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June 2024 by Marta Brassil
Bought a set of pans on sale. We decided to return them, checked the store receipt that stated returns are accepted within 30 days of purchase. Simple. When we came to the store we were told it is a final sale even though there was no mention of it on the receipt. The associate refused to accept a return. We argued that is illegal and were offered an exchange. Manager was not available.Really dishonest customer service practices. Needless to say we will not be shopping at WS again.
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April 2024 by Bryant Overbey
They disrespected me, super insane experience. Basically called me broke, was a repeat shopper of 27 years to be disrespected like this. I went to the parking lot and broke down into tears.
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April 2024 by renee brooks
Went in to purchase a couple of gifts for my daughter nothing serious. Had a store hand basket with the items in it and the associate proceeded to literally take the things out of the basket as I was shopping telling me how heavy it was and I had to stop her. I from then on felt very uncomfortable as if she thought I was going to run out with quick bread mix. Will not be shopping in the Durham NC Williams Sonoma again and if you are a person of color I would not recommend you do either.
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March 2024 by Shelby Massey
After the worst experience at the Fenton store with employees who weren’t raised right, the staff at this store was amazing to us. We purchased a hand soap/lotion set and realized it was the wrong fragrance after unwrapping it at home and the Fenton store refused to let us exchange it. I went to the Durham store to see if they could help and it was no problem at all. The Fenton location is much closer to me but I’ll drive an extra 20 minutes out of my way for better customer service.
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March 2024 by Cindy Morales
Amy is wonderful and truly customer service oriented! I appreciated her attention and great suggestion to try the strawberry cocktail mixer! Will be returning for more! Not the same experience as other locations around.
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December 2023 by Tiffany Salters
Ladies were awesome!
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December 2023 by Rachael Hudgens
I’m gonna have to go back to the store and thank the assistant who helped me pick items for my Thanksgiving turkey! First turkey I have ever made and she told me what to do. My family couldn’t get over how it tasted and how juicy it was. Top notch customer service!
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August 2023 by DJ/Don Heinz
Every cook's dream...
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August 2023 by Gautam M
Expensive.
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August 2023 by Diana DeToma
Always interesting finds here!
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August 2023 by Miranda Li
The services at this store is very unprofessional. One of the staff forgot to give us receipt of a purchase, and when we try to return something, they refuse to accept the return because there were no receipt. And their only solution is kept repeating the words that they must have gave us the receipt without try to find any other solutions to help us. Have purchased thousand of dollars at this store and very disappointed about their attitude.
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August 2023 by Ali Ben
Nice store with expensive items..
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July 2023 by Jasmine David
William Sonoma never fails to impress me with their incredible selection of kitchen gadgets. From innovative tools to essential appliances, this store has it all. I can't help but fall in love with their amazing collection of kitchen knives - they are an absolute must-see! The quality and functionality of their products are unmatched, making every cooking experience a delightful one. I'm already counting down the days until I can get my hands on some of these fantastic items for my own kitchen.
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July 2023 by Debbie Chendanda
This store has amazing customer service and they are so willing to help with any questions.
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June 2023 by Kelsey Brod
Returned an item and have to wait for the gift card over email that hasn’t come an hour after the return. They had the right email, so I guess I’m leaving before I can use the credit.
