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February 2024 by Moriah Leppert
Great place to rent a car and only place I go to rent cars! Their cars are so clean everytime, they have really good and professional service. Everyone there is very personal but also patient, which I know can’t be easy in a job like this. They also put us in cars we really enjoy and it’s appreciated. Money is worth it here.
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February 2024 by Tami D
Always have a sweet ride at an affordable cost for me! I love these guys!
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January 2024 by Ben Grudzinski
This site was professional, accommodating, and efficient. The return process was made even easier thanks to Albert and Luke - whose tremendous customer service exceeded all my expectations
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January 2024 by WAYNE GROOVER
Been coming here for 8 years regularly. Driver license expired and I ordered a new one last week. The state of NC issued me a temporary license. The literal state of NC issued me a legal and lawful temp until my new one comes in the mail.Enterprise cancelled my reservation because they couldn't scan the paper copy given to me by the state.No barcode on the legal document.This is the state of things.When not being able to use a cash register makes employees unable to calculate change.Or when not having a bar code on my legal temp license (hence no machine use) nullifies my literally real temporary license. My very real expired hard copy. And my very real 8 years of being their customer.I can't say I totally fault enterprise. They probably need insanely wooden and inflexible policies because who would want the average person nowadays taking facts into consideration and making decisions?I'll check back in on them in a few years.The icing was waiting 45 minutes after checking in and before being told no dice.
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January 2024 by Kristi Becker
Everyone was very friendly. The manager was alone at one point and was helping customers as well as cleaning cars. She went above and beyond for the customers.
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January 2024 by M Z
Excellent service.
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January 2024 by Bobby G.
Always helpful and accommodating. I have been called before the store. Closes to remind me, I've been called when there are no rentals available overall great service.
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December 2023 by Chris S.
While the workers are nice, the service is incredibly slow... was with my kids and they were going nuts because they were bored. There were 7 customers and three people working there. Not too busy. Idk if it's a North Carolina thing where it's culturally acceptable for service to be slow but it's irritating.
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December 2023 by Brandi Milton
They were very nice with the check in process and explaining everything.
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November 2023 by KaEllin Brown
We try to use Enterprise when we need a rented vehicle. Our favorite location in Jacksonville is right by Henderson and Marine boulevard.Their cars are clean, ready to go it's usually pretty fast getting in and out.
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November 2023 by Brian Church
Their customer service, in particular Luke Chuoi, went above and beyond. I can't say thank you enough for helping me out.
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November 2023 by dan kersting
Reserved car but then showed up to pick up the car and there were no cars available. Twice
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October 2023 by Raquel Lohmann
This location is terrible. We rented for one day, they charged us for 2. Enterprise won't give us our refund until this locations confirms that we only rented for one day...and they either don't care, are greedy, or don't know how to communicate with their customers. Beware.
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September 2023 by Dennis s
Outstanding service at this location. I had to have a loaner while my pickup was being repaired at body shop. they came and dropped off the rental, had very minimal paperwork, and I was on my way fast and easy. A few days later, I switched cars because my truck wasn't ready and we had to drive to Baltimore. They had no problem with an extension and one way drop off. I'm very satisfied with my experience.
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September 2023 by Bubbles Bubble
I rented a vehicle due to mine being in the shop. I had a great experience! The staff was so kind and polite!Vehicle originally had booked was to small to fit my families needs. They helped me find the right fit.We will definitely go back to this location!
