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October 2024 by Christopher Brown
Initially, I purchased a custom Tux, at the Asheville NC, location.
Due to the impact of Hurricane Helene, the completion, of my order has been impacted.
I reached out to the Gastonia, NC location. CHEYENNE took my information. She told me what she was going to do and gave me a time that she would call me back.
SHE DID EXACTLY THAT. My event is scheduled, for early November.
Cheyenne's effectiveness, perseverance and willingness to get things done has my Tux arriving, approximately 8 days before, my event. This was AWESOME news.
Cheyenne is a consummate professional. In addition, she's an effective communicator and customer service oriented.
HIGHLY RECOMMEND THIS STORE AND LOCATION.
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September 2024 by Harry Berkley
I had the pleasure of shopping here for a weekend outing
I was to attend an was happy about the purchases I made.
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September 2024 by Breakarm 87
I had the pleasure of having Steve fit me for a tux for my wedding. He was extremely knowledgeable and had a great eye for helping me get dressed up for my important day. I would highly recommend these guys.
It was a smooth and painless process. The suit looked great on me.
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July 2024 by william Furr
Very nice guy who took the time to help me out yesterday. The gentleman was able to help find the right fit for my size type. I was impressed with his work ethic. On another note his female helper was a huge distraction, barking orders on what will happen with a new change while sitting down. Very unprofessional on her end.
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May 2024 by demetrius hampton
Great service
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March 2024 by Patti
My husband bought a suit for an April wedding here in January and was helped by a very helpful man. We were told that we could bring it back to have it pressed before the wedding and that they would only need a couple of days to have it ready. I took the suit back to them on March 13 and was told by a different man that it would be ready on March 26. When we went to pick it up on March 26, it was not ready. The young man working there apologized and told us it would be ready within the hour. We drove to Charlotte for dinner and I called before returning and was told that the suit was ready. When we arrived around 45 minutes later, it was still not pressed. The young man told us that it would be done immediately. We waited for another 15-20 minutes and the man told us that it had been pressed. The next morning when my husband looked at the suit, it was more wrinkled than it was when we took it. We live an hour away so now we are taking it to the local cleaners to have it pressed. There is no excuse for such bad service. I will not be going to this store again.
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February 2024 by Jeff Cox
Bought a full suit here for a daddy daughter dance and it was a great experience. A couple weeks ago I rented a suit from a different store. The one that says "you'll like the way you look" and their service was terrible.Jos A. Bank had better service and better prices. I ended up buying a full suit, getting the pants tailored for less than twice the price of renting at the other place.. and had a shirt ordered. Thanks guys!
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February 2024 by Shaq Louis
Absolutely AMAZING service. I get all my custom suits made here
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February 2024 by David Newcomb
I asked to be measured for dress shirts, the salesman insisted I have a 15.5 collar. After paying $40 for a white dress shirt I now look like 145 lbs of sausage stuffed into a 140 lb wrapper (white cotton dress shirt).He knew what he was doing, I look and sound different than him! Clean up your franchise, I don't have expendable monies for luxury items...
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December 2023 by Kathleen Vitale
Worst experience I've ever had in a store. We went into the store to pick out tuxes for our wedding and the associate was super rude. He seemed annoyed we wanted to set up an account, then was asking us about tux options without showing us a single thing. My fiance walked to the side of the counter we were filling out the paper at and he rudely snapped "no you need to stand right there". We then asked to see green color swatches for ties and he snapped for us to not move when we went to look at other items in the store right next to where we were standing. Once he brought the swatches they were teal not green and snapped at me annoyed for saying I need green. THIS IS FOR MY WEDDING. He then without saying a word walked away and I asked to see the meadow color tie, he ignored me so my fiance repeated it and he turned and snapped at him saying " that's what I'm doing". When we asked for another associate it took till we were walking out to be acknowledged. This is supposed to be a top level location for this type of thing and It could not have been more opposite. Ive been to many locations and could not believe this associate was even allowed to work there with a lack of customer support or personality. I would think this store would want to make sales and commission. If I could give 0 stars I would, shame on them for hiring him, the reputation for customer service and high quality experience could not have been more tarnished.
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October 2023 by Robbie Waldrop
Not the best experience, not sure if this is normal but here is what happened. Got measured 2 months prior to wedding, test fitting 2 weeks prior to wedding and pants need 2 inches added to length and a bigger jacket.Go back 2 days before wedding and pickup suit in plastic wrap all nice and pressed. Arrive at wedding and go to change clothes with the groomsmen and there are no pants. Getting married in 45 minutes and no pants. Called store and they said "oh yeah, they're here" ??♂️. Had someone go to store and get pants and bring back. Wedding was delayed a little, not end of the world but had bride very nervous on her big day.The good thing is the store manager was flexible on rental dates because we had wedding and reception on different days and allowed us to keep suits without extra charge.I should have tried on the suit again before leaving store but I wanted it nice and pressed for wedding. Half my fault on this one.
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September 2023 by Juan Allen
I recently bought a suit from this location. Actually my first time visiting this location. As a loyal customer of the brand, I was hesitant about going because I’m use to a larger store. But once I walked in all that changed. The service was very good, helpful and knowledgeable about their inventory and selections. Answered every question and concern I had and made the experience very enjoyable. I will continue to work with this location.
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August 2023 by Jonathan Fletcher
Always a great experience shopping here. Staff are friendly, knowledgeable, and attentive. The tailoring is outsourced and not always great (had to have things fixed after the first try) but the quality of the products are top notch.
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July 2023 by Nelson Walker (AA4NE)
Had a wonderful experience here today - very nice professional saleslady helped fit me with a new Navy brass button blazer, slacks, braces, accessories. Thank you very much! I had a very nice shopping experience here today - Jos. A Bank Gastonia Cox Rd. location
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July 2023 by Nelson Walker
Had a wonderful experience here today - very nice professional saleslady helped fit me with a new Navy brass button blazer, slacks, braces, accessories. Thank you very much! I had a very nice shopping experience here today - Jos. A Bank Gastonia Cox Rd. location
