Walgreens

Most Recent Comments

• June 2024 by NGC
  Pharmacy has terrible attitude and not helpful
• April 2024 by Dawn Hall
  The pharmacy could use more help so customers aren't kept waiting for over 20 min. When someone is a register and needs much more attention, call someone over to run the register so others can pay and leave. The store was empty there's just is no reason to leave people waiting and waiting.
• March 2024 by Ro Janiaa
  As far as the front of the store, they are no issue if you are picking up things and leaving but as far as the back of the store which is the pharmacy.. if you want customer service don’t even bother getting your prescription sent here. After having a RX sent here, walked in and was helped by an employee that helps me and then tells me
  to come back around 5 for pick up to flat out lie and says she never seen me before after being discriminated about it being too early to pick
  Up a prescription , I’m sure there are policies. yes but where is the customer service and accountability at this location. to feel discriminated and not heard at this location is quiet embarrassing for Walgreens as a company. after waiting over 20 minutes for a prescription that was “ready” after a phone call from Walgreens they wrote on a piece of paper
  For me to go to cvs, I knew by their tone and body language that they didn’t care to help me anyways. Find a new job if you don’t like the one you have. Being miserable shouldn’t be taken out on the customer.
• February 2024 by Robert Cochran
  I will be finding a new pharmacy. I tied calling to see if my prescription would be filled soon as I have an infection around my eye that is getting worse by the hour and I was told by a doctor it should be treated ASAP before spreading to my eye. Urgent care called in my prescription about five hours ago and I'm still waiting for a message saying I can come pick it up. After waiting on the phone for who knows how long (I got the message saying there was only one person ahead of me) I got a ring tone, but it was never answered so I wasted my time and I don't know when I may get the needed prescription. This is poor service and I don't know who the blame. I don't necessarily blame employees as maybe it is totally management's fault. I will now look for a private pharmacists as Walgreens can't be depended on and their service is horrible, at least at this store.
• January 2024 by Kevin Smith
  Bad service and very rude.I wrote a very detailed review about my experience but it magically disappeared a day later. I'm not going to rewrite it but I will keep submitting this one star if you keep deleting it.
• December 2023 by Sheree Johnson
  Very great service from store associates.
• December 2023 by Anne Kelly
  Thank you to the pharmacy staff for helping me today with my vaccinations. They were so kind and patient. Their expert guidance saved me time and helped me to safely determine what I needed. Like many pharmacies, they were very busy, and they took the time to truly assist me!
• December 2023 by Andrew Taylor
  Called to order an emergency dose of my brother’s heart medicine after he unexpectedly got covid and had to stay in the area a week longer than planned. Pharmacist told me it was fine, arrived and they said they were out of the medication and that there was nothing they could do, told me to call around. Just, pretty cold experience for medication he’s dependent on and not to mention the contradiction from my call not 24 hours earlier?
• November 2023 by Amy Baker
  I’ve never been in this store before, and I’ll likely not be back. I was coming from a local appointment and stopped in for an item that was listed as “available at this store for pickup” in the Walgreens app. I walked to the area I thought the item would be in, but couldn’t find it. So I found an employee, later found out she was the manager… I asked her where I could find the item. Firstly, she looked annoyed I interrupted her from pulling clearance tags. Secondly, she pointed me to the same aisle I was just on (she didn’t walk over there with me). I told her I was just there and couldn’t find it. Her snippy answer was then we must not have it. It’s not an issue that it wasn’t there, but why not walk over to that aisle with me…she wasn’t with a customer.
• November 2023 by BIN LI
  The worst pharmacy ever. They don't know how to handle their work. Sad!
• November 2023 by Rychelle R.
  Write a Review for Walgreens After yet another bad experience at a Walgreeens, and at this one in particular, I felt compelled to write a review. I do hope someone is reading them and listening to customer complaints, which go back a long way here on yelp. My complaints are mainly about the pharmacy and its rude pharmacist, who gave her name only as Samantha. 1) Two months ago a made an appointment for a covid booster and a flu vaccine. I arrived on time for my appointment, but was told that the pharmacist was about to go to lunch and that I'd have to wait 30 minutes to scheduled receive my vaccines. Mind you, the pharmacist does not administer the shots, and needs only to review the syringes before the medication is administered by a tech. I had a confirmed appointment that had been on the books for a week. Perhaps the pharmacist could have taken her break before my appointment or after? Perhaps she could have quickly checked to doses so that my appointment would not be delayed. But she decided that her break should be during my appointment, and that I should wait for her. This is how she, as a representative of Walgreens, values their customers. 2) More recently, I went in to pick up two scripts. I duly stood in line waiting to be called to the counter. Samantha, the pharmacist mentioned in the previous incident, was staffing the window. She called me forward, turned to chat for a minute with her colleague while I stood there waiting, then turned back toward me and said loudly (through the plexiglass) that I should return to the line because she had another customer. As loudly as she was speaking, I assumed she was talking to someone behind me, since no one else was in front of me in line. But she said it again, ordered me back to the line, and invited a seated young blonde woman to take my place. Samantha could have asked a colleague to take the woman at the next register, which was operating and free. She could have stepped to that register herself and apologized as she asked me to wait for a few more minutes. When I suggested this, Samantha became combative, and asked me if we were going to "have a problem," as if I were an unruly customer and she intended to call authorities. At this point she told someone else to ring me out, who then had problems doing so. This second employee took my scripts back to Samantha, who tore open the sealed bag, opened my script bottle with her bare hands and without wearing a mask, then recapped it, placed it back in the bag, and had the employee give it back to me. I inquired as to the nature of the problem, and was given a garbled excuse. I am unsure that I will take this medication, and will ask my doctor to send a new script elsewhere. Long, long story short, Samantha is a mean Karen who has no interest in customer service or really in doing her job as a trained professional who must also represent well the company she works for. She is unkempt (for a pharmacist whose personal cleanliness is central to keeping patients safe and healthy) and agressive. She is a bully and is unprofessional. From other reviews, it seems that all of the Chapel Hill Walgreens are in a good deal of personnel, professionalism, and morale trouble.
• October 2023 by Tracy Gold
  Poor customer service. Very rude staffs.
• September 2023 by Soni P.
  This Walgreens store has terrible customer service at its pharmacy location! they always get the prescription wrong and take over a day to fill the prescription. The 2 women who work at pharmacy are extremely rude to talk to. It is a pity it is allowed to stay open!
• September 2023 by Beth W.
  If I could give zero stars I would. I have pcos/endo and CANNOT miss a dose of my birth control or I get extreme breakthrough pain and bleeding. I sent them the rx OVER SIXTY days before I needed it refilled. They didn't have it ordered apparently because a week before I was supposed to pick it up they send me something about it being in order/delayed which I assumed they'd have it on time. THEY DIDN'T. I have spent all day trying to find a pharmacy to fill this medication and found nowhere since this pharmacy didn't do their job and order it ahead of time. So now i'm going without my medicine. I will never go to a walgreens again period.
• August 2023 by Q. Twins
  Restocking is poor but staff is kind.