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June 2023 by Karen Jones
You know the employees care about customer service when the store manager and assistant manager show up to deliver your furniture by deadline (since driver had called in). I was very impressed and will definitely be returning for any future furniture purchases. Big thanks to Badcock for going above and beyond.
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April 2023 by Crystal Hutchins
Had a great experience here! James and Anna were so helpful, not just friendly, but very knowledgeable too! They went above and beyond helping me. There were clearance items all around the store, and I couldn’t resist the prices. I bought 2 pillows and couldn’t be happier. This is my 3rd time making purchases here since I’ve moved to Jacksonville (only 8 months ago) and it definitely won’t be my last! Thank you both so much.
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April 2023 by Sha-mayra Scott
Best place to go and get furniture. Fast and easy no money down
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February 2023 by Amy Irish
Purchasing experience was good. Delivery was good. Setup was good. I bought a Rocker recliner loveseat 4yrs ago. Should've have lasted a very long time considering I live by myself. No only 4yrs. One Rocker front bar broke. Looks like a standard bar, 16inch. Went to store, have to wait for store manager. Wait for SM. No call. I call, gone to meeting in FL. Call customer servicethey say have to go through store.but they have part and it can be ordered. Wait again, death in family, OK. Wait again. Still no call. Call customer service now I can't get the part because they no longer sell the love seat. But they do the sofa. It's only a 16inch bar.
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December 2022 by Edwin Gonzalezdawkins
Awesome place to shop , very professional and friendly staff.
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October 2022 by tia pollock
Personally thanking the Jacksonville NC staff for a great experience ?. Adrian was committed to providing us with what WE wanted and gave us time to look around ourselves without being hassled. His personality and friendliness made a sale. Thank you
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October 2022 by Tianika Pollock
Personally thanking the Jacksonville NC staff for a great experience ?. Adrian was committed to providing us with what WE wanted and gave us time to look around ourselves without being hassled. His personality and friendliness made a sale. Thank you
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September 2022 by Taylor Patterson
Had to call and make an appointment to have them come look at the legends mattress I purchased a year ago for warranty replacement because the entire memory foam top has separated and bunched up. I sent emails with no response for weeks prior. They set up a 10-12 appointment and never showed at all. No call. Nothing. Poor business practices and very unprofessional. Will be calling corporate for a resolution.
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September 2022 by Carolyn harrod
Very pleasant experience. Excellent service, selection, and help.
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August 2022 by Taylor P.
Had to call and make an appointment to have them come look at the legends mattress I purchased a year ago for warranty replacement because the entire memory foam top has separated and bunched up. I sent emails with no response for weeks prior. They set up a 10-12 appointment and never showed at all. No call. Nothing. Poor business practices and very unprofessional. Will be calling corporate for a resolution.
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May 2022 by Rebecca Elison
I ordered a bunch of furniture (over$3,000 worth) online over a month ago. I was called by my local store and was told things were on backorder and after discussing we agreed to wait until everything was in and have it all delivered at once on Feb 23rd. I found out my daughter who was hospitalized for more than 5 months due to a traumatic brain injury resulting in a lot of issues and a traecheostomy to help her breathe (600 miles away in another state) was getting discharged sooner than expected. When I called they said they could have the mattresses brought in on the truck arriving the 15th and we could pick them up. I said I'd just wait until the 23rd. We moved things around to accommodate my oldest daughter and my 7 year old slept on an air mattress.I never recieved a call about delivery time the evening of 2/22. I got up and cleared both rooms to make way for the new furniture. I called the store just after 9 and was then told I was wrong and the delivery date was 3/2. I told the girl I was not wrong because I wrote it on my calendar the day I spoke with the first lady. She said all she could offer was an apology for the inconvenience, which was said in a tone that would convey she was meaning it. This is MORE than an inconvenience. I have furnished almost my entire home from Badcock and am beyond disappointed in this entire situation. I was NEVER notified of the change in delivery date. I can't even go out and look elsewhere because of the disabilities my daughter has and she can't be left alone. Not to mention the 2 younger children I have. I definitely will not be coming back to you in the future. We need to buy a bigger home. Bigger home=more furniture. It will not be coming from Badcock after this disaster. It may not mean anything to you but unless you've been in a situation where your world is turned upside-down as mine has been, you won't understand. But after the thousands of dollars I have spent at your company I truly expected better than this.I still look at the damage that was on my dining room table upon delivery that was promised to be fixed and never was. It seems with each thing I bought my experiences have gotten worse. I will be rectifying this with future purchases.
