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January 2024 by Clinton Williams Sr.
On 01/25/2024, I had two scheduled service appointments at Brown and Wood, one at 08:00am for my wife’s vehicle and one at 13:10hrs. for my truck.The morning service was excellent. The afternoon service was terrible and disappointing. I had a scheduled oil change and tire rotation. At 15:35pm, the service personnel walks in the waiting area and replies, “Mr. Williams, your truck is ready. but when your tires was rotated one of your tire sensor malfunctioned, it’s kinda like a battery in your watch, sometimes they just stop working.” He also replied, “When you arrived all was working fine.” I said, “That is correct, so what happened? He failed to explain that it was a mechanical error and replied, “One of your sensors is not working and it will not register for that tire. I thought about it in disgust and replied, “I’ll bring it back on Monday.”I paid for my oil change and tire rotation and walked outside. My truck was parked in the back on the other side of the fence. When I got in my truck, my tire sensor icon was seen and because of this one sensor, non of my tire sensors was registering. I was very disappointed. The mechanic that serviced my truck walked outside towards my truck and attempted to explain. I replied, “I can’t drive my truck like this. This is completely unacceptable and my sensors were fine when I arrived here, so what happened.”I told the mechanic, “You can put on a new sensor, because I’m not driving my truck like this. I walked back to the service dept. area to inform the service personnel that I will get the sensor, because I’m not driving my truck away like this.” He replied, “You can drive it back through the service department.” I replied, “ The mechanic has already been informed and he’s waiting for the key to my truck, because he informed me that you had to be notified first.” My paid attorneys will be notified about this event, after I speak to the service supervisor. I understand that situations happens. But, this is a no fault of the customer, so why was I charged $158 for the sensor and $125 for the oil change and tire change?Thanks,
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January 2024 by Charlie F.
Mid December 2023 I purchased a new Buick from Brown & Wood. Before I went to the deal, I had done a little internet exploring and found a couple of Buick models that I wanted to consider.On my quick first visit, I met one of the sales staff and mentioned what I wanted to see, and that model was conveniently inside the showroom. We took a look and I got his business card.When I was ready to consider making a purchase I texted this member of the sales staff to let him know I was coming. When I arrived, that member of the sales staff was busy with another customer, and after a short wait, another member of the sales staff was directed to assist me.I explained that I wanted to test drive the model that was in the showroom, thinking that they would let me drive from another car that was in stock. They moved the car out of the showroom for me to test drive!After doing the test drive of that model plus one other that I wanted to try, I made my selection for purchase. I was very pleased that there were none of these "let me talk to the manager" long pauses that I have experienced at other dealers when buying cars in the past. I got one presentation which took into consideration a couple of discounts.Long story short, I left the dealership driving my new Buick. Good, professional car dealer experience.
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November 2023 by Mary-Allen Small
I took my car in a few months ago to have my oil changed and told the crew not to wash my car and left a sign on my mirror saying not to wash my car as I have a speciality ceramic coating on it. My car was then washed and therefore damaged leaving visible scratches in my ceramic coating. When I spoke with the department in regards to the damage, I was originally told they would take care of the repair since they remembered the signage and to send them an invoice. This email and verbal conversation occurred in September. Despite multiple email conversations and calls, the service manager refuses to contact me or speak with me in regards to what I was told wouldBe corrected. Now being in November, they still refuse to speak with me. What I thought was a business looking to help a customer and repair damage they caused has turned out to be a nightmare. I cannot recommend them to anyone as they do not take care of their customers or are willing to follow up with anyone. I can say I won’t be working with them again. Do your research.
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November 2023 by Delray Don Heath
Tim M. is an awesome customer service representative.
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September 2023 by Neil Dorsey
Good service, knowledgeable service and great communication.
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September 2023 by Kathy Moore
Visit with the dealership to replace a running light bulb customer service was amazing and Frank remembered who I was. I love my whipp. Thanks again for a wonderful car buying experience
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September 2023 by Magdalena Kelly
Friendly technician, great service.
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July 2023 by Byron Pink
Brown & Wood has great customer service, satisfaction, and quality products.
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July 2023 by Alex Vilk
Great cars and great service!
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March 2023 by Donnell Riley
They charge you for work that you didn't ask for
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March 2023 by Christy Jenkins
Thanks Frank for getting me into my new vehicle today.
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January 2023 by Eula Davis
Went for an oil change, quick service and nice staff always.
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January 2023 by bobby tyson
Friendly and attentive service
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January 2022 by Paula Jean McCullough
Took me two days, but within 24 hours to purchase my new retirement vehicle. I am happy and got within my payment allowance. I am happy with my new vehicle. Thanks Jerome.
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October 2021 by Miranda W.
Love my vehicle (Mazda CX-5). Would not buy from Dion again to save my life. He mocks people who are vaccinated and spreads misinformation on his social media. Just look at his FB page. Can't believe Brown and Wood would allow this to happen. They need to get this under control. I'm currently trying to get out of my service plan because I don't feel safe going there. I have a 76 year old grandmother that I take care of, so I need to be super safe. If you buy a car from Brown and Wood, I suggest you do it from someone other than Dion. Unfortunately, he has ruined the experience for me. I won't be back - no matter how much I love the vehicle.
