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April 2024 by Elle Peterkin
Went to the bank, which was empty and was told I could not make a wire transfer because I didn't make an appointment. The crazy part is, the bank was empty. The bank Mgr. Mr. Barr handled my transaction but refused another simple transaction (debit pin change) because he said he had 10 appointments. Mind you, lobby was empty.
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March 2024 by Ms. Durant
If I could give 0 stars I would. I was blatantly discriminated against by Valentina and Harold. I will be taking my business elsewhere. How are you going to deny me access to my funds that are available in my account. Oh because I’m an African American
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December 2023 by Gerald Girnus
Not available due to maintenance in the middle of a work day???...NOT CONVENIENT!!
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March 2023 by Kayvan yamini
Got there on my wayFast and easyA gentleman in the first room right helped me quickly to have my statement in hand.Which was hard to get online.
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November 2022 by Bernadette P.
Took too long to resolve my issue. We were left alone for a good 10 minutes before one of the officers came out of the office.
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July 2022 by phillip Abdi
I’ve been with this bank for 1 week now and I have to say it was a horrible decision. I haven’t received my card or a temporary card. I called for their services and they do not want to be on the phone. I have been told I can not use my zelle for 30 days which I never understood as my last bank was automatic. I am not able to transfer anything at all. It is basically a frozen account.
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May 2022 by Steph Byerly
Like others have said, customer service is slow and terrible. Valentina is very nice and tries her best, but she is overworked and understaffed. The drive-thru often has a wait of 10-15 minutes. You know that's why we're at the drive-thru, right? Because we're in a hurry.The manager Harold Barr is the WORST. Thinks very highly of himself with his flashy jewelry and 3-piece suits, has a terrible attitude. He thinks the customers are there to serve him, and not the other way around. He discriminated against me about a loan, and I've heard the same from others. He has NO interest in serving small business owners and his smugness is disgusting. Fifth Third management should fire him immediately.Other employees are useless, rude, and just don't care. I've been banking here for years, just out of location convenience, and it just goes from bad to worse and never gets any better. You'd think that Fifth Third management would actually read these stinking reviews and train a manager on proper customer service, but no.
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April 2022 by C G
Bad customer service at this bank!!!!!! It was one bank teller and one manager in the bank when I arrived 4/4/2022. The teller Valentina is not friendly at all. I walked in and she didn’t greet me. I stood at the counter for almost 3 mins before she acknowledged me. I told her I needed an ATM card. She looked into Judy Parker’s office from the counter and she told me that it would be an hour before someone would be able to help me. She told me that she could make me an appointment. I told her why would I need an appointment when there’s only one person in the bank besides me. There was literally only one customer in the bank and he was in Ms. Parker’s office. Mrs.Parker had her door wide open laughing and talking to the customer asking him personal questions that had nothing to do with banking. The teller Valentina seems to be very intimidated by Judy. I been banking with Fifth Third for only a month. I will be closing my account with Fifth Third in the morning.
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March 2022 by Kimberly K
This bank is legitimately terrible. There is only ONE employee MOST OF THE TIME. And if there is ever more than one, they're extremely rude to each other.I was mean mugged by the branch manager for getting there at 4:55... but a deposit shouldn't take a full 5 minutes so why the attitude???Then to top it off, the employee moved so slow (probably frazzled after the manager was rude to her in front of people) that I couldn't even make my deposit without my ride threatening to leave!Ever since I've opened this account, I've had nothing but issue after issue after issue. This entire institution as a whole is terrible and this branch definitely follows suit.This is the ONLY BANK THAT HAS EVER HELD MY CHECKS FOR 2 WEEKS.. and the checks have all been from my employer!!!!At this point, I'm just disgusted and regretful that I ever opened this account.
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March 2022 by Kimberly K.
This bank is legitimately terrible. There is only ONE employee MOST OF THE TIME. And if there is ever more than one, they're extremely rude to each other. I was mean mugged by the branch manager for getting there at 4:55... but a deposit shouldn't take a full 5 minutes so why the attitude??? Then to top it off, the employee moved so slow (probably frazzled after the manager was rude to her in front of people) that I couldn't even make my deposit without my ride threatening to leave!Ever since I've opened this account, I've had nothing but issue after issue after issue. This entire institution as a whole is terrible and this branch definitely follows suit. This is the ONLY BANK THAT HAS EVER HELD MY CHECKS FOR 2 WEEKS.. and the checks have all been from my employer!!!! The only damn reason I went in to make the deposit is so I can have access to my funds sooner than TWO WEEKS LATER because I have bills and a life to live. At this point, I'm just disgusted and regretful that I ever opened this account.
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October 2021 by Brett Furniss
This is my bank for my business and personal accounts and I've always been impressed with the personal level of service. From being greeted at the door to them giving lollipops to my children, it's a nice place to bank. And on the business side, Harold Barr is the man! He's helpfully advised me on many different fronts- I've found him to be experienced, personable, and knowledgeable.
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September 2021 by Heather Dhillon
I have had a great experience with this bank. Excellent customer service!
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August 2021 by Onur Baydar
Definitely worst bank experience. Stuff is not experienced and they don’t know what they are doing. They are also rude and slow.
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May 2021 by Chueyee Thao
They suck and are slow as heck. They don't even know who is first and next up in line to see their personal teller.
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December 2020 by Cassandra Shuck
The worst banking experience of my life.