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March 2022 by Rebecca Ruhnke
I ordered a bunch of furniture (over$3,000 worth) online over a month ago. I was called by my local store and was told things were on backorder and after discussing we agreed to wait until everything was in and have it all delivered at once on Feb 23rd. I found out my daughter who was hospitalized for more than 5 months due to a traumatic brain injury resulting in a lot of issues and a traecheostomy to help her breathe (600 miles away in another state) was getting discharged sooner than expected. When I called they said they could have the mattresses brought in on the truck arriving the 15th and we could pick them up. I said I'd just wait until the 23rd. We moved things around to accommodate my oldest daughter and my 7 year old slept on an air mattress.I never recieved a call about delivery time the evening of 2/22. I got up and cleared both rooms to make way for the new furniture. I called the store just after 9 and was then told I was wrong and the delivery date was 3/2. I told the girl I was not wrong because I wrote it on my calendar the day I spoke with the first lady. She said all she could offer was an apology for the inconvenience, which was said in a tone that would convey she was meaning it. This is MORE than an inconvenience. I have furnished almost my entire home from Badcock and am beyond disappointed in this entire situation. I was NEVER notified of the change in delivery date. I can't even go out and look elsewhere because of the disabilities my daughter has and she can't be left alone. Not to mention the 2 younger children I have. I definitely will not be coming back to you in the future. We need to buy a bigger home. Bigger home=more furniture. It will not be coming from Badcock after this disaster. It may not mean anything to you but unless you've been in a situation where your world is turned upside-down as mine has been, you won't understand. But after the thousands of dollars I have spent at your company I truly expected better than this.I still look at the damage that was on my dining room table upon delivery that was promised to be fixed and never was. It seems with each thing I bought my experiences have gotten worse. I will be rectifying this with future purchases.
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March 2022 by Angela Humphrey
Mother purchased a stove and 7 months later the stove stopped working. Used their protection plan and got the run around. Called the service company recommended by the plan and they gave her the same run around. After several weeks of trying to get it fixed Badcock finally stepped up to give a new stove but it took about 3 months to get it with no compensation for her not having a stove to cook on for 4 months. Very bad experience
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January 2022 by Hilary S.
BED BUGS!!!!! DO NOT PURCHASE FROM THIS COMPANY!!!!! HORRIBLE CUSTOMER SERVICE We recently purchased a 4 piece set from the Jacksonville, NC store, just outside the main gate from Camp Lejeune. It was a discontinued model so it was the floor model set and it was on clearance, no big deal, we inspected it, seemed to be in good condition. We were surprised, given the on-going supply chain issue, that they would be able to deliver it within a couple of days- great! The delivery guy, Jordan, called the night before- confirmed the delivery window, they showed up to our house in Sneads Ferry at the top of the 11a-3p window- also great. They load in the furniture, we were super excited because it fit perfectly! They left, I sat down in the arm chair and propped my feet up onto the ottoman and started to do some grad school work. All of the sudden I start feeling like I was GETTING BIT INCESSANTLY!!! I went to the bathroom, looked at the back of my legs and HUGE WELTS! I GOT BIT MULTIPLE TIMES! I go back to inspect the furniture and right on front was a BED BUG!!!!! I immediately called the store- the girl Joelle (?) that I spoke with immediately said "oh my gosh! Ew! I'm so sorry that happened!" her manager was out with Covid and she said he wouldn't be back until the end of the month (two weeks later, I called January 13th). She said she would call their Regional Consultant (a.k.a. their Regional Manager) to explain the situation and get advised on how to proceed. She called me back and said he would be willing to speak call me. She summarized the policy that he explained to her that there was nothing they could do about it and their policy does not handle "INFESTATIONS". BUT IT WAS THEIR FAULT!!! IT CAME FROM THEIR TRUCK OR THEIR STORE, ETC! Nija Peterson, the Regional Manager/Consultant called me shortly thereafter. He regurgitated the policy to me and said there was nothing they can do. He did; however, give me the corporate customer service number and said that I was welcome to call them. He also said that if corporate determines that actions should be taken at the store level then he would be more than happy to make sure that it gets taken care of. Ok. Great! I called customer service, spoke to Jenny. Her immediate reaction, OUTLOUD, was EW! Oh my gosh, I can't believe it! That's not ok and I'm so sorry this has been your experience" I explained to Jenny my conversation with Nija and she assured me she would open a case and escalate this as verbatim, she said- "this is a matter of sanitation, we'll definitely make sure that we take care of this for you". All I'm asking for is for a pest control company to come out and make sure that there is no further infestation! That's it! They should in the least, cover that cost, and if there IS an infestation, they should cover that too! It's their fault bed bugs were brought into our BRAND NEW HOME! Spoke to Jenny Thursday.By Friday, still had not heard back so I called back and got Tamisha because Jenny was off that day. She read into the claim and said she would escalate it. She put me on hold, called Nija. He apparently didn't answer his phone. She attempted to call his superior as well- also did not answer. She said she would also send them an email. Saturday and Sunday go by... still no word. Here it is Monday. I called them back again and then I spoke to (not-so) sweet little Lena who has a major attitude problem and needs to go back to customer service 101. She tried to tell me that they came to a resolution and that they'd offer a store credit for the amount of a pest service treatment. I said that was not satisfactory and I wanted to speak to her supervisor. She said the only person I could speak with was her and the resolution is what is it and take it or leave it. She said policy is policy and that's the best they'll do because they don't deal with infestations. I again sid that was unacceptable and asked to speak to her supervisor. She said fine and put me on hold an
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December 2021 by John Mark I.
There was a particular dining set we were looking at and called them up to see if they had one. Lady who answered the phone said you can come by and see it. So we inquired further to find out that this one she could not sell. So you're gonna have me drive to New Bern to look at something I can't buy? So we asked or if we weren't in a hurry could we get it in 2022. And every answer she gave just seemed like we were bothering her. Y'all should find someone else to answer the phone.