September 2022 by Rachel Smith
I was involved in an accident in 2019 and I am still within the statute of limitations on the Bodily Injury portion of the claim. I personally have worked as an insurance producer since 2018 for other various companies. I inquired about reopening a claim - everyone I spoke to was patient and understanding, until I had the absolute displeasure of speaking with Kevin M. He was condescending, rude, interruptive, argumentative, and his overall demeanor over the phone was extremely distasteful. He argued me and provided false information regarding the statute of limitations in North Carolina. He would not let me speak. I called back to be transferred to his supervisor and spoke with Mia who was very helpful but his manager Heath M declined my call stating he would call me back. I'll await a call from Mr. Heath, meanwhile subrogating through my own policy with State Farm, which had absolutely no issue in helping me re-open this to resolve my charges for the injuries acquired. I understand if the company is not willing to cover the costs; however, I am very displeased and insulted by the way in which I was spoken to. Kevin is utterly disrespectful. Update: Heath M did return my call this morning. He asked what I needed assistance with (despite me having left three specific notes for Mia to pass along and she stated she would take note) - my company is already handling it. He didn’t really answer any of my questions just stated he would “address things” about Kevin M’s lack of manners. Which I doubt will happen.
