December 2021 by John Mark I.
There was a particular dining set we were looking at and called them up to see if they had one. Lady who answered the phone said you can come by and see it. So we inquired further to find out that this one she could not sell. So you're gonna have me drive to New Bern to look at something I can't buy? So we asked or if we weren't in a hurry could we get it in 2022. And every answer she gave just seemed like we were bothering her. Y'all should find someone else to answer the phone.
July 2021 by Victoria Roberts
Thanks Dave! Moving can be a nightmare but you made it possible!
May 2021 by Jackie Moore
5 stars !! Wonderful staff and welcoming environment. The manager made sure I was informed of all the ins and outs on my contract and made sure I was satisfied with my purchase. Will be going back
May 2021 by Tiara Dendy
Best customer service hands down! Thanks to Brandon for all of your help, the customer service at this store is amazing! I highly recommend!
May 2021 by Brenae buckhanon
Dave was really friendly and assisted me in getting all set up in getting my furniture. Good quality & great fast service!
April 2021 by Lacie S
WOW is all I can say. The store manager and employees here are FANTASTIC. They have the best customer service of any store I've encountered. They are honest and go above and beyond to satisfy customers. We've purchased bunk beds, bought our daughter a new bed and they delivered it and set it up without any issues. We plan to use them for any of our home needs. Furniture is good quality and not over priced like other places. Something for everyone. I highly recommend this place ? Brandon is Amazing and cares about the customers and satisfaction. Thank you so much for helping me find the perfect solution to my husband's sleeping issue! I would give 10 stars if I could, WOW ??
April 2021 by Karli Dean
My husband and I just bought a couch from Badcock and it was such a wonderful and comfortable experience! Thank you so much Greg for all of your help and thank you to the wonderful men that delivered it and made things so much easier! We definitely recommend to go to Badcock for all of your furniture needs!
April 2021 by Matt Cone
They send damaged furniture out, try to patch it...they even have a guy who comes twice a month and hides issues on product to be delivered , also the reclyning mechanisms in their couch's go out like crazy, used to work here and saw this daily. I really got tired of having to move furniture back to the store for the repair guy to do Dr it up just so we could re deliver
March 2021 by Suzanne H.
Searching for lamps and decided to stop in Badcock to see what they had available. Surprised to find this reasonably priced option for a narrow entry table. You never know what you'll find until you look. I had to ask the salesperson for their business card, so definitely not a high pressure sales environment. Furniture options were limited, so you can customize your fabric choice here.
February 2021 by Jack Luckan
Jordan Cordts and Jasmine Youngs were absolutely spectacular. They were so professional and extremely respectful. Jordan was extensively knowledgeable about the furniture and Jasmine had a wonderful and bubbly personality.If I were to recommend anyone to this location I would tell them to see one of those two they have the best customer service I have ever seen. They give you space to look around without jumping down your throat and they keep you smiling and are so up front about everything you’d need to know.High recommendations if I could I’d give them ten stars.I’d go as far to say anyone we say otherwise about those two has got to be out of their mind or a raging “””you know””” (some people... am I right). Either way keep those spirits up and go see those wonderful souls.
February 2021 by Tiffany Cowart
Jordan Cordts and Jasmine Youngs SHOULD NOT be working with customers at all. I called regarding my refund and was rudely hung up on by Jordan. I had to go into the store to get my refund and Jordan was still been rude and confrontational after corporate told him he was wrong. Jasmine was very rude to my husband and even told him IM NOT TALKING TO YOU. I have recorded both Jordan and Jasmine. I WILL NEVER SHOP HERE AGAIN.
December 2020 by Michelle Flickinger
We love the furniture selections.Never have had a problem! Michelle F.
August 2020 by Lewis Smit
Just now all ot of a sudden they want a down payment never had to before what up with that just asking
August 2020 by Michael Smith
I absolutely love the store. Great selection and pricing. Not very happy with having to wait for my purchase. But it could be worse.
June 2020 by abel geigel
I bought a bed from them 2 years ago. I paid for the insurance in store. The footboard of the bed broke and I tried to get a replacement. The number that I was given for the insurance didn’t work. Although, I paid for the insurance in store, the store takes no responsibility for it. That’s fine, I was willing to pay full price for the footboard. The store said that they discontinued that model. I called the manufacturer about selling me the footboard, they said they can’t sell it to me directly but they would ship it out to me if badcock was willing to sell it to me. I called the salesperson to let her know all of this. I was told by her that corporate will not allow them to sell it. So now my bed is rickety, An I wasted money on the insurance. The sales people are nice but the quality of the furniture is not that great and the rules coming from corporate are unfair.