepare yourself for a minimum 30 minute wait. They usually have 1 teller at the counter.and 1 at the drive up window. My wife and I are in the process of seeking a new banking partner. We're done with this Bank. It's unfortunate, since we've been using this bank for many years.
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April 2022 by Henry S.
Don't recommend coming here!! I've been here twice and both times have been unpleasant!
