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March 2024 by Amado Coronel
This is a very unprofessional and rude personel. I've had a metro account for over 3 years with 3 lines, and this is the first time I've heard you have to take your physical phone to pay your bill. They have no knowledge of how to their job and support their lack of knowledge between each other, not even wanting to speak no more with me. Google should hive the option to place no star at all. But I'll file a complaint and not just that but follow up with it.
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February 2024 by El Bugaloop
Very bad attention, they had a child who didn't even know what he was doing there! The manager was outside talking on her cell phone! And well! Bad service
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January 2024 by Anyeli valeria gonzalez contreras
The place is disgusting! The floor is super dirty, the fans are disgusting, the walls are deteriorated, it took 45 minutes for them to serve me, they only had one staff. The place is super bad!
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December 2023 by Teleicious Hernandez
Very friendly
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December 2023 by Oscar Omar Ramírez
It is an excellent place, two super friendly workers, very well educated.
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December 2023 by Ms. T
I don't recommend this location (5401-A S. Blvd.) at all. They definitely rip people off with the prices and fees of their phones and services. Very unprofessional and really didn't show that they cared about your needs. I'm telling you, THEY WILL RIP YOU OFF. Save your money and go to an entirely different store. You will be overly surprised as to the differences in what you were being charged. I'm GLAD I LEFT !!!!!To the ARROWOOD STORE.....THANK YOU FOR YOUR PROFESSIONALISM, HONESTY AND ACTUALLY CARING ABOUT OUR NEEDS !!!!!
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December 2023 by Rasheka Shell
DON'T GO TO THIS STORE IF YOU WANT CUSTOMER SERVICE AND DECENT PRICES!! Stopped into this store because I was looking to do an upgrade and my daughter needed a new sim card for the new phone she had just gotten. the three people who were there acted like they really didn't know what they were doing and kept asking another questions because I inquired about doing a smartpay application. The girl who finally started to work with me was asking someone else if they remembered how to do it. Then when I asked about pricing she proceeds to tell me that even if I did start a smartpay acct that I would still be coming out of pocket with at least $100. I was like for what all I want to do is transfer my number to a new phone. She said oh that's to activate it. I said that makes no sense for an existing customer with an active acct to have to pay that on a upgraded phone. Her attitude was simply "well that's just what it is". The three people that were working there were all very unprofessional. That had no desire to please their customers. One of the other workers then tells me in order for my daughter to activate another sim card(again existing customer with active acct) was going to be $50 to transfer her number onto the new phone and then another $10+ for the sim card. None of what they were trying to say made since especially to customers who have active phone accounts. Its not like we walked in the door to start a new acct. And they simply did not care how, what they said sounded. What is worse is that they are clearly getting over on everybody who walks in that door..........I left that store with no upgrade and no sim card for my daughters phone only to go down the road a mile or two to another metro store for them to start my smartpay acct and activate my new upgraded phone for $26. Clear indication that those people were just trying to get over. Why was someone at another store able to do the same thing that I asked for at the first store for under $100??? Better yet, under $50. I absolutely DO NOT recommend this store that seems to be run by a pack of teenagers.
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December 2023 by T S.
This location is a complete RIP OFF. I do NOT recommend this location at all. The staffs are unprofessional and DISHONEST. They do not care about you or your needs. They only care about how easy you would be to spend unnecessary money. I wouldn't have believe that anyone else would have had this experience if I hadn't read another review that they had the EXACT same experience as mine over 7 months ago. So, it is very true that this store REALLY DOES RIP PEOPLE OFF. You have been WARNED !!!
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November 2023 by RAP%%%MEXICANO%%%POBLANO# POBLANO
Those who work here are rats and a lady scams with the phones on sale rather they are scammers
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September 2023 by Lisa Betts
The employee over charged for phone. Got phone home didn’t operate properly. Took it back, employee came she fixed it. Also I asked for my receipt, employee claimed she couldn’t open computer to print it. Now on day 3 of phone acting up. Went to different metro, employee was nice but said I had to go back to same store. I’ll see how this goes.
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July 2023 by Loretta Austin
False advertisements
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July 2023 by AlphaBlue
Young girl was rude. Didn't answer phone 2 or 3 times, 30 minutes before closing to see if store was still open. Yawning alot in front of me the whole time I was in the store after coming out of the back room. I was the only customer there at the time. Mumbling when talking to me. Did not bother to turn music sound box down when I was trying to hear her. This is why some merchants should not open at all if they have to rely on some bogus person like this to represent their company. Don't even have any domestic skills to present to the customer. Getting a paycheck acting like that while cheating the public out of respect.
Need a real manager with some dignity on duty there.
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July 2023 by Strawberry
Young girl was rude. Didn't answer phone 2 or 3 times, 30 minutes before closing to see if store was still open. Yawning alot in front of me the whole time I was in the store after coming out of the back room. I was the only customer there at the time. Mumbling when talking to me. Did not bother to turn music sound box down when I was trying to hear her. This is why some merchants should not open at all if they have to rely on some bogus person like this to represent their company. Don't even have any domestic skills to present to the customer. Getting a paycheck acting like that while cheating the public out of respect.Need a real manager with some dignity on duty there.
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June 2023 by Eduard Mora (Eduard Mora)
Very good
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June 2023 by Silvia Regueiro Laca
The employees are very nice, excellent attentions, the experience it's great
