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August 2024 by Katt
Don’t waste your time here! I don’t have all day to wait at the bank that’s why I’ve scheduled an appointment ahead of time but they still made me wait 30mins. The people that came after me without an appointment get help and I still have to wait for the guy. I understand they run behind appointments sometimes (5 or 10mins) but 30 mins is unexceptional. I hated that they wasted my time and don’t honor the appointment time.
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August 2024 by Linda York
Worst banking experience at medical plaza location charlotte. Rude, atiitude projected as if we were bothering her by coming into branch for services
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July 2024 by Belem Perez
Always been treated with respect and get my paperwork done timely.
All the stuff is very friendly!
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June 2024 by gecob sharhan
Worst custmer service so rude judge the customer for how he look
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June 2024 by Kareem Ibrahim
The banker, they are really rude
The second time They won’t deposit my check
The last time they won’t take my checks, I went to other Wells Fargo and they take it and it was really smoothie and easy.
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February 2024 by moamar ibrahim
If you do not have an appointment do not waste your time to come here this is my second time to come here and didn't get help and always have excuses
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February 2024 by Orejuela Familiy
The worst Branch that I Visited. The attention is terrible and it is an ostile environment.
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September 2023 by Ana Villagrana
As someone who works with the public in the legal sector , I understand how frustrating it can be to work with the public. However, this branch provided some of the worst customer service I have yet to encounter by a “professional” business. I needed an affidavit notarized and was told that the banker who notarizes was running late. That didn’t bother me, as we’ve all had days we’re running late. After about 10 minutes, she came in and started complaining to her co-workers about her little brother missing the bus, etc. Already in a bad mood due to her own personal issues, she approached me and informed me Wells has a policy that they can’t notarize documents that don’t have a notary line. I left and called my attorney to inform them what the banker had said. My attorney advised me to try again to see if they were able to provide a sheet with those lines. As other banks provide those or just sign without, since it’s an affidavit. My attorney said that if she once again declined to notarize then just head to UPS, as UPS has no issues signing affidavits.The notary saw me again and did not approach me from the back. Instead, someone else came up to me, and was basically acting as a third party between us. I explained what it was I was looking for. Finally, the notary very rudely stated, “I don’t’ have time for this, you’ll have to wait 30 minutes.” I was appalled by her poor attitude and more over just the way she handled the entire interaction. I don’t think I was asking for her to go above and beyond. If she couldn’t provide a sheet with those lines for her to notarize, she politely could’ve said no.Toni Reese, a financial advisor, overheard the interaction and tried to help by writing her name as a witness and put her phone number down. I appreciated her help, although I had to end up printing out another affidavit and got it notarized without issues at UPS. I was able to get the name of the banker who was extremely unprofessional. Her name is Mariana Romero.Regardless of the bank’s policy on notarizing documents, my issue here is how my situation was handled. As a customer of Wells Fargo for many years and sticking with them despite all the legal issues they’ve had, it’s extremely disappointing to be treated with such disrespect for simply wanting to partake in a service they provide. If unable to provide it, I believe there’s a courteous way in letting the customer know. She simply could've said no and I would've gladly been on my way. From the Google reviews it seems this branch has issues providing good service. I suggest Wells invest in training for this branch before they continue to run off their already dwindling customer base.
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June 2023 by Rohith R
Worst branch/bank ever. Small banks near this location are far far better than this bank. What is the point of having multiple office rooms if you have only 1 personal banker. Had to literally wait for 1hr and leave without having my work done. Very Very bad service.
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April 2023 by Jaffer Mohammed
Very bad service, takes long time for anything
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March 2023 by tarun
Extremely slow . There are only 2 bankers and you have to wait at least 30 minutes to get anything done.
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January 2023 by Eric McCaw
Visited this branch Saturday, December 24, 2022, to conducting some banking business. No one could help me because the personal bankers were off for the Christmas holiday. Additionally, no one could tell me a location that could provide the services I needed. If you are going to be a full-service bank, have the staff available to provide the service.
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December 2022 by Tigra
Incredibly slow service. Only one teller - there were three when I arrived, but two left even when the line was to the door. The teller available moved extremely slow. I expect a major bank like Wells Fargo to do better!
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October 2022 by eneliz gomez
I had received such an excellent service from this branch especially since Deja was so patience and understanding during my whole transaction process thank you so much
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October 2022 by Erick Arrendell
Worst branch that I’ve been too and some of the tellers who works there they barely help never going here again and also the tellers are very rude
