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July 2023 by Dragon Blaze
Deceitful and Dishonest! is the best way to describe this Branch. I opened a No Minimum Balance with NO Monthly fee account and I just received a Statement that they are closing my account after they STOLE what little I had in there for a "Monthly Fee" I have NO MONTHLY FEES but the account is being close because after they STOLEN my remaining balance for a MONTHLY FEE it is now at $0 balance. I would suggest Avoiding any First Citizens Banks as this is there standard Policy!
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December 2022 by Jeffrey Quast
Danielle and Daniel at First Citizens Bank in Mills River are extremely helpful and provide a welcoming environment enhancing the Bank's small town feel.
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September 2022 by Cindy Rose
Love First Citizens!! Been with them since I was 18 yrs old, I'm 56 now!! Never any problem with them! If there are problem that happens, they will work with you to get it fixed &, always on your side of any problem!!
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March 2022 by Mary Holden
Typical banking experience
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December 2021 by John Sikorski
Very easy to work with staff. Thanks
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July 2020 by Jeremiah Mccall
Do not bank with this bank. They are ridiculous, they wanna verify every single check, no matter the amount. I started banking with State Employees Credit Union and have never ran into a issue from cashing checks for $50 - 10,000... Do not bank with First Citizens
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August 2018 by Jacob M.
I've been a First Citizen's customer for over 10 years now. The actual service they provide is really nice, and I especially love the free checking accounts. HOWEVER, the customer service is horrible. I called 5 times yesterday to enquire about opening a new checking account just to have no one answer or call me back. This isn't the first time this has happened either. You cannot get these people to call you back unfortunately so if you value customer service, I'd look into a different bank.
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December 2017 by Justin Straborny
Great bank with WONDERFUL employees! Always met with a smile and great service. Thank you
