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May 2024 by DE57 MF
The Young black man was very knowledgeable and helpful.
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May 2024 by george mason
$5 fee to pick up a package shipped by UPS to this store, other UPS stores in the area don’t charge. What is the fee for?
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May 2024 by Lisa Lofgren
Accuracy of tracking and reliability
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April 2024 by T Harris
They associate was very nice.
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April 2024 by Gilbert Lesane
Great customer service
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March 2024 by Deveatrice Ezzell Peterson
Professional, courtesy, location
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March 2024 by Juve McLean
Customer service and simple process
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March 2024 by Twilise Clark
Got to the door at 5:00 just to drop off package and door were locked. No one acknowledged me at all. Doors were locked!
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February 2024 by J savaii
Fast friendly service
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February 2024 by Melvine Weeks
I love that this store is on this side of our town. Plus the employees are amazing and very helpful. Keep up the good work. The store is always clean and smells great.
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January 2024 by Smashy
Brand new store in Fayetteville. Help me ship my Christmas gift (pocket knife) back home to Washington. Associates courteous and friendly.
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January 2024 by B. A. Wall
The person helping this last time was not the best.
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November 2023 by M A
The employees Markus, Q. Vaughn , & Brandon have always be courteous, friendly, helpful & patient with me & my UPS needs. They are an asset to the UPS team. The packages II send are better priced than usps & get there quicker. Great staff & services is the reason I only return to this location. Thank you all, Mdina :)
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November 2023 by Carl Lester
I had an exceptional experience at this UPS Store!From the moment I walked in, I was greeted with a warm smile and professional service. The staff went above and beyond to assist me with my shipping needs, offering valuable advice on the best shipping options and packaging solutions.What really stood out was their efficiency. My package was quickly and securely prepared for shipping, and the entire process was a breeze. I felt confident that my items were in safe hands.The UPS Store's attention to detail and dedication to customer satisfaction are truly remarkable. They've earned my trust and loyalty as a customer, and I'll be returning for all my shipping needs. Thank you for making my experience seamless and stress-free!
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November 2023 by Gwendolyn Barber
This store is the worst UPS Store I have ever dealt with!! The rudest manager; incompetent workers; no regards for the needs of their customers. I had purchased items for my son's homecoming and needed them shipped from NC to Helena, AL. I was promised by "Q" one of the UPS Representatives; that the package would be shipped next day air; however, it was not!! We specifically asked Q if the package would be delivered next day and he stated yes. However, when looking at the tracking, it wasn't going to be delivered until 3 days later. Seeing that the package was at a warehouse (closed to the public) 20 mins from my residence in Alabaster, AL; I drove there and spoke with three different people; begging them to locate my package. Finally, the manager in Alabaster, AL located my package for me. He was great!! I contacted Fayetteville UPS and asked for some type of refund because my package was not delivered as Q had stated. I spoke with Ms. Parks, the store manager; who was of no help!! She stated she would review the video of the transaction and get back with me. She never did, so I called her. She stated she tried to view the video; however, the video had been deleted (this was within 72 hours of our conversation). I asked for her boss' info, and she stated she couldn't give me their info. I am highly upset!! This package was not delivered as stated. I paid $167 to have it delivered next day; and this UPS Store did not deliver!!! I had to locate my package and beg three people at the warehouse to retrieve my package. Ms. Parks did not try to fix the issue at all. Poor customer service!! Train your employees to do better and not to lie to customers!! I would have never paid that amount of money if the package wasn't going to be delivered next day! This is a bad representation of UPS!!! Whether it's a franchise or not, you are still representing UPS. Ms. Parks telling me I can't speak with her boss is ridiculous; but I guess when you're trying to cover up your errors, that's something you do. I am highly upset, and I will be making a trip to Fayetteville soon!!
