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March 2024 by Phil Shipps
Always calls first, very friendly people. Never out of gas, they come on a regular basis.
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March 2024 by Sandra Long
Suburban came to me through a relative’s recommendation. I trusted their opinion and glad I did! They made it easy. All I did was pay them. Appointment was set for delivery of tank and they were right on time with calls to let me know they were on the way and when they should arrive. I got the hundred gallon tank and it will be monitored it and keep propane going. I’m very pleased.
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February 2024 by Emmitt Mitchell
Results‼️ You got the job done right. Special thanks to Conrad for his professionalism during delivery and installation at my home. He affirmed safety measures were precise and that I was fully informed.
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January 2024 by Mark Berg
Shifty service, no one ever picks up phone. Always contact center and they you all are unavailable. I guess you are incompetent and lazy.
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February 2023 by Janette Torres
FANTASTIC customer service from the office to service employees. We ran out of gas in the middle of the night on a cold day and they came after hours to fill it up and do an inspection to make sure we didn’t have a leak of any sorts. They were so quick and efficient. Thank you so much Team
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January 2023 by C Jenks
Do Not Use. I contacted them regarding the pick up of THEIR company owned equipment. A time was scheduled. They picked up hours, before notifying me that they were on their way and charged me after the fact. There was never a mention of cost or payment. They just sent a bill. Immediately I called 4 separate times to get clarification in case it was by accident. No one could answer my questions and simply stated that someone would call me back. No one did. When I called the corporate office, they stated that they have nothing to do with charges and I would need to call my local office. Do Not Use! I am still waiting to hear back from Suburban. The only contact they have had with me was asking me to write this review. Do Not Use Suburban.
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December 2022 by james blumer
Call to have propane tank installed and set up with a gas log fireplace after they disassembled and inspected the fireplace, it was reassembled incorrectly :ie, exhausting into the house instead of outside, never put the into the schedule to have the tank filled,if I didn't call I would have a tank, fireplace and no propane
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November 2022 by Albert Whitlow
I have no complaint about the delivery except cost. $5.159 per gallon is too far above the other two choices here. Come this spring, you may expect to pick up your tank.
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November 2022 by Chad Beasley
The service technician was great. He was nice and pleasant. Their customer service agents were outstanding as well!
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November 2022 by Peggy Harris
I haven’t received my gas, I will not leave a review! ? Dissatisfied customer!
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November 2021 by Know Justice, Know Peace
The driver provided very quick and very professional service. He's always polite, respectful and courteous. On top of all that, he always has a great smile. Somehow, that makes me feel better when paying the bill. Lol! Seriously though, I actually enjoy seeing him and doing business with Suburban Propane. These guys have a great team!
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November 2021 by Melvin Cox
Excellent service and installation, very professional!
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November 2020 by Kerion Thayer
My family has benefited from your professionalism and services for over 15 years. There has never been an issue that your company has not been able to resolve in a timely manner. Your representatives are knowledgeable and professional. Thank you for serving this community.
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November 2020 by Harold Barefoot
The service is great, however I do have to caution the Tech's that come to my house. I own dogs, and have signs posted to that effect. Please knock on the front door to let us know you are entering the back yard where the dogs are located. The last visit almost cost the Tech a bite. The dogs were being let out into the back yard where the Tech was without us knowing he was there. Thankfully we spotted him before the dogs got to him. Over all though the service is great.
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November 2020 by Amy Fennell
I have tried to be patient with this company. Last year they broke my garden hose reel and did not leave a note or offer to solve the issue. Two weeks ago I called to report the blower for my gas log fire place was not working. They scheduled me for the soonest appointment which was two weeks away. The day before the appointment they call to tell me they don't work on blowers and do not know who does. I have wasted time waiting for this company to fix something they KNEW they could not fix when the appointment was scheduled. I suggest going with another gas company!
