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September 2024 by Sharon Smith
I used PODS for moving my primary residence. The POD pickup and delivery was never available when I needed it. I was charged for delivery and pickup which said it was included in the quote. I was even charged for "content" coverage even after scheduling pickup when the PODS were empty
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July 2024 by John Massey
Great service all around! From initial contact, drop-off/pick-up drivers, and everything in between, just impressive. Made move stress-free and conformed to my schedule.
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July 2024 by Cory V
Horrible experience. From their availability, to customer service, to lack of communication...I could go on. After 5 hours on with customer service, I was actually fooled into thinking we had everything straighted out; I was wrong Yeah, then they cancelled my delivery the day before due to a card issue; which I did try calling them about it but never got through to a representative. I've moved many times in my life, using PODS is easily the worst one, which is funny because I thought they'd be the most convenient. It's a great concept, but the process definitely needs work.
-the only reason I'm giving 2 stars instead of 1 is b/c one of the supervisors did try to make it somewhat right with a discount when I was on the phone with her, I always appreciate that
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June 2024 by Lisa Webster
Best way to move.
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November 2023 by Tomas Ramos
Do yourself a favor and avoid at all cost
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November 2023 by Rhea Hayward
Return delivery they lied & charge me the fee for the next month even though I was told I wouldn't be charged. I was paid through my delivery month!
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October 2023 by Tammy Berry
Great company
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October 2023 by Erika Lyon
HORRIBLE customer service! I will NEVER recommend to anyone! After not having our pod full of our belongings for 9 days, the driver showed up to deliver to our new house two hours earlier than scheduled time with no warning he was in his way. Since we weren’t home he took it back to the storage facility. After spending over 3hrs on the phone and demanding our pod to be delivered (still during the scheduled window time), every customer service representative gave us the run around, put us on hold for a ridiculous amount of time, and being transferred to supervisors that still could not help, we ended up getting hung up on. We still did not get our pod and is scheduled again for delivery the next day. They are being compensating an amount for the inconvenience, but I will be demanding more once we finally get our pod for the horrible customer service experience we are currently dealing with.
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August 2023 by Jamie Johnson
Horrible customer service. Extremely long wait times on the phone and no one at corporate caring about how this process negatively impacts the consumer.
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July 2023 by Vicki Darmody
Such an easy company to work with. Completely pleased Start to finish. I'd use again
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April 2023 by baibeej2000
The people they have working for them have a major attitude problem. They also handle your pod any kind of way and dont care about damaging your items
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March 2023 by Rosa Wooten
PODS was most helpful for me. I was thankful that I did not have to put my items into storage. I would have had to go to the next town because storage in my area was filled. Thank you PODS. You saved the day.
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February 2023 by Theresa McClearn
I used PODS once before but this time was a total nightmare and will never use them again? the computer system tried to double bill me then it was delivered way past the date it was supposed to arrive.???
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December 2022 by Leslie Kuecher
Make sure you fully understand the process and charges. They held our Pods hostage until we signed a new contract. We were delayed in getting our stuff and then they charged us an additional moth storage. We were assigned a customer advocacy person and he never returned our calls. We are still trying to resolve our charges. DO NOT PUT THEM ON AUTODRAFT!!!
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December 2022 by Marion Slaton
Never again! They parked the container on the street, and did not pick it up on time. Each day they failed to come, they put a hold on my credit card. This was a lot of grief on the week before Christmas.
