8AM - 6:30PM
242 Oak Ave, Kannapolis
Shipping Centers
“My wife was pulling a large package into your store when one of your employees came quickly to her aid and pulled the box in. He was so kind and gracious...a credit to your company. She didn't get a name but hopefully you can identify by the receipt .March 8th @1335...tracking ID 46954”
“Despite the busyness of the holiday season, Brett went above and beyond to find my package that was lost in transit and rerouted to this Access Point. He provided top-tier customer service and treated my package as if it were his own; I am gratefully appreciative and highly recommend this location for an authentic customer experience!”
“Thank you, Scott! My wife and I came in to ship equipment back to her former employer after leaving the company. Unfortunately, her former employer made some last minute changes on how they wanted the items separated in multiple boxes to various locations. Since we were already in the store when receiving these new requirements, we were scrambling given we had no opportunity to prep before hand. Scott was exceptional at helping us navigate the details of each package while being patient and accommodating. We are grateful because he was integral in making the best out of a less than ideal situation. Give Scott a bonus, raise, trip to Turks and Caicos… something! He model customer service while driving efficiency providing solutions for our shipping challenges. We will be back.”
“The lady knew exactly what I came in for and pointed me in the direction I needed to go to drop off my package so it was quick and easy! I really appreciate that!”
“I really can't say alot about this place because I was in and out in probably 2 minutes or less. No line, no waiting. The employee was standing there waiting on me as soon as I walked in their door. Very friendly. It took longer to print my confirmation receipt than anything, which really took no time at all. I would recommend.”
“Kayla and Sam did an amazing job in helping me with questions and explained to the point where I understood my documentation to the fullest.great work thank you for being nice, more workers are needed to be like this.”
“I found everything I needed today. When I was in line to pay, I witnessed a remarkable customer service phenomenon. A man insisted on paying $10 for a $40 item. He said it was damaged. The cashier, Amber, was very pleasant and explained that she could only take 10% off. It actually wasn't damaged, but the plastic wrapping was off. She called a manager and still remained unaffected by this customer that was getting quite rude. After he stormed out, she smiled as I walked up and we joked about it a bit. Kudos to Amber for being calm and professional!”
“This is a great location, am a 63 yr old senior , new to the area, I received the best of care with assistant from Katie. She was able to answer all my questions with knowledgeable information of what her company offers. Keep up the great job and thank you so much , for all your help! In addition, Mgr. Lisa , did an exceptional job training her worker, Katie.thank you Mgr Lisa. I will recommend your store , to my family and my friends , I met here in Concord,NC.”
“I've been going here my whole life and after seeing the reviews I had to leave one myself. The owner lived in my neighborhood growing up and I think he sold the place, the New Mexican restaurant and new owners here are still great. I'm very personal with them maybe the people leaving reviews are just bad people. Great gas station!”
“Staff were helpful and friendly. Had to go to pick up a gift shipped to me. They only allowed 3 people in at a time to meet physical distancing along with masks required.”
“Running an online business, drop off is a breeze with them. There has been a few times where a customers package was marked delivered and it wasn’t there. You can ask the post master for GPS coordinates on exactly where it’s delivered. If it was misdelivered they’re obligated to retrieve it and redeliver.”
“This place is amazing! Had an employee running their power mop in the earlier evening forced us out of the way twice, once while we were trying to browse the meat department, and another as we were trying to use the self checkout. I'm appalled that management allows such behavior. As a former Food Lion employee who mopped the floors with a traditional bucket and mop before they started having power mops, such behavior would have been completely unacceptable. Never would I have expected a customer to just get out of my way. Love it!”
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Shipping Centers
“I am so glad I found this UPS store! I've visited one in Concord and Salisbury, NC and in both, the people were rude and acted as if I was an inconvenience.Parking is easy at this locationand the, people were helpful and friendly. I will go out of my way to go to this store.”