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October 2024 by Ruth Castillo
Great customer service and a very friendly staff!!
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September 2024 by Gary Shapiro
Can’t say enough good things about Hoke! We bought windows, decking and railing and doors for a major renovation and Lee (especially!), Nate, Billy, Mike and Liz were all extraordinary helpful. Helped us find what we needed within our budget. Understood our plans and designs. Called us back when we had questions. Told us accurately when to expect our orders. Delivered quickly when the contractor was ready for something. Zero issues, which is rare today. Really good people. Strongly recommend them!!
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September 2024 by Joey Michael
If you can't find hoke lumber has it wished I lived closer wonderful staff great selection awesome experience every time
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July 2024 by Lee Ayers
Never have written a bad review before but this is justified. Have to agree with the previous reviewer. Just left Hoke Lumber and was completely ignored by the sales reps. Went to ask for info on a product on their showroom floor and rep acted like we were bothering her and she was hesitant to answer any of our questions. This is definitely not the Hoke Lumber we remember from the past. It is a shame current management allows this kind of behavior to happen especially to a family owned business that once cared about building lasting relationships with their clients.
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February 2024 by New Wine Ministry
The worst customer service I’ve ever experienced. All of the employees were just lounging and talking to each other. We were there for about 20 minutes and not one person came to ask if we needed anything. When we finally went to ask for help we spoke to a man who had a scowl on his face. Not friendly at all and made us all feel uncomfortable with how rude he was. We planned to purchase 10 or more doors but we will be taking our business elsewhere. Seeing all these positive reviews makes me think that we were possibly treated different for being Hispanic.
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November 2023 by Sharon Pritchard
Very helpful.
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August 2023 by Steph Tuss
Absolute BEST customer service! I walked in with questions and walked out with everything I needed to complete my project. The staff went above and beyond to help me! Fantastic experience!
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August 2023 by Cathlene S.
Love this place as they had such a variety of stuff in the people here we just really friendly and also helpful that I can't wait to go back with my next project.
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May 2023 by Lori P.
We went to Hoke to get replacement exterior french doors (2 sets plus 2 stationary tall windows to match - $$$$!). We supplied the original door order details from when we first built the house which were the size we needed to have replaced. We also had our installer take the measurements and he supplied Hoke Lumber with the measurements of the doors needed. Our installer works with Hoke very often so he was familiar with their procedure. When the doors finally arrived (Nov 20220, they were the WRONG SIZE! Our Hoke Lumber rep used the door measurements (original and the installer's measurements) as the DOORWAY OPENING INSTEAD OF THE DOOR SIZE! So the doors he ordered were much smaller! He refused to accept any responsibility and claimed that all he had on record was a screenshot of our original blueprint showing the smaller door openings. The rep clearly lied in defense of his job! We had to pay our installer a good amount extra to construct a smaller opening and trim out the Interior and exterior so it wouldn't look so bad. We were looking at Hoke Lumber for other projects but after this horrible experience, they are off our list forever!
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March 2023 by Cyrus Rad
I love this place, amazing customer service, quality and prices and I continue to shop here every chance I get because I enjoy it. Both of the delivery ? guys Jeff & Bren that I have met and helped me were phenomenal. Fantastic experience, thank you and please keep up the good work because I know there are plenty of people out there who appreciate how hard you all work!!!
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December 2022 by Dean Ducati
Billy helped us with our Trex Decking material and got delivered to us in time. Excellent customer service , very fair delivery fee and product pricing . Highly recommend. Thanks Billy
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December 2022 by Mike Cook
Easy to get in and out, always very helpful, and good prices.
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November 2022 by Chuck Hunter
Best place for lumber, period.
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August 2022 by B n B Jones
They help you pick the best lumber possible,
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May 2022 by Bryan Jarvis
These guys are the best! The team at the office is always professional and helpful. The drivers are great at what they do too! David just dropped a delivery today and went out of his way to make sure that I got what I needed and that it was placed properly.
