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February 2024 by Troy Menefee
Good customer service and support
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January 2024 by Vicque Thompson
Go Braxton excellent work and service
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January 2024 by Gregory Gates
Fantastic transaction. We were upgraded to a larger SUV which really helped my wife on the trip she was on. The crew/staff at the 209 Western are top notch!
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January 2024 by Tyler Fenty
Customer service was great and there was zero issues getting things set up for me and my family.
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January 2024 by Willie Lewis
I love enterprise they are awesome and they work hard to get you want they do their job well
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December 2023 by Anne Ashton
Excellent customer service. matt picked me up and dropped me off. Daniel was fantastic securing my rental.
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November 2023 by zenia wyant
Enterprise on western blvd Jacksonville NC has the best customer service! Thank you all for your outstanding work!16 October 2023!
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October 2023 by Courtney G.
I came by way of enterprise shuttle from repair shop. I had a good experience but then again I'm pretty patient and I know things don't go according to plan. When we got dropped off there was 3 in waiting room already and 2 in front of me from repair shop. Dropped off before 10 am and it took longer to get checked in than it did to get my vehicle. That's because they had lot going on and honestly I wasn't in a hurry as most seemed to be. They had it in computer to give me something comparable to what was in shop. They gave me a Yukon! I was very happy with my service and overwhelmed with the vehicle but in good way.. thank you to Braxton for getting me taken care of
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October 2023 by Ronald Hathaway
Very helpful and courteous staff. The car was clean and had no issues. It was very convenient with the pickup and drop off at the repair shop.
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October 2023 by HM Docimo
Matt was the attendant that walked me through the pick up and he also checked me back in. My dad owned gas stations in CT so we shared a few garage stories. Matt was efficient, pleasant and friendly. Frank the retired fire guy.
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October 2023 by David Honey
As long as Enterprise is available when I need to rent a car, I will use no other. I find your commitment to customer service is outstanding. when picking up, the vehicle I reserved was not available and Braxton Hirn took care of without hesitation. When dropping off, Phil Crawley went out of his way to make everything easy. Customer service the way it should be.
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September 2023 by Michael Smith
It is impossible to really give a true rating at this visit. It was just after a hard rain and the inside of office had been flooded and their computers were down. However, one of the employees was able to show me which vehicles that were considered midsize, standard, etc. so I would know which category I wanted to rent later on.
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September 2023 by Elizabeth Griffin
The worst experience of renting a car in my life. Will never rent from this location again. I picked up a truck from them & paid $800 that included the deposit. A week goes by I extend the rental because my car is in the shop. When they called me for a payment I hadn't got paid yet so I told the man on the phone I would have it for him the next day... that day goes by - there is money in the bank for them to take, my card didn't notify me that my acct had went below a certain amount which means they never pulled the money off of there. I have 3 kids & I am barely making it by in life so I didn't really put much thought into it. Yesterday 9/11 I get a phone call saying that I needed to return the truck by 9/12 8 am in good faith to avoid the authorities being contacted.... When I told her what the gentleman told me on the phone the week before she didn't really seem to care just seemed hell bent on getting the truck back & that my contract has been sent to corporate. Miscommunication at its finest. Also told her she lost a rental customer which she didn't seem to care about that either. But that's neither here nor there. This morning 9/12 I returned the truck - funny how I see a notification from my bank that they tried to withdraw the amount I owe off of my card but they didn't attempt to try to do so when I told them it was on there last week. Again - why didn't that happen when I told them the money was on there? Now I am left with no vehicle since mine is in the shop (god only knows when it will be done).... no way to work... & I am still required to pay what I owe?Also... side note, my mother in law also rented from them not long ago & the same thing happened to her only difference was when they removed the money off out of her bank they didn't charge her card for the full amount - nope the charged it in small increments putting her bank in the negative with all of the over draft fees that came with each withdraw - putting her way further behind in debt than she was before.Thanks for coming to my ted talk - point of it all DO NOT RENT FROM THIS LOCATION. THEY WILL SCREW YOU ROYALLY!
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August 2023 by Crystal Tuitt
Walked in on a busy Monday morning but Tara welcomed me with a smile and even though she was busy she gave me amazing service. The rental car was amazing and the returning of the car was very simple. Thank you guys so much. Will absolutely recommend to all friends and family
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August 2023 by Kimberly Heffron
If I could give them less than 1 star I absolutely would. At the beginning of the month I made a reservation and we had a back and forth with that because I didn’t have a NC Liscense. I was told they couldn’t make an exception because they were “going through an audit”. We finally straighten it out and made a reservation under my brother in law. We didn’t get the car that we selected on the reservation, or even comparable, and then was double charged.Tried to make yet another reservation for today. The website says the vehicle is available, no where does it say that when you get to the location the vehicle might not be available, to then be told they don’t have that vehicle available at all. No help offered what so ever and no attempt to make the situation right. We were told a phone call was attempted yet no missing call on the phone log. I have never encountered these issues elsewhere and it is extremely inconvenient. Do not recommend this location. The reviews speak for themselves.