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February 2024 by Libby Matthews
They close too damn early and now we have to go to Walmart and pay to get our damn checks!
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May 2023 by Kathleen Boff
This bank office has been fabulous to work with. We’ve been customers of this branch since we moved to this area, 11years ago. Rhonderia Waters has always seen to all our banking needs.
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May 2023 by Gail Buzby
I experienced a fraudulent withdrawal of a 5 digit sum from my FC savings account recently. After contacting their Fraud Dept, my super stressful situation was handled within a mere 15 hours! The fraud supervisor emailed the VP of the FC branch I use and when I arrived there the next morning the VP took my case in hand immediately--canceling old accts and opening new ones, advising me on how to handle re-signing up for all my scheduled future auto-transactions, changing passwords, etc. Several times during the long ensuing process she was available by phone whenever I had a question. She made sure all transactions were corrected, and even checked with me a week later to be sure all was handled. Best service I could ask for in a stressful situation. I've been with FC for 27 years and I'm a super fan now!!!GB
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August 2021 by Gopaulz Zabodyn
A great place to get$2.00 bills!
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July 2021 by Angela C.
TERRIBLE service in the drive thru! Just because you are training another lame employee doesn't give you the right to hold everyone essentially hostage in a line because they can't get out! Trainer needs to take control and stop letting the trainee struggle through it holding up the line FOREVER!!!! I sat behind one car for 15 minutes while they exchanged the canister 4 times!! Then it took extra long just to get my simple deposit done. My total time waisted was 20 minutes! Don't know who was dumber, the trainer or the trainee . Your both fired!
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October 2019 by Andy Mckenzie
Consistent friendly and professional customer service.
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October 2018 by Shandi Cabral
Absolutely awful! My family and I have banked here for more than 20 years- this year something has changed and not for the better. First citizens used to have great customer service and even though it CAN take up to one whole business day for a deposit to go through my fund have always been available the same day as long as I came early enough. Well they're not so fast anymore. Also, I usually have very little in my account that never changes, I usually just deposit my checks and wait. However lately I've needed to cash my checks. More than half the time there's been no issue. Twice now with a different woman I was told it can't be done. Like I said. I always have little cash in my account when it comes tine for me to get paid. I am closing both accounts this week and promptly switching to bank of america, my boyfriend has had an account with them for years and another account from when he was born, and he has no problems accessing his money as long as its early enough on the week days. I do NOT recommend first citizens any longer and will be informing my relatives of the issue as well. Due to the lack of trusted services and prompt customer care first citizens value has dramatically declined and I suggest anyone looking to open a bank account go elsewhere. Its a shame because I've highly recommended my bank for years. The inconveniences I've experienced in the last month and half have definitely changed my mind about the company.
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June 2018 by David C.
Dirty.... needs a wash job for sure on the outside! Wonder what the inside looks like
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July 2017 by LAWRENCE OVERBECK
Great service! And it is open on Saturdays!